written by on 20/01/2016
I ordered 4 winter tyres on 14 December for fitting on the 28th. They sent the wrong size - 20" instead of 21". They collected these and sent replacements on 6 January but when I went to have them fitted it turned out that this time they had sent one 21" and three 20".
Surely getting the right size tyre first time is a basic requirement for any tyre company! The fitting company said that they are a nightmare to deal with as they never supply any information about who orders the tyres - they just turn up and you have to do all the work checking if they have arrived and identifying your own order.
Although they have a UK website address they are a German company and everything is done from there.
So over three weeks after my original order I cancelled it as it was getting urgent to get winter tyres. I asked for my money back; this had still not arrived by 20 January, so they have had over £800 for five weeks so far.
Dreadful service - steer well clear of them.
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