Kiddisave Reviews - www.kiddisave.co.uk

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★★☆☆☆
2.3 / 5
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Latest Reviews

★☆☆☆☆

“Shockingly incompetent organisation”

Written on: 31/07/2014 by Mrsxxxxxxxxxxxx (1 review written)

At 30 weeks pregnant, my husband and I visited the baby show at the NEC Birmingham thinking we would get some good bargains in preparation for our little ones arrival. We thought (naively) this enabled us to order things and we would have plenty of time for our products to be delivered. Unfortunately though we decided to chose kiddisave to handle our two biggest purchases for baby, a mamas and papas cot bed and a new model travel system from silver cross, totalling £1000. We were told at the… Read Full Review

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★☆☆☆☆

“Faulty item”

Written on: 02/07/2014 by 361Lacroix (1 review written)

We purchased a highchair and it seems to be faulty after chasing then 100 times and sending them a video of what was wrong they didn't accept for exchange or refund however if it was other proper companies they would accept it as a faulty item. So we had too through the chair in recycle bin and buy a new one as it wasn't safe to sell it or give it to charity. Won't recommend this company to anyone… Read Full Review

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★☆☆☆☆

“Stay away”

Written on: 11/04/2014 by Frogtastic (1 review written)

Worse company, too many phone call, no call backs - terrible service! Waited over two months for my order. Received a voicemail stating my order was ready to dispatch and I would need to pay the outstanding amount. Called back and was told no stock and that I would need to wait a further month and a half!… Read Full Review

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★★★★★

“Great ”

Written on: 05/03/2014 by KiraMcNulty32 (1 review written)

After reading the bad reviews I was a little concerned and I did not receive any kind of email to confirm my order or to say it had been dispatched. But my Item was delivered 2 days after purchase and was fully perfect as it was a cossato I got 4 years guarantee so I registered that fine to very pleased so not sure why the bad reviews maybe they have improved but excellent service… Read Full Review

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★☆☆☆☆

“awful”

Written on: 18/01/2014

6 weeks later I'm still waiting for my order even though it said up to 2 weeks for delivery. Apparently they have the product in Stock according to website but through email their excuse was out of stock, or waiting for supplier, or should be with you next week, or by end of week, or in next few days but nothing appeared. I've given up now and just demanded a full refund. When I asked for refund and said they had until the end of the day, they called me and said they had managed to find one!… Read Full Review

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★☆☆☆☆

“Appalling service”

Written on: 23/12/2013 by NatLang (1 review written)

This is the second time I've ordered from Kiddisave and been disappointed - although I have to say the problem was rectified eventually with the first order, which is why I (stupidly) ordered from them again. The main problem with this company is that they are appalling at managing their customer's expectations. They do not make it clear that certain brands will take up to 4 weeks delivery, even if the item is showing as in stock. This, coupled with the fact they never give you an estimated… Read Full Review

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★★★★★

“Much, much better than I expected.”

Written on: 30/10/2013 by dokey (1 review written)

I ordered a Jane Strata car seat. It was in a discontinued colour and had a whopping 63% off. But there was no confirmation of dispatch when I expected it, so I wrote and asked how long it would take. Kiddisave wrote back informing me that they didn't have any of that particular colour in stock and offered me another, more recent version. I accepted and it arrived within 48 hours (not including a weekend). I half expected ex-display stock, but no, the seat was absolutely brand new, sealed, with… Read Full Review

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★★☆☆☆

“Disaapointed with stock”

Written on: 24/10/2013

Very disappointed with customer service? If omly they ansewer thtwie phonrr … Read Full Review

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★★★★★

“Really good customer service”

Written on: 21/10/2013

Very pleased with the service from Kiddisave. We bought a Quinny 3 buggy and on first use one of the hinges on the chassis jammed and snapped. I rang Kiddisave and they arranged for the broken chassis to be picked up the following day and a new one arrived the day after. No quibbles, no fuss and excellent communication throughout… Read Full Review

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★☆☆☆☆

“Trading Standards anyone?”

