Renparts Ltd Reviews - www.renparts.co.uk

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★★★☆☆
3.0 / 5
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Latest Reviews

★★★★★

“Fantastic customer service ”

Written on: 11/09/2017 by Reddamon123 (1 review written)

I always think the measure of a good business is how they sort things out if you have a problem, anyone can ship an item !!! I cannot stress how much Renparts go above and beyond to sort out a problem, great communications and fast remedy to resolve. The bottom line fact of the matter is if you buy a second hand part if may be faulty, but the fact that you get a same-day reply and a quick replacement offered is so rare these days . Thank you… Read Full Review

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★★★★★

“Now I can drive in the rain.”

Written on: 21/07/2017 by Mark16 (1 review written)

I was quoted an obscene amount of money by a Renault dealer for sorting out my wipers that had stopped working. I contacted a local garage who quoted a reasonable price to fit motor and linkage if I sorced them myself. Trusting Google I found Renparts and was very pleased I did. The wiper motor and linkage was purchased at a very reasonable price with a guarantee and arrived Wednesday and fitted yesterday and everything is back working. Thank you Renparts. After looking at your web site I think… Read Full Review

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★☆☆☆☆

“Rip off merchants ”

Written on: 24/05/2017

Paid for a complete engine to arrive in 3 to 5 days after 7 days was told the engine had been dispatched but got lost in the post will dispatch another engine which after several heated phone calls turned up ten days later but only a bear block with no injectors turbo or pump phoned to complain yet again and was told the turbo and pump would be sent over night and the injectors would be removed from another vehicle and sent the following day 3 days later they all arrived with the same postage… Read Full Review

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★★★★★

“Outstanding customer service”

Written on: 28/04/2017 by Ant868 (1 review written)

As the titles states, outstanding customer service - thanks kat - having read reviews, some of which were less than complimentary, I placed an order. I started to believe the negative reviews when I received my item a day late and incorrect. Kat rescued the situation gracefully and in a speedy manner. OK I had to wait longer for my part but I was kept up to speed on the situation and would highly rate and recommend using Renparts. Ignore the negative reviews this company is strongly… Read Full Review

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★☆☆☆☆

“Engine supply”

Written on: 04/03/2017 by Madisons291 (1 review written)

Engine rebuild Hi took my car to renparts last June as oil pump failed ,got quoted for a second hand engine refit ,worst thing I've ever done it's now March and still not back ,rang mabey 100 times to be told same rubbish. I got the car back in October went all the way to collect it on test drive home I noticed it stunk off fish and was running lumpy I thought I'd give it a week see how it goes and surprise surprise it got worse .took car back and they told me silinder head was cracked .so… Read Full Review

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★★★★★

“Fast friendly service”

Written on: 12/02/2017 by Mooney1990 (1 review written)

Ordered few parts for mk2 Clio, very helpful and speedy phone service in response to quote request. Parts arrived well packed and good condition. Will definitely use again… Read Full Review

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★★★★★

“Renault scenic engine ”

Written on: 21/01/2017 by Briancake (1 review written)

I Bought an Engine early in the new year which was delivered direct to the garage for fitting, within 2 days of receiving the engine the garage fitted it with no issues and my car is now road worthy. I would recommend buying authentic Renault parts from Renparts Thanks … Read Full Review

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★☆☆☆☆

“DO NOT USE Only gave this one star as zero was not an...”

Written on: 11/01/2017 by JoaquinMoore (1 review written)

Emailed and was told they definitely had the part ready and waiting. Completely the wrong part received. Finally got in touch with them - replacement part sent and received - surprise surprise wrong one again. Contacted them again. Useless girl on the phone argued blind with my mechanic, as she would know better than a qualified mechanic, that is was right - finally agreed to send yet another replacement(hoping for third time lucky!?) 2 months later still not received although assured it was on… Read Full Review

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★☆☆☆☆

“DONT PART WITH YOUR MONEY”

Written on: 09/01/2017 by jaReid190 (1 review written)

Place run by an ignorant 20 something year old child with no mechanical knowledge although she professess to know more than a Renault trained mechanic !! Provided a defective turbo to me and took over a month to get my money back. AVOID LIKE THE PLAGUE!!… Read Full Review

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★☆☆☆☆

“Abhorrent service they keep the money NO PARTS”

Written on: 24/11/2016 by jfacg06 (1 review written)

I was looking online for a N/S Driveshaft for my Renault Grand Espace, within minutes Renparts sent me an email confirming they had the parts. Wow I thought: That's quick! So I replied and confirmed the part was the correct one and paid promptly, I was told the part would arrive Whithin days. The week came and went, I gave the benefit of the doubt and The receptionist apologised telling me that the part had just been taken out and it would be dispatched promptly, the week came and went, still… Read Full Review

