Pushchairs & Car Seats Reviews - www.pushchairsandcarseats.co.uk

★★★★★
4.8 / 5
32
94% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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Pushchairs and Car Seats - www.pushchairsandcarseats.co.uk

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Latest Reviews

★★★★★

“excellent fast service”

Written on: 16/06/2016 by Morgand354 (1 review written)

ordered the day before and it arrived next day and I hadn't even paid for next day delivery. Rang prior to ordering and asked if they had a certain colour in stock. All came packaged well. I was a bit unsure about ordering a car seat online having only found them on google, but I will be buying from them again, soon. Definitely recommend… Read Full Review

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★★★★★

“Really excellent service. Item I ordered was out of...”

Written on: 25/03/2016 by Katharinekelm (1 review written)

Really excellent service. Item I ordered was out of stock. Had an email the day after ordering informing me of this and offering an alternative which I did not want. Also, needed the item by a nearby specific date. Received my purchase by date I specified and the delivery service fantastic. Received notification by txt 24hrs before delivery and given an hour window the day of delivery again by txt. Item purchased was extremely well packaged giving maximum protection. I would not hesitate to buy… Read Full Review

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★★★★★

“Excellent customer service”

Written on: 11/03/2016 by MaximumFish (1 review written)

Ordered an ISOFIX base and accompanying seat as it was by far the best price I could find. The site produced an error when checking out via Paypal, so I called up to confirm that it had gone through, and the rep noted that the colour I'd ordered seemed to be out of stock. I mentioned that I'd also been looking at another (slightly more expensive) colour so he offered to send that out instead for the price I'd already paid. I was very pleased and both items arrived very promptly. Unfortunately… Read Full Review

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★★★★★

“Great price and speedy delivery! ”

Written on: 10/11/2015 by MawB (1 review written)

Delighted with price of new pushchair, not to mention the speedy delivery. Would definitely recommend and return for future purchases… Read Full Review

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★★★★★

“Excellent customer service”

Written on: 05/10/2015

Pushchairs and Car Seats were so helpful with our two car seats after we put them into our new car. Their knowledge, help and time in making sure the seats were safe was invaluable and greatly appreciated. Customer service was really superb. They explained things clearly and seemed to have genuine concern that the seat were fitted correctly. … Read Full Review

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★★☆☆☆

“Delivery costs are a joke!!”

Written on: 05/09/2015 by Sydneeq395 (1 review written)

£19...odd for delivering a rain cover to Scotland...you're having a laugh! I've had furniture delivered from London for less… Read Full Review

Pushchairsandcarseats2's Comment

Written on: 06/11/2015

Hi - unfortunately the shipping costs are determined by our courier company. The shipping cost to the Scottish Highlands and Islands is £19.75. We offer free shipping when you spend over £85.00.

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★★☆☆☆

“Not really interested”

Written on: 18/07/2015

Product advertised as ex display, but in poor condition and heavily marked. Did accept a return, but despite photos of bad markings emailed upon delivery they still argued that the item was immaculate. Full refund was given, but this experience would make me think twice before buying again sadly… Read Full Review

Pushchairsandcarseats2's Comment

Written on: 23/12/2015

We arranged a courier collection of the car seat and isofix base at our expense and provided a full and immediate refund.

What we were 'not really interested' in was the language used by the customer.

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Metoo12's Comment

Written on: 23/12/2015

Feedback given was an honest account of an experience. If it had been great I would have said so. Agreed, a collection was done and a refund given a this is what should have been done as a minimum but at no point did I use any inappropriate language. Whilst the refund was given I was made to feel that I was being done a favour.

I understand why a business would respond to feedback, but the implication once again comes back that the customer was wrong.

Mistakes happen, take the feedback and action some positive learning and make a better experience for your customers don't just try and spin it over 5 months later!

Reading this just adds fuel to the point of customer service - NOT REALLY INTERESTED.

