written by Noely86 on 19/02/2016
Attended the Newport Gwent branch twice today (issued with the wrong part so had to return) on both ocassions i waited in the Q for over 15 mins to get served. Just one team member on the counter no matter how long the line was, plenty more staff were visable just standing around eating and drinking while the number of customer grew. Ive never witnessed such poor customer service...did the branch have a manager????, if so they are in serious need of a performance review!!!!
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