Orbit Print Ltd Reviews - www.orbitprint.com

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★★☆☆☆
2.5 / 5
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Latest Reviews

★☆☆☆☆

“What happened to customer service? ”

Written on: 11/08/2014 by MylesTodd (1 review written)

I have just been told that a canvas I requested can't be made because of the size of the image. they asked for the original which I said was on a camera which I don't have and cant get as it is for the owner of the camera- as a surprise! I was told that I had to get the original as they can't print it otherwise. I asked about alternative options but eventually said it seems my only option will be to cancel- but I was told I would get charged a cancellation fee- for something which hasn't even… Read Full Review

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★★★★★

“Beautiful canvas”

Written on: 01/08/2014 by Junedale66 (1 review written)

First time I've ordered from Orbit, I am really pleased with my purchase. I was informed every step what stage my order was at. Although there are some poor reviews I found everything spot on. Very good value for money and the quality of the canvas was excellent. I would definitely recommend to friends and family. Thank you… Read Full Review

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★★★★★

“You will not find better ,,,,”

Written on: 28/07/2014 by 46Batchelor (1 review written)

Kind ,and considerate staff (Geraint ) helpful , erect canvas. Awesome ,,I'm very happy with min and will use this frm again ,,,there d nothing that jarred and I was kept informed all the way ,,just need the delivery frm to giv 2/3hoyr dlit. ,I went out r 2hoyrs and mssed ths delivery ,,,m,m… Read Full Review

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★☆☆☆☆

“Delivery company lost my canvas- Orbit didn't want to...”

Written on: 08/05/2014 by O'Connor1987 (1 review written)

The delivery company lost my canvas after 2.5 hours of wasted time trying to recover it! Orbit refused to refund as it's not in their 'terms and conditions'!!!! Obviously they have no idea of consumer law and appalling customer service. Don't use this company … Read Full Review

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★☆☆☆☆

“Poor Customer Practice”

Written on: 27/03/2014 by McKinnonpr69 (1 review written)

I ordered a canvas for Mothers Day and was informed post sale they could not do this with he picture I provided. I then cancelled my order and was informed that I would pay a 25% cancellation cost. The order had not even been started! I would understand if I had canceled post production. They have sent me numerous emails arguing against it and I am yet to receive a refund confirmation. Be careful when placing your order… Read Full Review

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T_55559's Comment

Written on: 11/08/2014

I have just been told the same thing about my order! the canvas hasn't even been prepared yet I will lose part of my money due to a cancellation cost- and customer service is something that is certainly lacking there!

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★☆☆☆☆

“Awful service”

Written on: 09/02/2014 by Shell3103 (1 review written)

I ordered a canvas of my friend and her husband from their wedding. When I recieved the canvas it was terrible, dark patch over the suit. When trying to contact Orbit the phone was constantly engaged so had to email them. This didnt get me anywhere they just kept saying it needs time to dry...well this should have been dry when it was sent out to me. When eventually I did manage to talk to someone on the phone she told me the picture quality was bad. I asked do they not contact me before doing… Read Full Review

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★☆☆☆☆

“Flyers delivered were wrong colour”

Written on: 20/11/2013

I ordered and paid for 10,000 flyers. I sent off my PDF of how it should look and they sent back a proof of what they would do. However when the flyers arrived they were the wrong colour. Orbit will not reprint or give me my money back! But offered me a discount!! What good is a discount on something you did not want or order!!!!… Read Full Review

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★☆☆☆☆

“Very bad practice ”

Written on: 20/06/2013

You order on line, everything seems fine and they take your money. Then a few days later they say the image you sent is not up to standard, I did not have another image, so requested to cancel. They then want a cancellation fee! If I knew the image was no good to begin with I would never have ordered, why is the website allowing you to upload and order on this basis!!! … Read Full Review

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★★★★★

“Canvas Print”

Written on: 13/06/2013

Was debating on whether to go with this company due to their poor reviews but thought Id give them the benefit of the doubt.....maybe people only feel like writing bad reviews and good service gets forgotten. They were definitely one of the cheapest I found on the internet. I paid to review the picture-I would DEFINITELY recommend doing this-although in reality they only send you back the picture you have sent them-but I had opted to have the photo wrap around-they send me the picture back with… Read Full Review

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★★★★★

“Excellent Product and Customer Service!!”

Written on: 12/06/2013 by Jessabelle (1 review written)

I was unsure as to whether or not to order from this company because of some very negative reviews on here. I understand that everyone's experiences are different and i'm not disputing that others have obviously had problems but my overall experience from start to finish with Orbit has been perfect. They kept me informed and answered all my questions politely and quickly...and I had lots of questions!! The canvas I ordered arrived today and it is stunning! Excellent quality and a great price!… Read Full Review

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★☆☆☆☆

“Dreadful. Artwork Royal, sign Purple. Refused...”

