Appalling delivery methods

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Guest's review of ASOS - www.asos.com

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“Appalling delivery methods ”

Written on: 15/05/2013

Two weeks on I'm still waiting for my delivery. They I trust their deliveries to Hermes, big mistake!!! I have been in three out of four if the days they have placed cards through the door stating delivery attempts. My bell works and my flat really is not that big that I would here it??? I can only assume there to lazy to even consider waiting for a response. To add to insult they fail to leave contact details which they request you call to arrange re-delivery.

As for ASOS themselves, I complain and receive a standard response saying my order is out for delivery, I know that!!. I respond and ask them to cancel the order, again, your order is out for deliver! Third time lucky....no, your order is out for delivery.

Sort yourselves out ASOS/ Hermes

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Asos.com's Comment

Written on: 15/05/2013

Hey, super sorry to hear that you've had some trouble with your recent delivery and that it hasn't reached you. So we can get this looked into could you kindly pop the order info over in an email. Pop the email subject as 'Review Centre' and it'll come straight through to us. We can then get this sorted ASAP for you. Sorry again and I look forward to hearing from you. ASOS Sarah

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