Main order was good, after-sales poor

Click here if this is your business
★★☆☆☆
2.3 / 5
33% of users recommend this
Click here if this is your business

GazzerUK's review of Orbit Print Ltd - www.orbitprint.com

★★★☆☆

“Main order was good, after-sales poor”

Written on: 20/03/2013 by GazzerUK (18 reviews written)

I ordered 10 large acrylic prints for work. The order process was very good. I uploaded the pictures, and got an email confirmation. Within a few days I got emails confirming delivery, and tracking information.

Products were delivered very well packed and in excellent condition.

The exemplary service was let down by the after-sales. One of the wall mounting bolts was faulty. I would have expected that after placing our first order for £500, and with the prospect of a great deal more business (I manage graphics for a global £2bn turnover FTSE100 company) that this would have been resolved without question. They are still quibbling however, and questioning, and I had to send the bolt back for 'inspection' before they will do anything.

Unfortunately I cannot now take the risk of adding this supplier to our preferred supplier list.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review