Written on: 26/04/2013 by birchallj (1 review written)

We ordered Correx signs from Orbit Print and sent Hi-Resolution Artwork which was a simple single colour & very clearly Royal. The signs we received were purple, we have been unable to contact Orbit Print by phone. The e-mail response we have had claims the difference in colour is down to the fabric of the sign. We regularly digitally print clothing & promotional items & whilst there is sometimes a slight difference in colour depending on the fabric NEVER does Royal become Purple. I would… Read Full Review

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★★★★★

“Full marks all round”

Written on: 23/03/2013 by DavidBoothLeeds (1 review written)

Having read the reviews on here, I hesitated to use Orbit, but was somewhat reluctantly persuaded by a colleague of mine who had - ironically on my recommendation - and had been pleased with the service. Having tried to find alternatives (for a non-standard print measuring 33cm x 165cm) and been quoted anything up to £200 from the few that could do it, I bit the bullet and ordered it with Orbit. I downloaded a PDF on Wednesday night (20 March) and received an almost immediate confirmation… Read Full Review

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★★★☆☆

“Main order was good, after-sales poor”

Written on: 20/03/2013 by GazzerUK (20 reviews written)

I ordered 10 large acrylic prints for work. The order process was very good. I uploaded the pictures, and got an email confirmation. Within a few days I got emails confirming delivery, and tracking information. Products were delivered very well packed and in excellent condition. The exemplary service was let down by the after-sales. One of the wall mounting bolts was faulty. I would have expected that after placing our first order for £500, and with the prospect of a great deal more… Read Full Review

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★★★★★

“Photos on acrylic”

Written on: 12/02/2013

Great acrylics have ordered 2 lots so far and I'm amazed at the quality of product for half the price elsewhere. Customer service were speedy and extremely helpful with my enquiries prior to purchase. Would not hesitate to use this company again or recommend to friends. The products are so stunning everyone entering our home comments on them and ask where did you get those pictures? Well done orbit we are delighted with your products… Read Full Review

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★★☆☆☆

“Unreliable quality bad service.”

Written on: 22/01/2013

I've ordered with Orbit before and found their customer service pretty poor but their product very good so when it came to getting some large prints done I thought I would give them another chance. A day later than the tracking details would have me believe they arrived (could be the courier we'll let them off that one) They were printed on cheap paper, the print was blurred (I sent a vector image) and the items were sent without a packing list in some broken cardboard. It felt like an… Read Full Review

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★☆☆☆☆

“Close them down!”

Written on: 19/12/2012

A truly awful company. Damaged goods. Poor customer services. Steer clear. Stick with the big companys like Jessops and Boots!… Read Full Review

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★☆☆☆☆

“Terrible service damaged goods poor delivery ”

Written on: 14/12/2012 by rossparr (1 review written)

paid for next day delivery to arrive Friday did not arrive spent ages on phone to delivery company arranged to pick it up from warehouse on the Saturday was not there lost when they finally delivered after me wasting 100 miles of my diesel 1 hour and half on the phone at 45p per minute The item was damaged as it was poorly packaged contact orbit print to get no apology just a rude email with no help avoid company as they haven't replaced faulty goods and inform everyone you know not to use… Read Full Review

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★★★★★

“Excellent service and very FAST delivery”

Written on: 11/11/2012

Picture better than thought it would be on canvas, speed of delivery exceptional and can be tracked. Would recommend and use again… Read Full Review

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★☆☆☆☆

“rubbish service very unhelpful ”

Written on: 15/10/2012 by scratchyblackcat (1 review written)

I ordered a print 4 weeks ago based on the website which looked good. I found the site easy to use and the I received an email confirming that the print would be delivered within 2 3- 5 working days. That was 4 weeks ago. I have spent endless days expecting this to be delivered and still no arrival. I have emailed about 10 times now and called a few times and each time I get told the same thing - that I had mis adressed the package and I would have to pay extra to get it delivered. At one… Read Full Review

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★☆☆☆☆

“'ORBIT PRINT' Most Unhelpful Company I've Ever Dealt...”

Written on: 11/10/2012

Placed Order With Orbit Print Caerphilly For A Canvas To Give My Aunt, It Was A Gift For Her Birthday A Print Of Her Son Who Had Past Away Suddenly Aged 42yrs, The Upload Wasn't Of Decent Quality So I Posted Photograph Which I was Informed May Still Be Slightly Pixelated, Received Proof And It Was As I'd Been Told But Still Looked OK, When Canvas Arrived Image Was Totally Distorted And It Could Not Be Used, I Informed Orbit Who Said I Should Have Enlarged Proof To See The Finished Effect… Read Full Review

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