MyPicture.co.uk Reviews - www.my-picture.co.uk

Am Gleisdreieck 5, Cologne, 50823
★★★★★
4.7 / 5
228
93% of users recommend this
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★★★★☆

“Brilliant”

Written on: 11/03/2016 by Hernandezen49 (1 review written)

I initially sent in a photo and the canvas I received was over exposed. I contacted the company and explained I wasn't happy with the canvas and they told me to send another photo as the quality of the original photo was poor. They made arrangements so I'd receive a new canvas with a better quality picture foc. Fabulous customer service and brilliant picture. Would recommend this company and will use again. The only disappointment was that the poor quality canvas was produced in the first… Read Full Review

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★★★★★

“Truly superb results, acrylic/aluminium print is...”

Written on: 09/03/2016 by fireflyvh (1 review written)

Truly super quality. The acrylic & aluminium together, I would very highly recommend and do highly recommend to everyone who sees the image that we ordered all of whom are amazed by the quality. I am so very pleased that I did not read some of the reviews given for this company until after the print was received, when I went to praise the company with feedback and then saw the other reviews. The results that were achieved are breathtaking! Everyone who sees the picture created by my-picture is… Read Full Review

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★☆☆☆☆

“Totally disappointed”

Written on: 08/03/2016 by Criccieth55 (1 review written)

I ordered a snow scene taken from my house and also a sea view. The snow scene is dreadful. The colours are completely wrong, very, very dark. I had this photo put on canvas by another company and it is lovely, exactly like my photo, so I was disappointed to receive the same photo on canvas, but with dreadful colours. I had ordered this as a present but it will now be binned as it looks awful. The sea view was better, but still dark and not like the photo. I've no confidence to… Read Full Review

Pidgemiester's Response to Criccieth55's Review

Written on: 23/04/2016

I wish I'd read the reviews online first as I too had a canvas print delivered damaged but the packaging wasn't damaged so they knew it was rubbish when they sent it. How could they do that? They're refusing me a refund claiming they're bound by German law & don't have to refund me for delivering a damaged & extremly poor quality print, it was such an insult as it was of my late father & was to be at his funeral. They have not refunded me my money & are trying to BULLY me into removing my honest review from this site.
AVOID THIS COMPANY or just throw your hard earnt money down the nearest drain.
I had to get a canvas print done quickly as MyPicture.co.uk had sent the damaged rubbish canvas, I went to Asda & got a brilliant canvas done that was perfect.

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★★★★★

“TOTAL PERFECTION IN A CANVAS PRINT-TERRIFIC!!!!”

Written on: 17/02/2016 by AdrianLumpyHackett (1 review written)

Have recently bought 2 canvases from yourselves, really professional work-they both look beautiful. Ordered the 1st one of myself and my wife in Egypt on holidays, then ordered one of my new daughter-in-law and my wife in all of their finery...the latter canvas print arrived today,I opened the parcel and my wife cried in amazement at the canvas you had produced-it was a surprise for her-she was and is, so very delighted with your product. I have NO hesitation at all in recommending your web… Read Full Review

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★★★★★

“FANTASTIC CANVAS, EXCELLENT SERVICE. ”

Written on: 05/02/2016 by Queenofthehouse (1 review written)

I ordered my canvas Monday morning it has arrived just now ,what a fantastic service, the picture of my family pet is exceptional the size and quality is perfect cannot say thank you enough this is excellent service and a great product ,will recommend to family and friends. THANK YOU… Read Full Review

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★☆☆☆☆

“Canvas damaged unfit for purpose AVOID”

Written on: 03/02/2016 by Vogel229 (1 review written)

AVOID THIS COMPANY!!! My order arrived damaged, not only was it dark and of very poor quality (not at all like the preview) there was also a large slash in the canvas so it was unfit for purpose, the packaging was immaculate so they knew they'd sent out faulty goods and now they won't refund my money they claim to be under 'German law' even though they use a .CO.UK web address and are based in Birmingham which can't be legal in the UK, right!?!? They're based in Birmingham which isn't in… Read Full Review

