1st Choice Spares UK Ltd www.1stchoice.co.uk Reviews
Latest Reviews
★☆☆☆☆
“Wrong part supplied again”
Written on: 19/05/2013 by DavidJohns
For the second time I've ordered a O/S window regulator and for the second time I have been sent a N/S even though I made a note that they are not interchangeable. I sent the first one back got no refund and had no telephone number and no way to contact the supplier. This time I do have the supplier's details. Time will tell if I get a satisfactgory result. This causes a lot of problems as both times I had arranged for someone to fit it wasting their time and mine. (read more)
★★★★★
“Never been let down by First Choice Associates.”
Written on: 18/05/2013 by drugrunner
The parts I have had over the years have always been first class used spares, some like new, always the correct part for the vehicle I want it for. Brilliant. (read more)
★☆☆☆☆
“Rotten Service”
Written on: 17/05/2013
ordered my part a week ago,was confidently and politely told it would be dispatched within 48 hrs,never arrived,kept chasing and was told stories of the courier misplacing it,then their truck breaking down,etc.7 days later i was fuming over the phone and then was told that the part was actually never sent and they had taken payment for it on the very first phone call!! Rotten service,would advise everyone not to waste their time with them and not be fooled by their good for nothing politeness. (read more)
★☆☆☆☆
“very dissapointed”
Written on: 16/05/2013
I was initially impressed with the contacts I was sent after logging my request. I called the first number who was Orange Autosalvage in Lancs. They confirmed they had my part a seat belt and also an extra part i asked for which was a parcel shelf. I made my payment and my parcel arrived by parcel force. When I opened the parcel there was only a parcel shelf inside no seat belt. I called Orange Auto salvage who said I would need to wait until the next day as the man who packaged the parcel... (read more)
★★★★☆
“Good service”
Written on: 15/05/2013 by jonskin (1 review written)
Acceptible quote received quickly, the part was delivered within 2 days and functioned satisfactorily after fitting. Management is very happy that the A/C will be working when the weather hits the mid 20's! I saved hundreds by using this service (read more)
★★★★★
“parts price request”
Written on: 15/05/2013
very pleased, I`ve had 4 responses within 15 mins of asking. many thanks Nic (read more)
★★★★☆
“Vantage Autos”
Written on: 14/05/2013
Very surprised that the Company were knowlegable about the spare part I needed for an american import. They managed to trace the part in Japan and arranged shipment to me. There was a slight delay in receiving the part but this was out of their control and I was kept fully informed where it was. The part has since been fitted and I will be ordering future spares from this supplier. (read more)
★★★★★
“Great communication and service”
Written on: 14/05/2013 by matt_jcfluidpower (1 review written)
Vantage auto's supplied me a V8 engine from Australia which was exactly as described when it turned up, delivery time was excellent and the price was very competitive. I was kept up to date on the progress of my order at every stage of the transaction, I would recommend Vantage Auto's to anyone trying to source vehicle parts. The engine arrived securely packaged in a crate and well presented. (read more)
★★★★★
“struts for super carry van ”
Written on: 13/05/2013 by jerseyite
fantastic service, very highly recommended (read more)
★★☆☆☆
“Order not received when paid with paypal”
Written on: 13/05/2013
Depot/Supplier is not aware of my payments been paid and I have to chase it up whether the item has been sent. Not happy that I have to wait for the item for long. I think the system should send an email to Depot/Supplier that the customer has paid the payments and send them the product. The supplier is not been notified of the paypal payments been done. The customer servie of the supplier is very good. They were prompt and friendly to help. (read more)
1St-Choice's Comment
Written on: 17/05/2013
We’re sorry to hear you have experienced problems with this supplier. We do provide star ratings for all suppliers, based on feedback from thousands of customers. We do try to ensure a certain level of service from the suppliers and if you would like us to look into this matter for you, contact us and we'll endeavour to sort things for you as quickly as possible.
Customer Care - 1st Choice.
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Showing 1 - 10 of 820 Reviews
★☆☆☆☆
“hard to use site”
Written on: 12/05/2013
entered that I need a front seat for a yaris, apprently its not a part???? (read more)
★★★★★
“West Coast Breakers have sourced rare parts for me and...”
