Appalling Customer Service!

I would not recommend buying from Kiddicare purely based on my own recent personal experience.

I ordered 2 x Ferrari car seats (I have twins) and paid extra for the delivery to be made on a specific day so that I knew I would be at home to receive it. When the delivery arrived, only 1 seat had been sent. As there was no accompanying paperwork I had no idea what was happening with regards to the outstanding seat.

I was not contacted by Kiddicare despite the fact that they had charged me in full for both and also deducted the additional £4.99 for a specific delivery.
They simply sent one text to say the delivery was coming and then another to say that they couldn’t make the delivery….!

Seeing as the telephone number has been made unavailable (how ridiculous?!) I emailed them to make them aware of the situation and they basically made an excuse about a delay and asked me to wait 48 hours to be updated by the courier!!
(In the meantime, the seats were still showing in stock online and available for next day delivery…)

I was not at all happy with their response. One seat was no good to me when I needed two!

I chased them over the course of the following few days and although they did reply to all but one of my emails, in the end I spoke directly to the courier at my local depot who confirmed that they had not been contacted to be made aware of another collection. I made Kiddicare aware of this and they then decided to send the replacement.

I had to request a refund of the delivery charge and was told it would take up to 14 days to process! As it happened, it was done in less than a week (and rightly so! They were quick enough to take the money in the first place despite only despatching half of the order!)

Both seats were sent with the protective covers simply thrown in to the box instead of actually being placed over the seats.

I can only assume that the poor customer service and lack of due care and attention is down to the fact that the company is getting too big and the staff are inundated.

My experience has put me off ever using Kiddicare again. The most infuriating part of all this is that you are unable to actually speak to someone! It all has to be done via email since they no longer have a telephone number in use. In this day and age, I find that absolutely ludicrous. The issue could have been resolved a lot quicker had I been able to speak to someone from the outset.

Customer service is paramount and I feel that they have failed miserably. Sort yourselves out Kiddicare, you are going to lose business fast at this rate!