Better than expected

We had a gorgeous panoramic photo of Bamburgh beach taken on a recent trip which we wanted to reproduce and use as a feature in our newly redecorated living room. We found this company on the internet and as the reviews were mainly positive and they were very competitively priced we decided to use them.

We orderd the largest panoramic canvas they do and uploaded the photo to their website. The following day I decided that the picture would actually fit better in either greyscale or sepia so visited the website for contact details. Was a little dismayed to find that the only contact number is a premium rate number so decided to email instead. After sending two emails over a number of days I had no response so after a little digging online I found a local rate number to call. To cut a long story short I was told that my request had been noted and the canvas was actually on it's way to me. Would have been nice to have an acknowledgement of my request to save me having to follow up with a telephone call.

Having said that, we received the canvas a few days later and we are delighted with it. The canvas was delivered via UPS and was extremely well packaged. After reading the previous review we were very anxious but this was unfounded, we rang the company to let them know how happy we were with the canvas and would not hesitate in using them again.

I would have given 5 out of 5 but I feel their communication was a little lacking.