Written on: 11/05/2013
West Coast Breakers have sourced rare parts for me and posted them at a reasonable cost. They have been polite, helpful and knowledgeable. I would definitely recommend them and will use their service again. (read more)
★☆☆☆☆
“firstchoice car spairs”
Written on: 10/05/2013 by blonk (1 review written)
i sent an email saturday 4/5/2013 regarding an ABS pump firstchoice car spairs then rang me and said they had one in stock.so i paid for the ABS pump over the phone useing my bank card they told me it would be here tuesday wenesday the 7th or 8th of may its friday the 10th of may now no signs of the part ive been ringing them for days now its ringing but no answer then it goes to an answering machine saying (tomas)firstchoice car spairs.i dont think this is genuine web page and i think ive... (read more)
1St-Choice's Response to blonk's Review
Written on: 17/05/2013
We’re sorry to hear you have experienced problems with this supplier. We do provide star ratings for all suppliers, based on feedback from thousands of customers. We do try to ensure a certain level of service from the suppliers and if you would like us to look into this matter for you, contact us and we'll endeavour to sort things for you as quickly as possible.
Customer Care - 1st Choice.
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★★★★★
“very good service happy with the way you have it working ”
Written on: 10/05/2013 by BondStreetSmitrhs
easy to work list your request saved me pounds and good service thanks 1st Choice you are ,my first Choice (read more)
★☆☆☆☆
“want to buy, not with paypal. what's wrong with credit...”
Written on: 09/05/2013 by paulandangelainspain (1 review written)
I do not wish to use paypal. amazon and others are happy to trade with visa customers. why your members so against credit cards????? (read more)
★★★★★
“What a good idea”
Written on: 07/05/2013 by BigLeggy
I have used this website several times and have never been disappointed. It's simplicity itself and you get responses in no time at at. Excellent. No need to go looking round breakers yards. You just get the part you want delivered to your door. (read more)
★★★★★
“Don't be silly Jeep!”
Written on: 07/05/2013
ABS pump & control module (MOT essential, so not an option). Jeep prices; Pump £909.60, Controller £1,400.40 = £2,310. For a 14 year Grand Cherokee worth about 800 quid !! Within 30 minutes of logging into 1st Choice had five offers ranging from £40 to £100 for both items. One supplier was already recommended by my garage, so gave them a call. Really friendly and knowledgeable advice, confirmed exact part numbers by email and had the part(s) next day for £120 including VAT and... (read more)
★☆☆☆☆
“No Point, don't bother ”
Written on: 05/05/2013
Never heard anything until I got an E-mail asking me if I'd got the quotes and how I'd found the service !!!!! Didn't get any quotes so total waste of my time. (read more)
1St-Choice's Comment
Written on: 10/05/2013
Thanks for your recent feedback
The nature of recycled spares is that they are not always available. If after checking your emails or texts, you do not receive any quotes first time round, it's likely your parts were not available on that day. With over 270 Breakers nationwide however, between them they are processing literally hundreds of additional vehicles every day. So if you’ve not found the parts you need, you can log back into the site and re-send your request automatically.
Customer Care - 1st Choice.
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★★★★★
“Reliable and Prompt”
Written on: 01/05/2013 by Wmatthews
Very reliable and prompt service. I ordered the mirror cap on Sunday and it arrived today on Wednesday. I replaced the broken part with the new one I ordered. A very happy customer. (read more)
★★★★★
“Xtrail rear differential”
Written on: 30/04/2013
- Quotation provided promptly - Questions also answered promptly - Good website which clearly indicated what they did - Part delivered ahead of schedule despite a problem with the courier which was resolved very quickly by the supplier. - Garage engineer happy with the condition of the part - Only had the vehicle back from the garage but it is running smoothly so far. Excellent service to date I would recommend this supplier (read more)
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Showing 11 - 20 of 820 Reviews
★★★★★
★★★★★
“FINDING A PART”
Written on: 26/04/2013
USED 1ST CHOICE SPARES TO FIND A PART FOR MY MK5 ASTRA. WITHIN 24HOURS I HAD RECEIVED FOUR QUOTES, I TELEPHONED ONE OF THE SUPPLIERS AND ORDERED THE PART LUNCH TIME ON THE MONDAY. THE FOLLOWING MORNING AT 9AM THE COURIER WAS DELIVERING MY PART. THE SERVICE ALL ROUND HAS IMPRESSED ME AND WILL USE AND RECOMMEND 1ST CHOICE IN THE FURE (read more)
★☆☆☆☆
“Car Jack”
Written on: 26/04/2013
Rubbish! I just purchased a car which did not have a jack. I used 1st choice and got 1 quote from a breakers for £71...for a jack. I contacted the Volvo main dealer and they quoted me £51 for a new one. However, Amazon sell the standard sissor Jack for £20! Would I use 1st Choice again? No; too much email spam and no dicscernable value! (read more)
1St-Choice's Comment
Written on: 28/04/2013
Thanks for your recent feedback
The nature of recycled spares is that they are not always available. If after checking your emails or texts, you do not receive any quotes first time round, it's likely your parts were not available on that day. With over 270 Breakers nationwide however, between them they are processing literally hundreds of additional vehicles every day. So if you’ve not found the parts you need, you can log back into the site and re-send your request automatically.
