Written on: 16/04/2012
I ordered a chiffon dress last month and this is the last and final email I will address with them. I'm so tired of it...
"I am uncomfortable providing my bank statement. Honestly, I think it's completely ridiculous to ask a paying customer to even suggest that I provide such confidential information.
I waited 2 weeks to receive a torn dress, then was told that I will have another one reshipped, then was told that it was out of stock so I will receive a refund. Almost one month later, I am asked to provide my personal bank statement to prove that in fact I did not receive my refund.
As a company that ships worldwide, I would expect that all transactions would be organized systematically in a database. If a refund has been processed, it should reflect in the system, no? I work in a customer service environment as well and every transaction, whether it is a refund, replacement, reshipment, it is all accounted for in our system so it would not cause an inconvenience to our customers.
If it is that difficult to ask for a refund, I don't want it at all. I've never had such a bad experience in customer service."
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