Photo4Me Reviews - www.photo4me.com

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★★★★☆
4.2 / 5
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Latest Reviews

★★★★★

“Great Service”

Written on: 05/07/2014

Ordered as a special wedding gift and had limited time for delivery. Arrived in 2-3 business days as expected and received very helpful updates from the advisor throughout. Great product and brilliant customer service… Read Full Review

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★★★★★

“Ordered print online on the evening of Friday 28th...”

Written on: 03/04/2014 by Kenya456 (1 review written)

Ordered print online on the evening of Friday 28th March and it arrived in Wales Tuesday morning. Excellent service. Also extremely pleased with the picture. Very well done… Read Full Review

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★★★★★

“Wow”

Written on: 16/12/2013 by glennpollock (1 review written)

Got my book today, very pleased with the result. Very nice work. A very professional finish. 5/5… Read Full Review

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★★★★☆

“Excellent Product”

Written on: 24/04/2013 by jb4photography (1 review written)

Exceptional product quality if a little expensive but then again you get what you pay for. A somewhat unique printed image not the commercial cheap 'Ikea' style mass produced rubbish. Heavy duty frame and actual canvas material (not the plastic imitation stuff). Quick delivery and looks great. Very happy overall… Read Full Review

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★★★★☆

“Does what it says”

Written on: 14/04/2013 by skipmailer (1 review written)

Excellent, prompt service in my experience after several purchases - which are usually followed swiftly by a request for feedback, and a discount code for subsequent purchases (which does work). Their canvas prints are perhaps "over engineered" - very robustly constructed, when perhaps they might use a cheaper product at lower prices. But you do literally get what you pay for! The heat-bonded MDF prints are a very clever offering, although should perhaps come with a hanger on the back… Read Full Review

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★☆☆☆☆

“Poor quality, poor communication”

Written on: 20/03/2013

The staff (I question whether there are more than one or it's a one man band) are uncommunicative and illiterate. I had a complaint about my picture, which was bigger than the website stated and therefore did not fit in the frame I bought for it. They took 2 weeks to reply to my complaint, only to tell me i'd got what I asked for and the fact they'd told me the delivery time was 2 days before it was, it was still pretty impressive'. I asked for some compensation, but they simply emailed me… Read Full Review

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Kctowers's Comment

Written on: 19/04/2013

As a contributor and customer of Photo4Me I have to question this negative review. I understand the way P4M works and have to say that only the very best quality product will ever be sent out to a customer. I purchased one of my own images for my daughter, a very large canvas which I also had varnished and believe me it was superbly constructed, printed, and presented. It will last a lifetime unlike many canvases I have seen. I know for a fact that if anyone has a problem with their canvas or print it will be dealt with swiftly and and if required a replacement will be made without question. I wouldn't contribute my work to this site if it wasn't the case and I know from our user forum other artists feel the same. Yes, you will pay a bit more for your canvas or print, but you also get more for your money.

Incidentally, this is a freely written review, P4M only pay me for my sales, and as I have said: if it wasn't the case that customers will get top notch service, canvas and prints, I wouldn't participate with them as a freelance contributor. Regards

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Jonpanky's Comment

Written on: 19/04/2013

Many thanks for the support on this.

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Jonpanky's Comment

Written on: 19/04/2013

Many thanks for the support on this.

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Jonpanky's Comment

Written on: 19/04/2013

We would have definitely offered a replacement sized print if that was what you needed.

In circumstances like this we would make a reprint and send it out when the other print was returned to us. If a customer orders the wrong sized medium we would always try to help out wherever possible.

I don't understand how this mis-communication happened but please email us again and we will rectify the problem for you.

Please use our contact page:

https://photo4me.desk.com/

There is also a telephone number on the contact page if you would prefer to call us and speak in person.

Regards
Jon Pankurst (Partner / Owner)

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Laurenjones's Comment

Written on: 19/04/2013

Thanks, but I was absolutely not offered a replacement print at any point. I had several emails going back and forth, where I exclaimed my distress and asked to return the print and get a refund. I was refused!

It's all well and good offering to rectify the situation now, but i'm afraid it's all very little, very late. This dates back to February.