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★★★★★

“Cosy photo cushion ”

Written on: 02/02/2016 by Hopkinscw381 (1 review written)

Great service , quick delivery , fantastic quality I'm very happy with my purchase . I did my order online it was very easy , the service team kept me up to date with tracking details,I will be recommending my picture.co.uk to all my friends and family… Read Full Review

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★★★★★

“Excellent Service”

Written on: 30/01/2016 by Jennysphotos (1 review written)

I was delighted with my canvas picture taken of a winter scene over a lake. It looks beautiful in our lounge and reminds us of a lovely winter break. A fantastic service all round and very simple to use (even for grandmas)! I particularly like the colours which are exactly as my photo captured. The picture arrived promptly and even the courier used an excellent tracking system. Will certainly use your services again. Thank you so much… Read Full Review

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★☆☆☆☆

“worst experience ever : (”

Written on: 16/01/2016 by caroliner1973 (1 review written)

uploaded a picture of my late mum for a canvas print, was totally shocked and upset when print was delivered to me, picture was just one big blur. I have emailed them two days ago to ask why such an obvious poor picture was posted out in first place and asking for return details so I can get a refund but surprise surprise no response whatsoever. judging by similar bad reviews on here and on Facebook it seems bad and unprofessional prints are a common occurrence with this company… Read Full Review

Deelea's Response to caroliner1973's Review

Written on: 26/01/2016

Yes, I can agree. I, too, would have appreciated it if they had advised me that the photo I submitted was too dark. Customer service is terrible and I wont be ordering from them again. Very, very disappointing as I ordered 3 canvasses from them. And, as with you, no response from them whatsoever to my email.
DONT USE THEM!!!

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Luckygemm41's reply to Deelea's Comment

Written on: 19/02/2016

same here my canvas that i received was just in the top right hand corner it did not fit the size of the canvas i think i should have been contacted before the canvas was sent out its useless tried to get a refund they didnt want to know

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Pidgemiester's Response to caroliner1973's Review

Written on: 23/04/2016

I wish I'd read the reviews online first as I too had a canvas print delivered damaged but the packaging wasn't damaged so they knew it was rubbish when they sent it. How could they do that? They're refusing me a refund claiming they're bound by German law & don't have to refund me for delivering a damaged & extremly poor quality print, it was such an insult as it was of my late father & was to be at his funeral. They have not refunded me my money & are trying to BULLY me into removing my honest review from this site.
AVOID THIS COMPANY or just throw your hard earnt money down the nearest drain.
I had to get a canvas print done quickly as MyPicture.co.uk had sent the damaged rubbish canvas, I went to Asda & got a brilliant canvas done that was perfect.

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★☆☆☆☆

“Shocking Experience”

Written on: 15/01/2016 by 55Abernathy (1 review written)

Canvas print received, with a defective and damaging mark on the focal point of the image! Customer services were a waste of time and I was told NOT to return the item?! Surely this is a duty that you are entitled to if you are not happy with your purchase?!?!… Read Full Review

Luckygemm41's Comment

Written on: 19/02/2016

yesyou would have thought that you could get a refund if you werent satisfied with the product my canvas came with the photo just in the top right hand corner of a large canvas i tried to get my money back the company didnt want to know

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★★★★★

“Special Canvas Prints”

Written on: 14/01/2016 by TopsyRudge (1 review written)

Having just lost our last pusscat through ill health, we were devastated. We missed him so much and the house felt empty, it still does. We researched companies who produce canvas prints and found My Picture Co UK. Their prices seemed too good to be true but we decided to take a chance and ordered some prints of our boy plus another puss we lost some years ago. The four prints have just been delivered within a few days, in itself such a quick service; they are amazing quality and representation… Read Full Review

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★★★★★

“Excellent Quality & Service”

Written on: 23/12/2015 by Jules0759 (1 review written)

