Don't even bother

★★☆☆☆
2.2 / 5
33% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

flip27's review of ASOS - www.asos.com

★☆☆☆☆

“Don't even bother”

Written on: 09/07/2013 by flip27 (1 review written)

Would not take mine or my daughter's passwords to complete
Order. Re-set password 5times and had confirmation it had been done. Phoned customer services 4 times - no apologies or support. Had used them for past18 months but will not be bothering again even though their products are good. Shame on you ASOS! There are better sites out there that care for their customers

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Asos.com's Response to flip27's Review

Written on: 12/07/2013

Hi flip27, I'm very sorry to hear this and I'm concerned that nobody has helped you out with this - this isn't what we expect as company and we pride ourselves on giving fantastic customer service. Please pop a tweet to @asos_heretohelp or send a Facebook message and the guys will help you out right away. Thanks, ASOS Mickey

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Darrylwife's reply to Asos.com's Comment

Written on: 03/08/2013

You are a liar...... What customer service are you priding your self on... Change the way you guys do business and pride yourself on that

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Asos.com's reply to Darrylwife's Comment

Written on: 03/08/2013

Hey,

We do pride ourselves on our National Customer Service award - we're sorry your experience hasn't matched up to this.

I'll be more than happy to take a look at things if you could send me over some more details.

You can pop these over to me on any of the methods mentioned in my reply below.

ASOS Kym

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Darrylwife's Response to flip27's Review

Written on: 03/08/2013

Wow you called... Please provide number for all

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Asos.com's reply to Darrylwife's Comment

Written on: 03/08/2013

Hey,

We don't offer a direct contact number as we're not set up as a call centre.

Don't worry - there's plenty of other ways to each us.

We've got a twitter account @ASOS_HeretoHelp, a Facebook page ASOS and Help & Contact pages set up on the website.

ASOS Kym

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