very disappointing

“very disappointing”

Written on: 26/05/2012

I ordered shoes, Swedish Hasbeens. I've been waiting a few weeks and no shoes have arrived. I emailed customer service twice before getting a reply. The reply stated that I should wait til a certain date and then if the shoes still hadn't arrived, I should contact them. No shoes. I contacted Asos and got a pretty quick response saying that they had shipped out another pair free of charge and they would get to me in a couple of weeks. Asos should have shipped the replacements by priority post. I should have ordered from another site. Now I will have waited over a month before receiving my order, if indeed I do receive it. If you can find what you want somewhere else, do it. Or, upgrade to a delivery method with a tracking number -- that might help. But for a customer service response to take more than a day is a problem when sites now have instant chat, 24 hour assistance and very quick turnaround times. I can't order the shoes from another site until I'm sure these are a wash. By then, the summer will be half over. And all this before I even try on the shoes and know if they fit or if I like them in real life. So disappointed with Asos and I won't be back.

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