what a nightmare

★★★★☆
3.5 / 5
68.0% of users recommend this
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rayj3650's review of 1st Choice Spares UK Ltd www.1stchoice.co.uk

★☆☆☆☆

“what a nightmare”

Written on: 12/06/2012 by rayj3650 (1 review written)

I had call within 25 mins,I purchased the engine straight away and a delivery day was set,I phoned them the day before delivery and they told me that the engine was no longer available as there was a technical fault.I re-listed my
parts request and they contacted me again but this time the engine had gone up by several hundred pounds,when I questioned them and asked was this the same engine they said it was a mistake and the engine should have been taken off the system. They have contacted me a further 3 times to try and sell me the same engine and each time they realise it's me they tell me they are sorry but the engine should have been removed from list,I have now reported them to trading standards at Chesterfield.
The second dealer who offered me an engine told me it was low mileage,when I drove to Birmingham from South Wales I was shown an engine that had com out of a car which had been torched and anything on the engine which could burn had melted including some of the alluminium.Nightmare experience!

  • Golf Engine

    Goods purchased & cost

1St-Choice's Response to rayj3650's Review

Written on: 12/06/2012

We are a Parts Location site and do not actually supply parts ourselves. We do try to ensure a certain level of service from the suppliers and if you would like us to look into this matter for you, visit the page below and we'll endeavour to sort things for you as quickly as possible.

http://www.1stchoice.co.uk/complaints

Customer Care - 1st Choice.

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1St-Choice's Response to rayj3650's Review

Written on: 18/06/2012

We’re sorry to hear you have experienced problems with this supplier. We do provide star ratings for all suppliers, based on feedback from thousands of customers. We do try to ensure a certain level of service from the suppliers and if you would like us to look into this matter for you, visit the page below and we'll endeavour to sort things for you as quickly as possible.

http://www.1stchoice.co.uk/complaints

Customer Care - 1st Choice.

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