not happy with delivery at all.

★★☆☆☆
2.2 / 5
33.1% of users recommend this
  • Customer Service

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Guest's review of ASOS - www.asos.com

★☆☆☆☆

“not happy with delivery at all.”

Written on: 09/06/2013

I love asos, and usually love the clothes i get from there, however!!! On the 4/6/2013 i ordered a present (with 2 day delivery, at $10 extra - a lot for a student) that i needed for a birthday party, it's now the 7/6/2013 and according to the tracking website it's not even in australia yet. I needed that present, and forked out a lot of money to get it delivered in time. Now it won't be here until monday and i have to turn up to my best friends 19th empty handed.

  • Goods purchased & cost

  • A few weeks late

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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Asos.com's Comment

Written on: 10/06/2013

Hello, I'm really sorry your order is late. This sounds like something we need to look into for you. If you pop over a tweet to us or a Facebook message we can take a look at this for you. If you'd prefer to email then you can send us an email to us with the subject 'Review Centre' and we can take a look. Again, I'm really sorry for the delay and we'll do what we can to sort this for you. ASOS Thomas

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Bgoo24's Comment

Written on: 07/08/2013

Holy cr4p they really do just generate the same messages. Hey ASOS better find the place on the internet where customers are really speaking their mind about your awful services!!! Considering you do not respond to emails, or just cancel orders

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Asosjulia's Comment

Written on: 11/06/2013

Hi, I'm so sorry that your order was late getting to you. We'd love to get to the bottom of why your order didn't arrive on time and refund your delivery charge for you too. Please get in touch with us so we can sort this out for you - just copy your post into an email with "Review Centre" as the subject. Thanks, ASOS Julia

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