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★★★★★

“Great customer service”

Written on: 08/01/2015 by AmeliaCarr (1 review written)

I have used this company twice now and both times I have been more than pleased with the customer service provided. The delivery of my first order was delayed but they contacted me immediately to advise me of this and kept in contact to advise me of the delivery date. I would be more than happy to recommend them to anyone… Read Full Review

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★★★★★

“Why Go Elsewhere”

Written on: 13/12/2014 by JensenHutchinson (1 review written)

After having some trouble with another company i stumbled across Pushchairs and Car Seats. A quick call to check stock and they have got the item out of the warehouse before i had placed my order! Received notification of dispatch almost immediately. Great service and highly recommended!… Read Full Review

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★★★★★

“What you want to know ”

Written on: 19/06/2014 by TeeJayCee (1 review written)

So our pram arrived and it had a fault , a manufacturing fault that was obviously not within the power of prams and car seats to foresee or fix . I emailed them that night and by the next morning the had arranged to deliver a new pram the next day , organized collection of the old faulty unit all at no cost to me and with the minimum of fuss. All companies need to be measured by their response when things go wrong , and in this respect I can only applaud prams and car seats for their exemplary… Read Full Review

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★★★★★

“Excellent overall service”

Written on: 06/06/2014 by Oakmoor (1 review written)

An absolute pleasure to deal with this company, excellent service, delivery company they use is also very good, courteous and deliver when they say they will! Will definitely recommend to friends and family, good prices and the staff member I spoke to knew all about the product I wanted to buy… Read Full Review

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★★★★★

“5 STAR SERVICE”

Written on: 27/03/2014

I ordered a beach shelter UV 50+ large it was delivered next day! The item is better than I expected and I cant believe a noon or lunchtime order via paypal (you can pay by other means) meant a next day delivery for only 3.75 UK Mainland Item is perfect we are very happy with it and looking forward to sunny day to try out on the beach - best still its UV 50+ so will provide cool shade and comes in own carry bag and not heavy I'm female and would have no problem carrying this. Would highly… Read Full Review

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★★★★★

“great page. but they should had some more options into...”

Written on: 27/11/2013 by yurchdmb (1 review written)

great page. but they should had some more options into delivery to other countryes instead to only UK… Read Full Review

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★★★★★

“Very helpful staff”

Written on: 24/10/2013

Very cheap and very good service would defiantly use again… Read Full Review

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★★★★★

“good helpfull staff”

Written on: 31/08/2013 by jonjon123 (1 review written)

The staff are helpful and give good fitting advice… Read Full Review

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★★★★★

“excellent experience. Really pleasant charmin staff”

Written on: 19/08/2013

excellent experience. Really pleasant charmin staff… Read Full Review

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★★★★★

“Rear facing car seat: great service!”

Written on: 22/06/2013 by Billywigan (1 review written)

Could not have been more helpful! Stayed late with no notice after spur of the moment visit. No pressure to decide there and then on a seat choice. Incredibly helpful and patient and offered to deliver in person after visit. Many Thanks Ian and Amelia Oxford … Read Full Review

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★★★★★

“Fantastic Service & Speedy Delivery”

Written on: 21/05/2013

I would just like to say how professional the service was and the free next delivery to my work address made all the difference with my order. The customer service when ordering by telephone was first class, the lady I spoke to was polite and very happy to receive my order. Products delivered are exactly what I ordered. One bit of feedback that I would give www.pushchairsandcarseats.co.uk is the quality of the website, yes it is very comprehensive but it seems to look bit dated and if I'm… Read Full Review

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★★★★★

“Friendly, patient, expert advice”

Written on: 18/04/2013 by DHosseini (1 review written)

It's the third or fourth time we've visited Pushcairs & Car Seats for advice or purchases - they're the only place we've ever bought our car seats from and the only place we envisage buying them from going forward. We'd just like to say how much we appreciated their fantastic service - on each visit we've paid them, they have always been patient and charming, even when we haven't been there to purchase anything. Not only that, but they always seem focused on finding the best seat for our… Read Full Review

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★★★★★

“Recaro Monza Seatfix Car Seat ”

Written on: 18/02/2013

Good quality car seat. Internal speakers and cable to plug into the DVD player on long journeys are excellent as the driver is not subjected to 2 hours of childrens DVD's. Seats are comfortable and recline for longer journeys. Headrest inflates, so can be adjusted to suit each child. Cover is easily cleaned. Delivery was quick, only 2 days after placing the order… Read Full Review

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