Renparts Ltd Reviews - www.renparts.co.uk

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★★★☆☆
2.9 / 5
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Latest Reviews

★☆☆☆☆

“Abhorrent service they keep the money NO PARTS”

Written on: 24/11/2016 by jfacg06 (1 review written)

I was looking online for a N/S Driveshaft for my Renault Grand Espace, within minutes Renparts sent me an email confirming they had the parts. Wow I thought: That's quick! So I replied and confirmed the part was the correct one and paid promptly, I was told the part would arrive Whithin days. The week came and went, I gave the benefit of the doubt and The receptionist apologised telling me that the part had just been taken out and it would be dispatched promptly, the week came and went, still… Read Full Review

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★☆☆☆☆

“Broken Part Sent - Real struggle to get problem resolved”

Written on: 17/11/2016 by BrooklynPeck (1 review written)

Bought a Renault Modus headlight unit, arrived broken, and obvious it was too so not sure why it was sent. Ages to respond to emails and ended up calling. After 2 weeks they said I could send it back, but at my own cost of several pounds. After such a sporadic response far from confident I would get a refund anyway so rather than good money after bad decided to write off my £43 as wasted, sorry, robbed… Read Full Review

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Jfacg06's Comment

Written on: 24/11/2016

You are not alone I have been waiting for 4 weeks all I get from them is excuses and lies. They keep the money but give you fresh air.

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★☆☆☆☆

“Terrible service. Wouldn't recommend.”

Written on: 13/10/2016 by Andrew86 (1 review written)

It's been 2 weeks since I ordered a part for my broken car. I am still waiting. Several calls, lie after lie. One day everything is ok with the order, the next day it gets lost… Read Full Review

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★☆☆☆☆

“What a joke!!!!!!”

Written on: 05/10/2016 by Madalynn111 (1 review written)

Do not use this company I was sent the wrong item firstly for the right car, then the right part for the wrong car. The lady on the phone has no idea and then lied saying they had sent the right part which I never received. Stay away from this company plenty of other reliable companies that know about cars and are not rude… Read Full Review

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★★★★★

“Absolutely brilliant service all round and Kat thank you ”

Written on: 08/09/2016 by Muirik366 (1 review written)

Absolutely brilliant in every aspect very cheap so helpful you can't go wrong and what a lovely lady you are Kat thank you… Read Full Review

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★★★★★

“Parts for my Renault Laguna”

Written on: 03/09/2016 by WendyWilts (1 review written)

Brilliant fast reliable service, part arrived in excellent working order. I spoke to two members of staff, one male one female, they were lovely helpful geniune people. Helped me with the part I needed, and they also were the cheapest price I was able to find. I have just ordered yet another part, and again found staff so friendly. I have no hesitation in recommending this company, I only wish I had found them earlier… Read Full Review

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★☆☆☆☆

“Absolutely awful ”

Written on: 01/08/2016 by fdMoss26 (1 review written)

Hi recently purchased an engine and received the wrong one am now struggling to get a refund of quite a substantial amount of money , very poor service and very poor customer service , they never ring back and are full of constant lies I WOULD highly recommend you never use this company… Read Full Review

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★☆☆☆☆

“Very poor service ”

Written on: 29/07/2016 by BrynnHarrison261 (1 review written)

Hi purchased an engine from this company only to find they had all ready sold it , was promised another engine with silly amount of miles which I declined so was then promised a reconditioned engine which has yet to arrive , very poor service they can never give me a direct answer and seem like they have no clue as to what they are doing. I WOULD not recommend this company to anyone and would not use them again very very poor… Read Full Review

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★★★★★

“brilliant service”

Written on: 18/07/2016 by loismum (1 review written)

looking for a part for my daughters first car, searched on line and found this company. The best priced for the part I wanted. I wanted to be certain the part was exactly right so e-mailed for confirmation and had my reply very quickly. I then ordered the part and it was send out that day (Saturday) & was with me before 8.30 Monday morning. Just the best service and great communications, and the cheapest price. There is nothing more you could ask for from a retailer. Thank-you and, and when my… Read Full Review

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★★★★★

“Excellent Service”

Written on: 11/07/2016 by cartmelraces (1 review written)

Having enquired about a spare wheel/tyre for my Scenic and not having the exact size I required, they came up with a suitable alternative. On collection, they were keen to make sure the wheel fitted before I purchased. Overall, they were a pleasure to deal with… Read Full Review

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★☆☆☆☆

“Ripped off ”

Written on: 13/05/2016 by 417Diaz (1 review written)

Having ordered a replacement air vent for a Renault Clio, I was promised they would be shipped that day but due to bank holiday make take an extra day to arrive. 11 days later , 3 phone calls chasing, promised call backs by manageress not received and abrupt answers eventually of they're on the way - yet STILL NO PART. When I requested a credit I'm told that can take around another week yet they took the payment initially the same day. I'm in the automotive trade and would NOT recommend this… Read Full Review

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★★★★★

“ordered a replacement Radiosat 8200 Radio CD player...”