Customer Care - 1st Choice.
Reply to this comment
1St-Choice's Comment
Written on: 10/05/2013
Thanks for your recent feedback
The nature of recycled spares is that they are not always available. If after checking your emails or texts, you do not receive any quotes first time round, it's likely your parts were not available on that day. With over 270 Breakers nationwide however, between them they are processing literally hundreds of additional vehicles every day. So if you’ve not found the parts you need, you can log back into the site and re-send your request automatically.
Customer Care - 1st Choice.
Reply to this comment
★★★★★
“Quick and simple.”
Written on: 25/04/2013
Needed a new engine for my car. Started searching at 3 oclock in the afternoon on tuesday engine delivered and payed for by thursday morning. Quick, easy and simple. Will definitely use again if i need anything else. (read more)
★★★★☆
“I am very satisfied with your service”
Written on: 25/04/2013
It is very good because of quick suply of many different offers. (read more)
★★★★★
“Feed back on service given to me”
Written on: 24/04/2013 by KeithGardner
Excellent service, I got a least 20 replies to my request for parts. I will recommend this web site to all my family and friends. Thank you (read more)
★★★★★
“Thank you for finding my parts for my car service was...”
Written on: 24/04/2013 by daftk
Thank you for finding my parts for my car service was excellent e mails work very well I would not hesitate to recommend to family and friends once again thank you kevinfront drivers seat (read more)
★★★★★
“GREAT STAFF FAST FRIENDLY SERVICE ”
Written on: 23/04/2013
QUALITY PARTS AT USED PART PRICES WILL CERTAINLY BE USING AGAIN IN THE FUTURE PLEASURE DOING BUSINESS WITH . WAS SKEPTICAL AT FIRST BUT WAS REASSURED DEALING WITH THE BOLTON BREAKERS (read more)
★☆☆☆☆
“No help offered whatsoever”
Written on: 23/04/2013
I needed a fuel pump housing for my 92 Jaguar. Everything looked good they found the part for me then my nightmare started. Excite Autos said they had the part. I asked for express delivery to Australia and agreed to pay extra costs. Seven days later the part has still not been sent I have contacted 1st Class on five occasions and received idiotic replies like "We have no record of you needing parts" "your not on our books" even with my ID number attached to my complaint. What a dud... (read more)
1St-Choice's Comment
Written on: 23/04/2013
We are a Parts Location site and do not actually supply parts ourselves. We do try to ensure a certain level of service from the suppliers and if you would like us to look into this matter for you, visit the page below and we'll endeavour to sort things for you as quickly as possible.
Customer Care - 1st Choice.
Reply to this comment
Ubetido's Comment
Written on: 24/04/2013
I have made contact with you via email and have received nothing but negative answers. Had you taken my complaint to you seriously it is quite possible I may have received the parts I wanted. As for Excite Autos I cancelled the order and asked for a refund last night 23/04/13. They were waiting for me to pick up the part. I reside in Australia not the UK they were charging 45 pounds to deliver parts to Australia it appears as though no one takes any notice to details supplied. Slack slack slack.
Reply to this comment
1St-Choice's Comment
Written on: 24/04/2013
Hi again.
Before we can look into this for you, we need to know your name and contact info.
If you would complete the form on http://www.1stchoice.co.uk/complaints, we'll try to help sort this for you.
