sad + frustrated

★★☆☆☆
2.2 / 5
33.4% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of ASOS - www.asos.com

★☆☆☆☆

“sad + frustrated”

Written on: 29/05/2013

Good for anyone who has had great and memorable experiences with asos; for me its been a nightmare! I'm still waiting to know the status of my delivery after 54 days. Now they insist on sending replacement if reported missing; to be honest I just want a full refund and peace.
I'm frustrated and exhausted! I have stopped sending emails to the "care" team....not useful, almost automated and all I get are repeated responses.
All the best to those who have been lucky but I'd never recommend asos to anyone.
Cheers

  • relatively average

    Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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Lymg's Comment

Written on: 30/05/2013

I have almost the same experience. Though with me the shipping hasn't even left their warehouse and they are just holding my money and claiming I haven't paid them. Even after sending them my bank statements..

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Asos.com's Comment

Written on: 04/06/2013

Hey, I'm also very sorry to hear about this. I would like to get this problem fixed as quickly as possible so if you contact via Facebook or twitter with all the details, I can look into this for you. Thanks, ASOS Mickey

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Asos.com's Comment

Written on: 04/06/2013

Hello, I'm so sorry to hear about your order not arriving - I can understand this must be very frustrating. If you would like to pop the details over to us on Facebook we can look into this there, alternatively tweet us on @asos_heretohelp. I would love to get this all sorted for you right away and look forward to hearing from you. ASOS Mickey

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