Going downhill

★★☆☆☆
2.2 / 5
33.8% of users recommend this
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Guest's review of ASOS - www.asos.com

★★☆☆☆

“Going downhill”

Written on: 06/07/2013

I ordered a dress from Asos and they sent the wrong one. They told me they couldn't send me another one as it was out of stock in that colour which was fine. I had also ordered the same dress in a different colour in a different order as I really wanted this dress for my graduation. Again, they sent me the wrong address! That is two wrong items in a row! I was seriously disappointed, I asked for them to send me the correct dress as I really needed the dress and they did still it have it in stock, instead they send me a refund and tell me I have to repurchase it again! They have sent me wrong items before and sent me the correct one straight away but this time, they didn't even bother to try to help. They have wasted my time as I have to keep going to my local collect plus which is NOT local for me as I know they will provide a tracking number and their 'four hour' response time is a joke! As I had to wait 24hours for a reponse the second time they screwed up! I have gone online and they have both of the colours that I wanted in stock! I have seriously been put off to order with them again, after shopping with them for over seven years, I just can't believe how bad they are becoming! Its ashame as ASOS was my favourite site but they are just terrible now!

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Asos.com's Comment

Written on: 12/07/2013

Hey, I'm so sorry to hear about the incorrect dresses arriving, I can understand that this must be extremely frustrating especially with you're graduation fast approaching. If you could tweet us @ASOS_heretohelp or send us a Facebook message with the order number we can check this out for you right away and hopefully do something to help you out. ASOS Mickey

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Darrylwife's Comment

Written on: 03/08/2013

Don't bother... Let them go down hill

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Asos.com's Comment

Written on: 03/08/2013

Hey,

If there's anything you'd like to chat with us about directly - we've got a twitter account @ASOS_HeretoHelp, a Facebook page ASOS and Help & Contact pages set up on the website.

ASOS Kym

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Darrylwife's Comment

Written on: 04/08/2013

I sure will! I have been over this with your company several times. You are no help! I purchased from this company a few times. Tried to purchase again this time using my bank card. I am in the USA and had no idea that I need to let my bank know when shopping international. So it was declined, no problem I thought, I'll just use my pay pal account like always. Now I can make any purchases my orders just won't go through. I have played wait games with you all and all of your responses are general and non helpful. I have contacted PayPal as you suggested and they have assured me there is not a problem on their end. I have transactions still pending for payment to ASOS for four days now. I have contacted my bank they have assured me that it is not them that is blocking me from making purchases. I have changed emails and passwords on my account with ASOS. I still can't purchase. Emailing you is a joke. I have to wait at least 4 - 6 hours before I can get an incompetent reply. I feel like many of the people on this site who have given you all bad reviews for customer service. Your replys are general and robotic and you deserve every negative review you get

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