My 4th Canvas Print just arrived.....:) Excellent Quality, Service and Delibery cannot fault company and would highly recommend and definitely will continue using this company Colour and black & white prints are of high quality… Read Full Review

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★☆☆☆☆

“Worst Quality Ever Seen ”

Written on: 22/12/2015 by willneverusemypicsagain (1 review written)

My Item arrived 4 weeks after I ordered it...too late for the Christmas present it was supposed to be. It looked like a 3yr old had put the canvas together. The picture was not centered so the heads of the people in the photo were over the top of the frame. The canvas was not stretched on the frame so it was all baggy and loose. The corners were so badly folded and stapled they were coming apart. The .co.uk company name is very misleading as they are actually in Germany....and you just try… Read Full Review

Pidgemiester's Response to willneverusemypicsagain's Review

Written on: 23/04/2016

I wish I'd read the reviews online first as I too had a canvas print delivered damaged but the packaging wasn't damaged so they knew it was rubbish when they sent it. How could they do that? They're refusing me a refund claiming they're bound by German law & don't have to refund me for delivering a damaged & extremly poor quality print, it was such an insult as it was of my late father & was to be at his funeral. They have not refunded me my money & are trying to BULLY me into removing my honest review from this site.
AVOID THIS COMPANY or just throw your hard earnt money down the nearest drain.
I had to get a canvas print done quickly as MyPicture.co.uk had sent the damaged rubbish canvas, I went to Asda & got a brilliant canvas done that was perfect.

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★★★★★

“Fantastic! Great quality, amazing price, super fast...”

Written on: 17/12/2015 by Supergran0 (1 review written)

I couldn't be happier with this company. I order prints on canvas and I'm thrilled to bits with them. The colours are bright and the images are sharp. The quality is super. But the biggest surprise was the delivery time. I placed my order late on Monday and they arrived on Wednesday! Two days!! And so close to Christmas; they must have the elves working all through the night :)I will definately be using mypicture.co.uk again and recommending them to all my friends and family… Read Full Review

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★★★★★

“Realy pleased”

Written on: 26/11/2015 by Ivorpugn (1 review written)

I was so impressed with the ist order I ordered another and realy impressed ordering was easy delivery fast and updated all way .poctyres are finished to a high class these are for xmas gifts my gran kids going love them highly recommend and would use again. Thanks for great gifts… Read Full Review

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★★★★★

“fab canvas prints!!”

Written on: 20/11/2015 by Alexander202 (1 review written)

After just receiving my canvas print I have to say a big thank you! The colours are Really vibrant. I'm really pleased with my purchase and will definitely be using them again… Read Full Review

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★☆☆☆☆

“Very dissapointed with this German company”

Written on: 21/10/2015

I sent in a passport size photo of late spouse & ordered 5 x 7"x7" canvas as gifts for family. The five canvas's arrived, to my horror each one just had a passport size photo on each 7" square canvas. I contacted this company to express my dissatisfaction but they were not concerned and refused to supply me with what was originally ordered. Previously I sent a 6"x4" photo & that was enlarged to a very big canvas so why did they not repeat the process with my follow-up order. I will never order… Read Full Review

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★★★★★

“love my pictures”

Written on: 28/09/2015 by donna1982 (1 review written)

Couldn't be any happier with my pictures, they're perfect and great quality, I have recommended you to my family and friends who will also be making orders.. Thank you … Read Full Review

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★☆☆☆☆

“appalling quality”

Written on: 12/05/2015 by Grayqw197 (1 review written)

ordered a canvas of my siamese cat who i lost last month The canvas quality compared with photo sent was very poor Not crisp or clear They said they would send another as a goid will gesture When i e mailed to say what was the delivery date they said they were not sending another one I found this upsetting Have other canvas from a company in Hull and they are beautiful Will never use this company again Reviews on other sites are also saying dont use My picture .co.uk should have looked before… Read Full Review

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★★★★★

“brilliant item, speedy postage”

Written on: 16/02/2015 by vuJohnson384 (1 review written)

Item came very well packaged, no dame at all Very high quality… Read Full Review

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