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★☆☆☆☆

“Broken Part Sent - Real struggle to get problem resolved”

Written on: 17/11/2016 by BrooklynPeck (1 review written)

Bought a Renault Modus headlight unit, arrived broken, and obvious it was too so not sure why it was sent. Ages to respond to emails and ended up calling. After 2 weeks they said I could send it back, but at my own cost of several pounds. After such a sporadic response far from confident I would get a refund anyway so rather than good money after bad decided to write off my £43 as wasted, sorry, robbed… Read Full Review

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Jfacg06's Comment

Written on: 24/11/2016

You are not alone I have been waiting for 4 weeks all I get from them is excuses and lies. They keep the money but give you fresh air.

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Katsno1Fan's Comment

Written on: 07/01/2017

I experienced the same fought for a month for a refund .....dealing with a child manager called Kat who is 20 something years and believes she is more qualified than my Renault trained mechanic !!!

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★☆☆☆☆

“Terrible service. Wouldn't recommend.”

Written on: 13/10/2016 by Andrew86 (1 review written)

It's been 2 weeks since I ordered a part for my broken car. I am still waiting. Several calls, lie after lie. One day everything is ok with the order, the next day it gets lost… Read Full Review

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★☆☆☆☆

“What a joke!!!!!!”

Written on: 05/10/2016 by Madalynn111 (1 review written)

Do not use this company I was sent the wrong item firstly for the right car, then the right part for the wrong car. The lady on the phone has no idea and then lied saying they had sent the right part which I never received. Stay away from this company plenty of other reliable companies that know about cars and are not rude… Read Full Review

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★★★★★

“Absolutely brilliant service all round and Kat thank you ”

Written on: 08/09/2016 by Muirik366 (1 review written)

Absolutely brilliant in every aspect very cheap so helpful you can't go wrong and what a lovely lady you are Kat thank you… Read Full Review

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★★★★★

“Parts for my Renault Laguna”

Written on: 03/09/2016 by WendyWilts (1 review written)

Brilliant fast reliable service, part arrived in excellent working order. I spoke to two members of staff, one male one female, they were lovely helpful geniune people. Helped me with the part I needed, and they also were the cheapest price I was able to find. I have just ordered yet another part, and again found staff so friendly. I have no hesitation in recommending this company, I only wish I had found them earlier… Read Full Review

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★☆☆☆☆

“Absolutely awful ”

Written on: 01/08/2016 by fdMoss26 (1 review written)

Hi recently purchased an engine and received the wrong one am now struggling to get a refund of quite a substantial amount of money , very poor service and very poor customer service , they never ring back and are full of constant lies I WOULD highly recommend you never use this company… Read Full Review

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★☆☆☆☆

“Very poor service ”

Written on: 29/07/2016 by BrynnHarrison261 (1 review written)

Hi purchased an engine from this company only to find they had all ready sold it , was promised another engine with silly amount of miles which I declined so was then promised a reconditioned engine which has yet to arrive , very poor service they can never give me a direct answer and seem like they have no clue as to what they are doing. I WOULD not recommend this company to anyone and would not use them again very very poor… Read Full Review

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★★★★★

“brilliant service”

Written on: 18/07/2016 by loismum (1 review written)

looking for a part for my daughters first car, searched on line and found this company. The best priced for the part I wanted. I wanted to be certain the part was exactly right so e-mailed for confirmation and had my reply very quickly. I then ordered the part and it was send out that day (Saturday) & was with me before 8.30 Monday morning. Just the best service and great communications, and the cheapest price. There is nothing more you could ask for from a retailer. Thank-you and, and when my… Read Full Review

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★★★★★

“Excellent Service”

Written on: 11/07/2016 by cartmelraces (1 review written)

Having enquired about a spare wheel/tyre for my Scenic and not having the exact size I required, they came up with a suitable alternative. On collection, they were keen to make sure the wheel fitted before I purchased. Overall, they were a pleasure to deal with… Read Full Review

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★☆☆☆☆

“Ripped off ”

Written on: 13/05/2016 by 417Diaz (1 review written)

Having ordered a replacement air vent for a Renault Clio, I was promised they would be shipped that day but due to bank holiday make take an extra day to arrive. 11 days later , 3 phone calls chasing, promised call backs by manageress not received and abrupt answers eventually of they're on the way - yet STILL NO PART. When I requested a credit I'm told that can take around another week yet they took the payment initially the same day. I'm in the automotive trade and would NOT recommend this… Read Full Review

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