Written on: 09/05/2013
This company frequently appears in the financial sections of the media proudly announcing their quarterly returns which are being boosted by ever increasing sales and making the `Fat Cat`directors and shareholders even more wealthy.However, spare a thought for the consumers who are providing the cash for these individuals,because they are the ones who suffer,as a result of gross mismanagement and complete incompetence by this company, in not honoring their promises and running a third world delivery service.I recently ordered a number of goods having been promised they would arrive in a timely manner on specified dates,but on three occassions the clothes did not turn up on the days confirmed.Two other orders contained the wrong size items. Talking to customer service either by telephone or mail via their internal email system, just goes unheeded and they promise to either call back or advise on outstanding issues,but of course that does not happen,although you might just get some moronic robotic reply which does absoloutley nothing to appease or resolve the problem and sheer frustration.I have five outstanding and unanswered emails and two promise call backs.Asos should take a serious look at the way in which they are treating customers in this cavalier manner and seriously improve both their delivery and customer services, otherwise they will just continue to loose more customers like myself and the hoards of others who post complaints on line.Back to buying in shops,where you can feel, touch,try and receive real customer service.
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