I have purchase three item on 27/1/14, ASOS status show that they shipped on 29/1/14 but up till now I have yet to receive the clothes. Has anyone else had this problem?
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Hi I have experienced that before. The worst part of it was I ordered 4x and all got delayed, the best thing you can do is to chat with one of their customer service officer @ their facebook account. They will check and will try to make amends on the delayed shipment. Did you purchased your item via standard shipping? If so then do expect that a line from them that they cannot track your orders since its not register. However, they will set another date for your purchases to arrive. You just need to keep on reminding them and be patient. As for my case, all purchases arrived one month late. Hope this helps.
i've been buying items from them for a few years now and not one of them has been lost (i don't live in uk and i always use standard delivery). one of the orders was late - but i contacted them and they asked me to wait for 10 more days and the order finally came within a given time frame. you should contact their customer service. if the item indeed is lost they may offer sending you a replacement package.
That is too long for asos, their delivery is really quick, so you should definitely contact customer services and they will deal with it quickly and efficiently. They have always responded to my emails with 24 hours.
Yes I've had this problem. And also delays in refunding on returned items. Asos have appalling customer services because they have totally automated their services. Any communication you have with them will be answered by a robot.
I had the same problem about a year ago. Turned out to be the delivery company that was at fault. They could not find my address, so kept trying to deliver to the wrong address. I contacted ASOS on numerous occasions and they supposedly contacted the delivery company. This went on for weeks until the delivery company contacted me directly. I arranged a time and place to go and meet them and collected my parcel directly from them - on a street that they knew!!! ASOS did refund the price of my purchase as a gesture of goodwill but the situation was a joke and I will not order from them again.
I always shop @ asos.the maximum that I had to wait was 2 weeks .I would suggest you to wait a few days and anyway you can contact the customer service that is very quick on response and very efficient.I think you have nothing to worry about .hope it'S useful.