written by otho007 on 06/06/2019
I found a defect in the part I ordered. I reached out by phone and email. Received email asking for pictures of the part. I was told the part was considered oversized and that I needed to have the delivery company take it back upon delivery. The defect was on a corner and was not easily identifiable and delivery person had already left. I did contacted customer support within 60 minutes of delivery after I had the part out and at the body shop. Anonymous customer service person would email me with reasons for refusal and never any solutions to fix the issue. Tried to use live chat which is listed on website with no response. Customer service sent email also stating they tried to call me after my multiple calls to their New York customer service phone number that is listed on the website and multiple emails listing my phone number. I had a missed call form a Delaware area code with no voicemail and when i called it back there was no voicemail available to leave a message. Bought a different part for a more reliable vendor. Out my $134 + shipping costs and stuck with a useless hood. Do not use this company to buy your car parts. They are sourcing from LKQ which supplies better reputable vendors with much better customer service.
written by Caidenk25 on 02/02/2018
Recently there was a =$950 charge from autopartsshop.com on my credit card. As I didn't purchase anything from the site, I attempted to contact the via their phone number. After calling numerous days at various times , I left messages. No one ever returned my call. More concerning is there's no names, depts,or extensions, when you try to leave a message all it says in a computer voice is this is being left for "pap administrator" I called the credit card company and notified them of the fraud.
written by GisselleHalsey79 on 13/09/2016
it was very easy to find the part I was looking for and easy to check out with paypal
written by TheChosen1inc on 19/05/2016
just ordered so I don't the quality of the product yet, however, the ordering of the part was very simple and easy to do
written by milwvibrater on 17/05/2016
It was easy finding what I was looking for, ( Mirror ) Using paypal makes me feel safer also, The only thing is I can't review is how long ground delivery takes , I can review that at a later date. The cost of the part was much better then any where else.
written by Kaylin89 on 04/01/2016
Thank you for helping me find the right part for my suv. It was helpful to be able to explain what I needed, and have someone available to point me in the right direction. Thanks!
written by 373Bailey on 08/12/2015
Reasonable prices. No BS pop ups on site. Will use again.
written by on 07/12/2015
Simply one of the best parts stores online. Great prices, good selections, and on my purchase, FREE SHIpping! YEAH!
written by Carmen287 on 02/12/2015
I have very little experience with shopping for car parts online, I usually prefer to get something in-store. However, there was no beating the price I got here today. Most other sites charged me shipping and overall would cost at least 10$ More for the mirror that I needed. Purchasing the mirror in a local store would have cost at least twice as much. Hopefully it gets here soon and intact and then my 5 stars will be confirmed. Offering free ground shipping was a nice touch!
written by EdKInFlorida on 15/10/2015
Ever been in an auto parts store or in line at the auto dealer trying to get the part that you need and had to wait and wait only then to be helped by someone who really didn't have the answer and had to wait until the one guy who knew what you needed to know was free. Then only for that guy to go into the back in the parts area and come out with the wrong part. Well don't worry about that here. They have online customer support that is available with the right information when you ask the first time. The only improvement I think this site can do, is help customers find the part numbers off of their original parts so they can cross reference it without you going to look for it. They did their job. I will definitely repeat.
written by Janessam423 on 14/10/2015
The online sales rep was very knowledgeable and quick to respond back. Drawback is there is no physical location nearby that I could drive to in order to pick up my parts ordered.
written by josueq9306 on 22/09/2015
The online customer service was awesome. Using Via Chat I was able to find the part that I needed really quick. Not only did I buy the correct part I was able to get the original part. the person I dealt with (from customer service) answer all my questions fast and he even gave me the link with price for the part I was looking for. I was able to purchase what I was looking for in 5 minutes.Having someone answer all the questions you have is priceless. Thank you,
written by Chloem439 on 17/09/2015
They knew which was the right part for my truck...very easy to chat with Customer Service! Would come back again for any auto parts I need in the future.
written by Kwright253 on 12/08/2015
Looked around for a replacement rim for my 2006 Pontiac G6 and found it here for $60 cheaper, not to mention s/h was free! I will definitely use this site again and refer it to my friends. I hope the delivery time is as good as the site!
written by Rowany53 on 11/08/2015
I look around for my Nissan tail light and I found here on this site very cheap plus s/h is free. I will let others know about it. Thanks.
written by sing4kristen on 23/07/2015
I had shopped around for brake pads for my Lexus. I couldn't find ANYTHING under $75 for just the darn pads!!! I found them here for less than $19! Even with shipping, it came to less than HALF of what I had been quoted everywhere else. It was my first time on this site, I simply clicked "add to cart", put in my address and credit card number, and that was it!! No errors, no issues going to the next page, no long wait for the charge to go through, just simply a message that said, "Thank you for your order, and just like that, it's on it's way!!! So much of a load off my mind and my pocket book!! Will recommend to all my mechanic friends, I feel like I found the golden goose!!! Thank you!!
written by MSHernandez on 23/07/2015
I am using "The Auto Parts Shop" for the very first time. I was happy when a representative immediately wanted to chat online with me to make the process of searching the parts that I needed quick and fast. Their website is very simple to navigate and ordering online is not a hassle. Other auto parts shop that I've shopped online have a very tedious website to navigate and you literally have to email and wait for a response at times. At "The Auto Parts Shop", an online representative is willing to chat and help you immediately. Totally recommend it!!!
written by nesta13tanzhen on 14/07/2015
The needed parts are easy to find. Paying procedure is also friendly.
written by 31Preston on 11/07/2015
I found this site to be really useful. I found the part I needed really quickly and without frustration. I compared the price to the website I use to order parts from and this was actually cheaper! Guess this is my new go-to site for auto parts. :) The only thing I dont like though, is that 2 day shipping was more expensive than the part itself. Which sucks because I live in the country and it always takes forever to get parts. I wouldnt order this part if i didnt need it...so I wish I was able to upgrade my shipping without paying double.
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As rated by our community of reviewers
Playero13's Response to ron782's Review
Written on: 11/08/2016
just ordered so I don't the quality of the product yet, however, the ordering of the part was very simple and easy to do. will see what happened, when I get the merchandise.