Customer Care
Reply to this comment
Ubetido's Comment
Written on: 25/04/2013
You people have to be kidding I have had contact with you on numerous occasions and you have come up with nonsense replies. I may as well have been talking to a brick wall. You can stop worrying now. I have cancelled the order and had a Chargeback by my bank to get my money back. My lesson dealing with you people has cost me over $60 AUD. You and Excite Autos need some lessons in customer service as you are both hopeless. Goodbye and good riddance.
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★★★★★
“cd player with 5 cd changer plus radio and tape player”
Written on: 22/04/2013
i have found this site very uesful it finds what you are looking for and gives you the knowledge of the cost between second hand and new (read more)
See next 10 reviews
Showing 21 - 30 of 820 Reviews
★☆☆☆☆
“time waste”
Written on: 20/04/2013
part not available not contact made by phone or email, refund issued (read more)
1St-Choice's Comment
Written on: 23/04/2013
We are a Parts Location site and do not actually supply parts ourselves. We do try to ensure a certain level of service from the suppliers and if you would like us to look into this matter for you, visit the page below and we'll endeavour to sort things for you as quickly as possible.
Customer Care - 1st Choice.
Reply to this comment
★☆☆☆☆
“rubbish”
Written on: 20/04/2013
pay pal not accepted wrong part supplied charged £10 p&p (read more)
1St-Choice's Comment
Written on: 23/04/2013
We are a Parts Location site and do not actually supply parts ourselves. We do try to ensure a certain level of service from the suppliers and if you would like us to look into this matter for you, visit the page below and we'll endeavour to sort things for you as quickly as possible.
http://www.1stchoice.co.uk/complaints
Customer Care - 1st Choice.
Reply to this comment
★☆☆☆☆
“Rubbish Service”
Written on: 19/04/2013 by paul06
Paid for next day delivery service as i needed the item before i could legally drive the vehicle. Was given an all inc quote on the phone only to find that later they had added VAT on the product. Phoned the company to complain and they werent bothered. (read more)
1St-Choice's Response to paul06's Review
Written on: 23/04/2013
We are a Parts Location site and do not actually supply parts ourselves. We do try to ensure a certain level of service from the suppliers and if you would like us to look into this matter for you, visit the page below and we'll endeavour to sort things for you as quickly as possible.
Customer Care - 1st Choice.
Reply to this comment
★★★★★
“1st class BRILLIANT service Thanks”
Written on: 18/04/2013
As above !!! I was amazed at the speed and also the content (details) of the offers. (read more)
★☆☆☆☆
“NO SERVICE”
Written on: 17/04/2013 by th2209 (1 review written)
I have ordered and paid a part over a week ago and have not heard a thing since , although I have tried to contact the supplier directly for an update - by email as I am not now wasting my time by spending my time phoning. I wonder if the email / contact actually exist ? This email is confirmation that your order has been accepted by our member BRADGATE MTRS (R'HAM) LTD (5*) (10p per min/mobiles more) I wont be using them again, I cant handle dealing with companies / persons that do not... (read more)
1St-Choice's Response to th2209's Review
Written on: 23/04/2013
We are a Parts Location site and do not actually supply parts ourselves. We do try to ensure a certain level of service from the suppliers and if you would like us to look into this matter for you, visit the page below and we'll endeavour to sort things for you as quickly as possible.
http://www.1stchoice.co.uk/complaints
Customer Care - 1st Choice.
Reply to this comment
Th2209's reply to 1St-Choice's Comment
Written on: 23/04/2013
Hi, well if I did not make the effort to get into contact with the supplier I would still be waiting for my order. As it is after I sent them 5 photos of the part I requested with a part number on it too, they managed to send me ( received today ) a different part, even with a different part number on it too? Furthermore I thought I was receiving a new unit but this one is clearly second hand , as one can see certain areas are not new on the part i.e. damaged areas. Unfortunately if this is not sorted soonest I will have no option but to recall my credit card payment. Thanks
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1St-Choice's reply to Th2209's Comment
Written on: 24/04/2013
Hi again.
Before we can look into this for you, we need to know your name and contact info.
If you would complete the form on http://www.1stchoice.co.uk/complaints, we'll try to help sort this for you.
