Here’s a simple truth for some experienced and not so experienced online gamblers. I had an uneasy feeling about Bitzino, but unfortunately for me I chose to ignore the bad feeling I had about this website. Thanks to Bitzino I now have close to 5 Bitcoin missing somewhere and all I can do is listen to their excuses. Here’s what happened. I opened an account with Bitzino, even though I wasn’t really feeling it at the time. I suppose I only opened an account to test them out and see if their winning ratio corresponds to some of the feedback that I’ve read online. So, when my account became fully active, I deposited 4 BTC into it. I played a couple of games, but I could never quite win anything big and I decided to withdraw. When it comes to withdrawals Bitzino has a different plan for your Bitcoin – they’d just rather take your money from you. I submitted a withdrawal request and waited for a while for them to review my ID. This went fine and they told me my BTC was on the way to my wallet. It didn’t appear after a couple of hours and I started getting nervous. When I contacted Bitzino to find out what was going on, I was told that it was out of their control and they had no idea where my Bitcoin was. What the hell are they doing? I can’t believe they’re denying any involvement, because I am convinced that one of their staff just transferred the Bitcoin into their own account. I even checked Blockchain and I saw it with my own eyes – my Bitcoin was transferred to someone else. Bitzino stole it. Stay away!

The way they run their operations is entirely unethical and I want to warn other people against using this online casino because of a high risk of being ripped off. I have quite a lot of Bitcoin to spend and I enjoy online gambling, but not when a seemingly legit online casino, like Bitzino, take my hard earned crypto currency. My initial deposit of over 2 Bitcoins at the time when BTC was at $900 per coin went through ok, and I was able to play for a while without any issues at all. My winnings were paid out to me in a timely manner on a regular basis, but that stopped very quickly - as soon as I won a larger than normal amount. I wanted to withdraw my winnings quickly because Bitcoin was starting to slowly lose its value, but Bitzino obviously had other ideas. I kept getting an error message when trying to withdraw my Bitcoin into my wallet, and I sent a message describing the issue to Bitzino’s support team. The ticket was left unanswered for more than two weeks. During this time I was still playing and had a few more, albeit smaller wins. My ticket was still unanswered. By the time Bitzino decided it was finally time to send me a reply, Bitcoin was down by $200. I feel like I was scammed out of a portion of my winnings because it seems Bitzino was just waiting to see if they could pay out significantly less than what they actually owed to me. Their customer support is slow and inefficient and withdrawing my Bitcoin took way too long. I have lost money and I will definitely never deal with Bitzino again.