Poor Customer Practice

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Orbit Print Ltd - www.orbitprint.com
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McKinnonpr69's review of Orbit Print Ltd - www.orbitprint.com

“Poor Customer Practice”

★☆☆☆☆

written by McKinnonpr69 on 27/03/2014

I ordered a canvas for Mothers Day and was informed post sale they could not do this with he picture I provided. I then cancelled my order and was informed that I would pay a 25% cancellation cost. The order had not even been started!

I would understand if I had canceled post production.

They have sent me numerous emails arguing against it and I am yet to receive a refund confirmation.

Be careful when placing your order

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T_55559's Comment

Written on: 11/08/2014

I have just been told the same thing about my order! the canvas hasn't even been prepared yet I will lose part of my money due to a cancellation cost- and customer service is something that is certainly lacking there!

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