Written on: 18/04/2016 by xfPreston303 (1 review written)

ordered a replacement Radiosat 8200 Radio CD player and this was sent to me in Spain arrived in perfect condition Spares was most helpful,Would have no hesitation in ordering further parts… Read Full Review

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★☆☆☆☆

“Avoid like the Black Death ”

Written on: 13/04/2016 by Hooper486 (1 review written)

Send me wrong items called numerous times (Kat) Emailed more than 7 times , have all the copy's Cost me over 100£ , what a waste of time this company is Don't at any cost use them please for your own sake I have now passed it on to a solicitor… Read Full Review

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★★★★★

“Recommmended”

Written on: 18/03/2016 by stevenkeneven (2 reviews written)

fabulous recon engine supplied from Renparts fitted to my Kangoo Van. The engine was quality when it came I think it surprised the mechanic who fitted it when I told him the price. Well done quality and value for money… Read Full Review

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★★★★★

“Quite amazing service.”

Written on: 16/03/2016 by AWShake (1 review written)

Someone from this company rang me within 10 minutes of my on-line enquiry advising that the part I needed was in stock and could be shipped immediately. Part arrived in two and a half days, well packaged and in excellent condition. I wouldn't bother going elsewhere to obtain Renault parts in the future. Congratulations Renparts for superb organisation and customer service!… Read Full Review

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★★★★★

“New Clio Engine”

Written on: 10/03/2016 by MaximilianDrake272 (1 review written)

Excellent customer service and advice for a 17 year old who doesn't yet have enough car experience to order with confidence. Competitive prices. Payment facilities simple, secure and efficient. Impressive delivery timescale and once fitted, engine working perfectly. Exactly what was needed to get a few more years out of our wee Clio. Couldn't fault Renparts and wouldn't hesitate to recommend to others… Read Full Review

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★☆☆☆☆

“The worst company I have ever dealt with.”

Written on: 08/03/2016 by House1993 (1 review written)

I have never dealt with a company like this one. I tried to purchase a single alloy wheel from them, and was lied to from the start about delivery (not), and then a replacement for it when it didn't turn up, because it wasn't sent out. The courier they claimed to use e-mail the consignee to let them know that their item is on the way, and approximate time of delivery. I had nothing at all for either collection/delivery. It took over a month of hassle, and I only got a refund when i threatened… Read Full Review

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★★☆☆☆

“Missing delivery”

Written on: 29/02/2016 by Larissa415 (1 review written)

I ordered a Clio door on 01.02. 16, It arrived at the body shop in Stockport on 19.02 .16. This after several telephone calls and two promises of a fixed delivery date. Included also were more than one promise to "ring me back" ,nothing happened. In addition the state of the door was not that good and work had to done to make the door fit for purpose. In future ,because I am a novice in these matters ,I will shop locally where you can see physically what you are buying. Renparts serve a need… Read Full Review

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★★★★★

“best service ever, fantastic service thanks guys”

Written on: 13/01/2016 by art3025 (1 review written)

i would like to thank your staff at Gainsbourgh for such speedy service i phoned on Thursday 7th Jan at 12.45 for a caliper for my Renult car and Recieved the part at 08 50 am fri 8th jan, my car was booked in for the Monday 11TH but was repaired and back on the road on fri 8th thank you all for such speedy service wow fastes ive seen yet you deserve ten ********** for the service Ive Recieved and will call again,IN fact i will need more spares very soon will defenently give you guys a call… Read Full Review

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★☆☆☆☆

“DON'T GO THERE”

Written on: 21/12/2015 by ReaganNeville (1 review written)

DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCES Even if you are desperate, they are awful. Ordered parts from them, one arrived after 8 days, incorrect part, others got lost. Eventually arrived after I had my car fixed and they were broken so no use to anyone. I was promised a refund, that was 6 weeks ago and I am still waiting. No-one ever calls back, terrible customer service, lie after lie after lie. I even had to pay out of my own pocket to send the broken parts back to them. Wish I… Read Full Review

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