rubbish service very unhelpful

Click here if this is your business
★★☆☆☆
2.5 / 5
38% of users recommend this
Click here if this is your business

scratchyblackcat's review of Orbit Print Ltd - www.orbitprint.com

★☆☆☆☆

“rubbish service very unhelpful ”

Written on: 15/10/2012 by scratchyblackcat (1 review written)

I ordered a print 4 weeks ago based on the website which looked good. I found the site easy to use and the I received an email confirming that the print would be delivered within 2 3- 5 working days. That was 4 weeks ago. I have spent endless days expecting this to be delivered and still no arrival. I have emailed about 10 times now and called a few times and each time I get told the same thing - that I had mis adressed the package and I would have to pay extra to get it delivered. At one point the manager went on google streetview and even confirmed that he could see the address number written above the door. That was a week ago and still no package. So I gave another address and guess what - it didn't arrive although I was promised that it was on a 24 hour delivery. The staff are rude when you call up and unhelpful and their replies to the emails blame the delivery company and then don't do anything to offer to sort it out. I'm really annoyed with them and it has wrecked my planned gift. If you can wait then maybe the print will be good , but as of now I have no idea whether the print will be anything like what it is meant to be. I would avoid

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review