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★★★★★

“Excellent service”

Written on: 18/10/2012 by Deafears (1 review written)

Have used photo4me for canvas prints of my own photos and of others. Excellent quality and no problems with delivery… Read Full Review

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★★★★★

“2 x Large Canvas print of Poppies in a field”

Written on: 28/01/2012 by KenBrannen (1 review written)

I ordered my canvas print at photo4me.com and was delighted with the whole order process from start to finish, I received confirmation of order emails and a tracking number once the order was processed, the goods arrived well packaged and on time. One was for myself and the other which was one of my prints was chosen for a friend as a thank you gift. She was extremely happy with the canvas too. The colours are vibrant and the details were incredible, the small view of the artworks on the site… Read Full Review

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★★★★★

“Excellent Product and Service”

Written on: 28/01/2012 by JulieLangford (1 review written)

Having used many sites for canvas and art prints over the years, I found purchasing through Photo4me to be nothing short of excellent. The product was great value for money, of outstanding quality and arrived on time, well packaged to prevent any damage during transit. The website is buyer friendly and hosts a wonderful selection of art to cater to all tastes. I would definitely recommend Photo4me to others. I found communication about my order to be prompt and efficient, recieving email… Read Full Review

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★★★★★

“Beautiful Canvas Print ”

Written on: 28/01/2012 by SquigglyX (1 review written)

I was looking for a canvas print of a red rose as a gift for a special friend. After searching the site I found a large number of fantastic images a lot possible candidates for what I wanted. I eventually chose one by a photographer named Peter Elliott and placed an order. There is a wide range of sizes and print mediums available. I received e-mails to let me know when the order was at the printers and had been despatched. It arrived within a week, very carefully packaged and looking… Read Full Review

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★☆☆☆☆

“Terrible Service, hides behind PO BOX, helpline never...”

Written on: 13/01/2012 by nitrojet (1 review written)

I will start by saying this is the second time I have used this site and I had the same problem before, with poor delivery and refusing to ring me back after leaving messages. I only used this site the second time as Jon Pankhurst clearly states 'improved delivery times', I fell for it I'm sorry to say. I will be fair and state that the product is very nice, but paying a premium, this is what you should expect. They boast they have a 'Customer Helpline', I'll tell you what, try it! The number… Read Full Review

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Guest's Response to nitrojet's Review

Written on: 28/01/2012

As a subscriber to Photo4me (not part of the management team) can I say I am sorry for this customer's experience! However, before anyone writes this website off as a no-no can I say that on the whole it provides some of the best photography of the Internet at very keen prices. I recently purchased a large canvas of my own work for my daughter's birthday and I was very impressed with the quality. Can I suggest that if anyone is buying an item as a gift from anywhere on the Internet to order early,and to respect that turn-around times can always be longer than stated simply because of the sheer numbers of people purchasing.

...Keith Towers www.photo4me.com/KCT

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Kctowers's Response to nitrojet's Review

Written on: 19/04/2013

As a contributor and customer of Photo4Me I have to question these negative reviews. I understand the way P4M works and have to say that only the very best quality product will ever be sent out to a customer. I purchased one of my own images for my daughter, a very large canvas which I also had varnished and believe me it was superbly constructed, printed, and presented. It will last a lifetime unlike many canvases I have seen. I know for a fact that if anyone has a problem with their canvas or print it will be dealt with swiftly and and if required a replacement will be made without question. I wouldn't contribute my work to this site if it wasn't the case and I know from our user forum other artists feel the same. Yes, you will pay a bit more for your canvas or print, but you also get more for your money.

Incidentally, this is a freely written review, and as I have said: if it wasn't the case that you will get top notch service, canvas and prints, I wouldn't participate with them as a contributor. Regards

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Skipmailer's Response to nitrojet's Review

Written on: 14/04/2013

Why did you use the site a second time if you did not think it did as very good job? Is this a genuine review - or are you maybe a competitor jealous of Photo4me's excellent, quick service (in my experience as a buyer)?

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Jonpanky's Response to nitrojet's Review

Written on: 07/02/2012

We no longer have a po box addres and publicly display our office address, please look at our contact page for details of this.

Photo4me LLP
26 Kings Hill Avenue
Kings Hill
West Malling
Kent
ME19 4AE

I can't comment on this individual case as there is no mention of the order reference with this review. Rest assured if you do want a refund within 30 days we do issue one. And our phone line although not manned 24/7 will respond within 24 hours.

Emails will get a faster turnaround time as we are often in and it of the office.

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★★★★★

“Real Quality Canvases and Prints”

Written on: 06/12/2011

Photo4me has a vast range of high quality photography and produces great canvases and a range of other types of print ( block print etc.). I've bought 6 canvases so far and was really pleased with the build quality - very sturdy frame (much much better than those awful cheap supermarket jobs!). The only thing I didn't like was that if you search for something specific there seem to be a lot of results which don't really fit your search words so you have to trawl through a lot of stuff you might… Read Full Review

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★★★★★

“Beautiful Landscape Canvas”

Written on: 06/09/2011 by AranSmithson (1 review written)

I recently purchased a fantastic landscape canvas that looks stunning. Even better than the preview on the screen. Photo4me dealt with my order quickly and efficiently and my order arrived within a few days. I received helpful emails from them during the process to tell me when the order was dispatched. Now my canvas hangs in my dining room and looks stunning. … Read Full Review

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