Great customer service

★★☆☆☆
2.2 / 5
33.4% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

nikkimcg's review of ASOS - www.asos.com

★★★★★

“Great customer service”

Written on: 29/05/2013 by nikkimcg (1 review written)

I love the site and the selection and prices are par none. I just received a pair of pants with a very very minor fault and sent them an email, i got a response in under half an hour advising my they had sent a new pair and no need to send the ones I have back and they also gave me a 10% off voucher. I am actually quite shocked at the level of customer service and honestly don't understand why there are so many bad reviews.

  • $35.00

    Goods purchased & cost

  • On time

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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Asos.com's Response to nikkimcg's Review

Written on: 04/06/2013

Hey, thanks for getting in touch with your lovely feedback. I am glad that everything was sorted for you right away. As you can imagine with thousands of orders every day there may be a few problems, we pride ourselves here at ASOS for giving these customers the best customer care we can. Once again, thanks for your feedback. ASOS Mickey

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Bgoo24's Response to nikkimcg's Review

Written on: 07/08/2013

FAKE REVIEW! fake review!

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