We Buy Any Van Reviews - www.webuyanyvan.com

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  • Customer Service

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Summary

“webuyanyvan.com take customer service very seriously and strive to always deliver a fast, safe and easy service to every one of our customers nationwide. Our social media manager reads every review about us online to help and thank our customers and use the feedback to improve everything from our website to our branches. Please help us to do this by leaving the name of the branch you visited or name of the buyer you dealt with. If you would like to get in contact directly please email us at TalkToUs (at) webuyanyvan.com. Please note no webuyanycar.com staff will ever leave a comment online without making it clear that they work for the company.” 
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Latest Reviews

“Complete waste of time”

Written on: 28/07/2016 by ArmaniHayden (1 review written)

From the moment you arrive for the 'inspection' they find ways of reducing the online valuation. A 10 year old van is marked down due to a small scratch. Reduced valuation by over 35 percent. Complete waste of time. They are clearly paid on how much they can reduce the offer. Preston Branch of webuyanyvan.com… Read Full Review

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“We offer a different price on your van.com ”

Written on: 31/03/2016 by Flood234 (1 review written)

Online valuation below market value by at least £300/£500 Visited offices they then marked my van down again by another £300. The sales assistant never shoke my hand on arrival offices were a little basic and trampy a little bit del boyish. Complete waste of time tv adverts very good real life a complete shambles company owned by car auctioneers. I have had travellers offer me more money for my van. Company should be called. We buy your van for the price we want your van.com. Jokers… Read Full Review

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“Waste of Time”

Written on: 28/02/2016 by rnCox184 (1 review written)

I thought I might take the hassle out of selling our company van, and give them a go. What a waste of my time! never again! … Read Full Review

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“Disapointed”

Written on: 05/02/2016 by AlbertoMurphy-Alt (1 review written)

We were offered a valuation online of £3,200. When we got there, we were told that their website was wrong and picking up the details of our vehicle incorrectly, and therefore they would only offer us £1,050. Not very happy at all. A very big difference in price once you get there. They are supposed to guarantee their valuation but that is not the case. My advice, is don't bother with them… Read Full Review

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“offered £2300 less than valuation! ”

Written on: 05/02/2016 by MilagrosGray223 (1 review written)

I accepted the online valuation of £22600 for my vw transporter within 7 days, but when I went to the appointment I was offered £20,300! The man agreed that it looked like the van 'hadn't been used', but auction prices had been lower last week. What, 10% lower in a week??! Because the appointment had been more than 7 days after the valuation they revalued it; says on the website that they will let me know if there is a significant difference between actual and offered price.. Rubbish, no… Read Full Review

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“Waste Of Time”

Written on: 16/10/2015 by Abelz128 (1 review written)

I agreed a price on the phone after describing my van as in good condition. The van was then inspected by a 3rd party representative after this agreement who noted a few defects. Despite the defects the inspector described the van as one of the cleanest vans in the best condition he had seen, I contacted a recommended Lunar dealer who quoted for the repairs which came to less than £200 This would have presented the van in showroom condition. We buy any van wanted to reduce the price by £750… Read Full Review

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“Offer think agree”

Written on: 11/01/2015 by Fiddleronarooftop (1 review written)

I can now vouch for Car buying websites to sell our cars after selling 3, all to 3 different companies- wewantanycar, webuyanycar and carbuyingmachine in the past 6 months. Bye bye to auto trader and private sales, phone calls, haggles, test drives and having to give a sales pitch. I sell cars the way I like to buy them (motorpoint, cargiant). You pay the price on the sticker. No haggles, no pressure and no sales pitch. webiyanycar goes through the car with paint density checking instrument. so… Read Full Review

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“Wasted my time twice avoid ”

Written on: 05/01/2015 by 160Donahue (1 review written)

Booked an appointment went to show my car only to be said vehicle needs to be in your name on reply I said understandable but it never said it had to be but fair doos so applied for v5 waited 3 weeks made new appointment went there he said the vehicle has to be owned for 60 days I said no one said this to me he said they don't they just like to get you here so we can offer further reductions stay clear wasted 4 weeks I was also warned off there competitors what they like… Read Full Review

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“excelent service”

Written on: 14/05/2014 by 162Mitchell (1 review written)

I sold my van yesterday to the bournemouth branch. The member of staff was very polite and helpfull. I received the full price quoted on the web site without any haggling. The money was paid into my bank today. I would have no hesitation to use them again and would highly recommend this service as a quick and hastle free way to sell your van… Read Full Review

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“Avoid at all times”

Written on: 05/03/2014 by 421Huber (1 review written)

What they offer you at the time is not what your going to get. Dreadful company… Read Full Review

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“very poor van quotation from we buy any van”

Written on: 27/02/2014 by catwomenshellie (1 review written)

just bought VW caddy van for £11,500 and they value it as £7,290! having a laugh or what? would never use them, they always under value by thousands… Read Full Review

