written by Clark1976 on 17/09/2015
888's customer service is the worst I have encountered. I was mid-tournament with loads of chips and in the money positions. Here's the killer: I called and went all in preflop with pocket aces when their server crashed and kicked me out of the game. I couldn't get back in despite trying for over an hour. The customer service phone number was inactive and there was no live chat facility or anything similar. I had to contact them through Twitter in the end and when they finally came back to me the following day they admitted that their error had caused all this and they could see that I had won my my current hand. There was a serious pot that would have made the final table easy.
Their solution to my issue was pathetic - they offered me a dollar!! Yes, A DOLLAR!!!!!!!!!!!!
I told them where to stick it and immediately closed my account. Be warned - if you actually need to interact with 888 you will be seriously disappointed.
The games are as good as any other poker site and the app is clunky but bearable
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