Written on: 18/09/2013

My online order was despatched with no tracking information. Four messages regarding tracking were ignored. (I assume the staff in Walsall have no access to online order details seeing as their stock room is in Cheshire.) I received completely the wrong item - a seat for a pushchair I don't own. Again, all emails totally ignored. I spent an HOUR on hold to arrange a pick-up. When someone finally answered I was promised a refund as soon as the courier had collected the item the next day… Read Full Review

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★☆☆☆☆

“dreadful. do not use. go elsewhere”

Written on: 11/08/2013

I will never use this company again. Having ordered a bugaboo and maxicosi car seat with a shipping date of 2 -4 weeks, Low and behold after 4 weeks nothing arrived. I tried to call on several occasions but after waiting 20 mins on the phone gave up and finally on two occassions got through to be informed they had not received delivery from their supplier. I could have alternatives... No thanks, I want what I ordered. I was told within 7 days I would receive the intended teams. After 7 days, I… Read Full Review

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★☆☆☆☆

“No communication”

Written on: 04/08/2013

I bought back in May bordeaux cot bed and chester draws and shelf. 4 weeks later the draws came and shelf. I'm currently in germany serving with the army and had all this delivered to my in-laws they had not realised that the cot bed hadn't been delivered until they drove over. My husband rang kiddisave and asked when it would get delivered and the reply we got is not till August or middle of September they did not both to communicate with us and my husband emailed several times and no reply… Read Full Review

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★☆☆☆☆

“Please read the small print first”

Written on: 31/07/2013 by FayD (2 reviews written)

We have recently bought a cotbed and a mattress from this company. Because we already bought one set for our twins earlier from Mothercare, we wanted to get something as good quality and good value. So we ordered the same make that we have been happy about it. Unfortunately it came in different colour which does not match with the picture on their website. Sadly we ended up two cotbeds in different color for our twins. The first mattress we bought from Mothercare was fantastic we wanted… Read Full Review

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★☆☆☆☆

“Disgusting company! DO NOT TRUST THEM!!”

Written on: 15/07/2013 by Weeger (1 review written)

I ordered the Maxi-Cosi Tobi car seat in Intense Red on the 25th June. I had looked around at a few retailers but noticed a discount of 10% at Kiddisave when you spend over £150. The car seat was £149.95 so I also bought a pack of Avent soothers at £3.95. After discount was applied my order came to £138.50 so I was pleased with that. I received email confirmation and the money was taken from my account the following day. It stated on the website that Items shown 'In-Stock' delivery within… Read Full Review

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★☆☆☆☆

“Avoid”

Written on: 14/07/2013

Been waiting since may for delivery of my mood quinny, tried for over a week to be told my order is not ready! I'm having a c-section Monday with none of my order ready car seat, base etc etc Disgusted to be told we can even have any refund on our £900 spent with them Disgrace of a vompany… Read Full Review

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★☆☆☆☆

“Avoid avoid avoid!!!!”

Written on: 12/07/2013 by Cocobungalow (1 review written)

I ordered a car seat & base which was listed as being in stock yet when weeks later & numerous emails later they told me it is not in stock. They advised me it'd be back in stock "next week", which again came & went, still no car seat. I emailed and called them, this time no response. Eventually I was advised the car seat was out of stock. At this point I requested a refund as the saga has been going on for nearly a month & my baby's due date was fast approaching. Again no response for a… Read Full Review

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★☆☆☆☆

“DO NOT USE THIS WEBSITE”

Written on: 10/07/2013 by Kerryf91 (1 review written)

Upon ordering my quinny moodd in black devotion last week being told 3-5 working days, my order hadnt come i phoned to check when it will arrive being reassured it was friday now i get this email!!! Good Afternoon Kerry, With reference to your order for the Quinny Mood In Black Devotion, Unfortunately we are still waiting from them from Quinny, We can offer you a different colour of Red Revolution for you to use until we have the black in stock, I can then arrange for the drop off and uplift… Read Full Review

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★★☆☆☆

“Terrible customer service and no delivery”

Written on: 05/07/2013

I ordered a product from kiddisave (said it was in stock) 12 days ago. I have not heard anything since the order confirmation and money was taken from my account. After 8 days I emailed them and then again through their web contact form 10 days after the order. I have made another complaint today after calling them and being kept on hold for 30 minutes. No-one answered. As yet I have had no communication from them and have been unable to speak to anyone. I don't know where my order is or when… Read Full Review

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★☆☆☆☆

“Avoid this company”

Written on: 04/07/2013 by nickcobb (4 reviews written)

We've been waiting one whole month for a Bugaboo pushchair from Kiddiesave, they have been stringing us along I feel. A week back they said "stock was coming in" but still the product hasn't arrive a whole month later. Now I can't get through on the phone. I've tried the phone lines for their shop and no one is picking up there either. The item is showing as "in stock" on their website. Be aware!… Read Full Review

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★☆☆☆☆

“Very poor. Placed an order with them on 14th June and...”

Written on: 28/06/2013 by I.A. (1 review written)

Very poor. Placed an order with them on 14th June and still nothing. When I try to track my order online it doesn't seem to recognise my order number, and I've been trying to call them but the phone just carries on ringing. I've asked them to get back to me via their contact us page, and still nothing. Won't buy from here again… Read Full Review

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