don'y use them

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Click here if this is your business

cardude's review of Online Automotive Ltd - www.onlineautomotive.co.uk

“don'y use them”

★☆☆☆☆

written by cardude on 11/09/2013

I ordered a catalytic converter and front pipe from online automotive in Northampton. I waited over a week for delivery although I had been charged an extra £10 (£24 in total) for 'express' delivery. They did not provide DHL with my phone number so they could not contact me about the delivery but they blamed DHL. DHL advised me to cancel the,order and get my money back. The part was completely wrong. They lied to me by saying that they had dispatched the correct parts but said they were held up by customs. I have now been told that the order was dispatched 2 days ago but they are refusing to give me a tracking number and my account shows a date from 2 weeks ago saying the order is still being picked. All my requests for information are ignored. These people will lie and lie and accept orders they can't meet and then string you along for weeks. I wish the media would pursue them and get them closd down. The delay has cost me a lot more and I am still waiting for the correct parts to arrive. They are far more concerned about recovering the wrongly sent parts than they are in supplying what I originally ordered. Avoid this crowd like the plague. They are on the make and could not care less about you, the customer.

  • catalytic converter and front pipe £125

    Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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