written by McKinnonpr69 on 27/03/2014
I ordered a canvas for Mothers Day and was informed post sale they could not do this with he picture I provided. I then cancelled my order and was informed that I would pay a 25% cancellation cost. The order had not even been started!
I would understand if I had canceled post production.
They have sent me numerous emails arguing against it and I am yet to receive a refund confirmation.
Be careful when placing your order
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T_55559's Comment
Written on: 11/08/2014
I have just been told the same thing about my order! the canvas hasn't even been prepared yet I will lose part of my money due to a cancellation cost- and customer service is something that is certainly lacking there!