Asos return process

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“Asos return process”

Written on: 30/04/2013

Thought the law now says internet companies are now required to provide telephone number and address?
Asos make it extremely difficult to return a parcel when the courier from Hermes fails to leave contact details and you are unable to get out. The only way you can contact Asos is by e-mail. Never again.

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Juhulh's Comment

Written on: 01/05/2013

They reply really fast if you contact them through Facebook!

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Asos.com's Comment

Written on: 05/05/2013

Hello, I'm really sorry you hear you've had trouble with an unsuccessful order and I'd love to get this sorted. If you can send an email over with all of the details to care@asos.com with the subject 'Review Centre' I can take a look at the order and sort this for you. You can also tweet or send us a message through our Facebook. I look forward to hearing from you, ASOS Thomas

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Asos.com's Comment

Written on: 03/05/2013

Hello, I'm really sorry to hear you're having trouble trying to send your return back to us. So that I can help you out and advise further, please send over your order number along with your full query to care@asos.com putting 'review centre' as the subject line. We're also social, so you can contact us through Twitter on @ASOS_heretohelp or through Facebook on our ASOS page 24/7. I look forward to hearing from you, ASOS Gabby

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