Written on: 16/05/2012
i ordered a dress from ASOS to try on for my school prom. The dress arrived quickly but in poor condition. It had been warn as there were White deodorant marks on the back of the dress , and with it being navy it was really noticeable. The dress had a pearl belt, which was very poorly stitched and some of the pearls were really loose the material was also damaged and there were threads hanging down. Overall very quick service but the quality of the product was very poor. Very disappointed as I loved the dress on the website !
As rated by real users
"Disappointing customer service" Read More
"Absolutely Brilliant" Read More
"Super fast delivery, very good..." Read More
"Great Job!" Read More
"Workwear poloshirt order" Read More
Asoskym's Comment
Written on: 28/05/2012
Hello,
I would like to apologise that you feel the item you have received from ASOS was in a less than desirable condition, we do aim to make sure all ASOS items which are return are inspected so they are sent out in perfect condition.
I would like to discuss this further so we can make sure this is refunded or replaced for you, please send us your full query to care@asos.com putting Review Centre as the subject for your email.
ASOS Kym