Customer Care
Reply to this comment
★★★★☆
★☆☆☆☆
“No response”
Written on: 16/04/2013
Only response was from the website asking how I got on with my parts request. Did not receive a single email/call from anyone unfortunately. Bought the part brand new directly from Citroen now, as I will do in future now (read more)
1St-Choice's Comment
Written on: 16/04/2013
Saving money is our top priority however smaller items, after adding delivery costs, can sometimes make the price seem higher. It also depends on whether the parts are available and those in short supply, can sometimes come with a premium. We try to find the best price and it may be worth repeating a request, a day or two later. With over 270 Breakers nationwide processing hundreds of vehicles every day, it’s possible you’ll get a better price if you’d like to try again.
Customer care
Reply to this comment
1St-Choice's Comment
Written on: 23/04/2013
Thanks for your recent feedback
The nature of recycled spares is that they are not always available. If after checking your emails or texts, you do not receive any quotes first time round, it's likely your parts were not available on that day. With over 270 Breakers nationwide however, between them they are processing literally hundreds of additional vehicles every day. So if you’ve not found the parts you need, you can log back into the site and re-send your request automatically.
Customer Care - 1st Choice.
Reply to this comment
★☆☆☆☆
“So called star rated depots?”
Written on: 15/04/2013
Got a reasonable quote for a part which the supplier A&C Auto Salvage) said they had when I checked last week. rang today (15/4/13) to order the part and got cut off. Rang back and was told "no we ain't got one of those sorry pal" and the phone was hung up. Rude,abrupt - will never use this service again. When all said and done you're still dealing with scrapyards (read more)
1St-Choice's Comment
Written on: 16/04/2013
We are a Parts Location site and do not actually supply parts ourselves. We do try to ensure a certain level of service from the suppliers and if you would like us to look into this matter for you, visit the page below and we'll endeavour to sort things for you as quickly as possible.
http://www.1stchoice.co.uk/complaints
Customer Care - 1st Choice.
Reply to this comment
1St-Choice's Comment
Written on: 23/04/2013
We’re sorry to hear you have experienced problems with this supplier. We do provide star ratings for all suppliers, based on feedback from thousands of customers. We do try to ensure a certain level of service from the suppliers and if you would like us to look into this matter for you, visit the page below and we'll endeavour to sort things for you as quickly as possible.
Customer Care - 1st Choice.
Reply to this comment
★★☆☆☆
“Nothing good to say as yet!!!!!!!”
Written on: 14/04/2013
I would like the site if someone would reply or respond to my request I still await some response it's 24 hours later and nothing!!!!!!!!!!!!!Shame the website promises something which it doesn't. Deliver an unhappy customer.... (read more)
1St-Choice's Comment
Written on: 15/04/2013
Thanks for your recent feedback
The nature of recycled spares is that they are not always available. If after checking your emails or texts, you do not receive any quotes first time round, it's likely your parts were not available on that day. With over 270 Breakers nationwide however, between them they are processing literally hundreds of additional vehicles every day. So if you’ve not found the parts you need, you can log back into the site and re-send your request automatically.
Customer Care - 1st Choice.
Reply to this comment
★★★★★
“REALLY PLEASED WITH RESULT”
Written on: 11/04/2013
I needed two parts for my car, I had been to two scrapeyards in my area without success and was thinking i would never get them.I signed on with 1st Choice Spares uk and within 15 minutes I found the parts i needed and hopefully will be receiving them within the next few days. I would call that excellent service and would definitely use the sight again. (read more)
See next 10 reviews
Showing 31 - 40 of 820 Reviews
★★★★☆
“Secondhand spares”
Written on: 11/04/2013 by interceptor111 (1 review written)
Quick to respond to request, knew what I wanted and had the exact item. Delivered next day and well packed. One happy bunny! (read more)
★★★★★
“1st Choice Spares UK Ltd will definitely be my 1st Choice.”
Written on: 09/04/2013 by DaveSmith123 (1 review written)
I am very impressed with the speed of response to my initial enquiry and the continued prompt attention to detail as my order progressed. I would not hesitate to use this site again and to recommend them to my friends and family. My situation was further complicated by the fact that I live a lot of my life in Spain and I needed the parts in question to be sent to me here. (read more)
★★★★★
“very good service.”