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“An excellent service from webuyanyvan.com”

Written on: 17/02/2014 by qqqqqqqqqqqqqqqqqqqqqqqq (1 review written)

This was the first time we had used this service, I have to admit I was very skeptical after seeing the value given initially on the Web. I expected that value to be inflated to encourage me to take the car to the centre where the value would be knocked down considerably. Nothing could have been further from the truth. First I should mention the advisor of the Yeovil branch. Before taking the van to the centre I spoke to him and his manner and assurances made me feel there was nothing to… Read Full Review

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“we buy any car”

Written on: 16/01/2014

price quoted although better than part exchange is not the price you get, car viewed at night very little or no lighting chairs uncomfortable no heating vehicle had full service history although no proof my word not good enough, it was quick convenient and relatively painless process, its your decision in the end you can say no!… Read Full Review

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“Disgracefull Service”

Written on: 04/01/2014

Drove for an hour and a half for a 10am appointment, at five past ten he came out to deal with his waiting 9:30 appointment and promptly tried to blame the man for not phoning him (but he had). I didn't bother waiting to listen to any more of his BS. Do your self a favour and give them a wide berth. The company is sold very well but are not capable of giving the service they sell… Read Full Review

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“complete waste of time”

Written on: 16/12/2013

had an on line valuation of £2,850 arranged an appointment for Friday 10am had morning off work to meet the sales guy [remember, your valuation is guaranteed for 7days] salesman there but no key to get into office, left with my van and came home. received a call later that day asking if I would come in again the following day, arranged to meet again at 10am and was offered £1400 don't even think about trying to sell to these predators!! they give you a valuation which is total unrealistic to… Read Full Review

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“Wouldnt recomend your service, you valued my van at...”

Written on: 03/12/2013

Wouldnt recomend your service, you valued my van at £1005 , it sold today for £1700 privatly… Read Full Review

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“waste of time”

Written on: 25/10/2013 by jetandbarney (1 review written)

after the cursory vehicle check and the 300 yard road test which checked 1st 2nd and reverse gears, i was quite amazed at the amount of stone chips that were not that apparent to me.£1100 was deducted from my original quote.After some chosen words from myself the deduction for stone chips reduced to £650 still a rip off if you ask me. They get you there with a realistic valuation then deduct as much as they think they can get away with!!Thank god i was not desperate for the cash.All they did… Read Full Review

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Webuyanycar's Response to jetandbarney's Review

Written on: 08/11/2013

Hello,

Thank you for taking the time to leave us a review. We're constantly striving to improve our service, so your feedback is very important to us.

I'd like to take this opporunity to respond to your comment in the hope of explaining the reasons behind your valuation.

Our online valuations are based on a number of factors which we ask you to provide including condition, age and mileage of your car as well as the current market. If we consider that its value is affected by any aspect of its history or condition which was not apparent to us when we gave the online valuation, the price that we offer for it will differ from the online valuation. In other words, if we find that your vehicle is exactly described in the online appraisal, then we will honour the online valuation.

Kind Regards,

Lisa, on behalf of webuyanyvan.com

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“Keep away!!!!”

Written on: 02/10/2013

Well wot can I say £1300 out no way, they give Low low prices, my vehicle is worth £3500, they offered Me £2200, which is no where near the price it's worth They just give me a really bad price, so my advice to everyone Don't get caught by these… Read Full Review

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Webuyanycar's Comment

Written on: 08/11/2013

Hello,

Thank you for taking the time to leave us a review. We're constantly striving to improve our service, so your feedback is very important to us.

I would like to take this opportunity to respond to your comment in the hope of explaining the reason behind your valuation.

We don't claim to be able to offer the best possible price, you may well get slightly more for your vehicle through private sale, we simply guarantee a quick, easy and safe way of selling, free from the hassles that come with private sale: haggling with strangers, negotiating with time-wasters, waiting in for viewers, placing adverts and waiting by the phone.

My apologies that we were unable to help on this occasion.

Thanks again for taking the time to provide us with feedback, we really appreciate it.

Kind Regards,

Lisa, on behalf of webuyanyvan.com

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“ajwrhfiu lkrng'oqiekrj'ptj lhkihgo; ldgj[oirj['o”

Written on: 28/09/2013 by naiem (1 review written)

ajwrhfiu lkrng'oqiekrj'ptj lhkihgo; ldgj[oirj['o… Read Full Review

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“Excellent service”

Written on: 17/09/2013

very easy and quick process. Friendly staff and good to deal with. Got a very fair price for my van… Read Full Review

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Webuyanycar's Comment

Written on: 08/11/2013

Hello,

Thank you so much for taking the time to leave us a review. We're constantly striving to improve our service, so your feedback is very important to us.

We're very glad to hear that you found our service quick and easy!

Thanks again for taking the time to provide us with feedback, we really appreciate it.

Kind Regards,

Lisa, on behalf of webuyanyvan.com

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