Written on: 09/04/2013
I am very pleased how 1st choice handled my request for the car parts. (read more)
★★★★★
“Doubleplus good!”
Written on: 08/04/2013
This is the best of the net; very straightforward, user-friendly interface, and very fast and efficient responses - all arrived within five minutes of my submission, with multiple choices of vendors. And all of those dealt with my query in plain English; a definite plus for me, as I'm none too savvy with computers or computer gobbledegook. I chose the supplier who offered the most honest advice and careful attention - not quite the cheapest - and got a spare for my ancient Renault at one... (read more)
★★★★★
“Excellent Service! ”
Written on: 06/04/2013
Fast and efficient service. Purchased a "used" Ford Fusion Interior Rear-View Mirror at a fraction of the "new" cost and it was perfect! Many thanks (read more)
★☆☆☆☆
“Need price for hand break ASAP”
Written on: 06/04/2013
no quote sent to me .will not allow me to view quote.Been tring for day :( (read more)
1St-Choice's Comment
Written on: 09/04/2013
Saving money is our top priority however smaller items, after adding delivery costs, can sometimes make the price seem higher. It also depends on whether the parts are available and those in short supply, can sometimes come with a premium. We try to find the best price and it may be worth repeating a request, a day or two later. With over 270 Breakers nationwide processing hundreds of vehicles every day, it’s possible you’ll get a better price if you’d like to try again.
Customer care
Reply to this comment
1St-Choice's Comment
Written on: 15/04/2013
Thanks for your recent feedback
The nature of recycled spares is that they are not always available. If after checking your emails or texts, you do not receive any quotes first time round, it's likely your parts were not available on that day. With over 270 Breakers nationwide however, between them they are processing literally hundreds of additional vehicles every day. So if you’ve not found the parts you need, you can log back into the site and re-send your request automatically.
Customer Care - 1st Choice.
Reply to this comment
★★★★★
“vauxhall door mirror”
Written on: 04/04/2013
my opinion is that the service is of great help to anyone looking for spares for any make of car whether it be old or new (read more)
★☆☆☆☆
“very bad service”
Written on: 03/04/2013
Ordered an ABS Sensor and they sent the wrong part, it took numerous calls to sort out and my car was off the road for nearly 3 weeks which they had given no sympathy whatsoever, eventually sent the correct part and would definitely never recommend this company to anybody! very very unhelpful....so wouldn't touch them with a barge pole. (read more)
1St-Choice's Comment
Written on: 03/04/2013
We are a Parts Location site and do not actually supply parts ourselves. We do try to ensure a certain level of service from the suppliers and if you would like us to look into this matter for you, visit the page below and we'll endeavour to sort things for you as quickly as possible.
http://www.1stchoice.co.uk/complaints
Customer Care - 1st Choice.
Reply to this comment
1St-Choice's Comment
Written on: 09/04/2013
We are a Parts Location site and do not actually supply parts ourselves. We do try to ensure a certain level of service from the suppliers and if you would like us to look into this matter for you, visit the page below and we'll endeavour to sort things for you as quickly as possible.
http://www.1stchoice.co.uk/complaints
Customer Care - 1st Choice.
Reply to this comment
1St-Choice's Comment
Written on: 15/04/2013
We are a Parts Location site and do not actually supply parts ourselves. We do try to ensure a certain level of service from the suppliers and if you would like us to look into this matter for you, visit the page below and we'll endeavour to sort things for you as quickly as possible.
www.1stchoice.co.uk/complaints
Customer Care - 1st Choice.
Reply to this comment
★★★★★
“mitzi shogun upper rear light assembly drivers side”
Written on: 31/03/2013
I had 3 quotes come in for the above item. The one I chose was were the person sending me the quote rang me and we discussed the item and agreed on the right one. I then paid for the item on line and to my surprise I received it first thing the next day! (read more)
★★★★★
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Showing 41 - 50 of 820 Reviews
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1St-Choice's Comment
Written on: 17/05/2013
We’re sorry to hear you have experienced problems with this supplier. We do provide star ratings for all suppliers, based on feedback from thousands of customers. We do try to ensure a certain level of service from the suppliers and if you would like us to look into this matter for you, contact us and we'll endeavour to sort things for you as quickly as possible.
Customer Care - 1st Choice.