eGlobaL Digital Store Reviews - www.eglobaldigitalstore.co.uk

★★★★☆
3.8 / 5
72% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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eGlobaL Digital Store - www.eglobaldigitalstore.co.uk

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★★★★★

“5 Star”

Written on: 07/05/2013

Great customer service, via email. Still can't believe how my camera could be in China one day and in my hands the next. Well done Globaldigital, well done FEDEX. Camera is better than I ever imagined. Love it. Will certainly be coming back for more stuff.... all I gotta do is start saving for a tekephoto lens!!! 5 star service from a 5 star company. ♥♥♥♥♥ … Read Full Review

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★★★★☆

“Prompt delivery”

Written on: 07/05/2013 by Mainak (1 review written)

The goods were received within 2 days of order and it was handed over at my home in a very well packed condition… Read Full Review

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★★★★★

“Great Value”

Written on: 07/05/2013 by kibbsnk (1 review written)

Great value and quick delivery , well packaged and secure… Read Full Review

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★★★★★

“Prompt, great value, accuracy”

Written on: 07/05/2013 by Jimmy3 (1 review written)

The item was received from sale to receipt in 3 days. The price quote was exceptionally good and the description of the item was accurate. A good company to deal with… Read Full Review

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★★★★★

“what a service”

Written on: 07/05/2013 by 19minky64 (1 review written)

Ordered late Thursday night BST. Received email next day saying item being dispatched and complete with tracking order number for me to follow progress. Bear in mind it's UK bank holiday w/e just gone I was stunned to check on progress Monday am to find it had arrived and left Paris and was now in the UK with a projected arrival time of mid day Tuesday. Not bad considering it was only coming from Hong Kong. Gobsmacked when it turned up on doorstep at 0900 this morning (Tuesday). What's more… Read Full Review

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★★★★★

“Great service and speedy too”

Written on: 06/05/2013

Was most impressed with the price of my Fuji 10X camera, much cheaper than anywhere else. It came really quickly and everything was as stated, no parts missing. No problems with payment and managed afterwards to buy the maintenance insurance. Good deal!… Read Full Review

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★★★★☆

“Great Value”

Written on: 06/05/2013 by kencarter1 (1 review written)

Very efficient,will definitely use again,very good value. I was a little bit sceptical about my perception that this was a global company with the possibility of things going wrong.I clearly didn't need to worry. I would recommend this service to all my friends.I have already had fantastic pleasure from my new lense which exceeded its promise… Read Full Review

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★★★★★

“Amazed”

Written on: 06/05/2013 by realrobtaylor (1 review written)

Living in the UK, I've always preferred to order electronics from here, rather than Hong Kong, despite the apparent savings to be had. So it was with some trepidation that I ordered a Canon 60D and a 50mm f/1.8 II lens from eGlobal. I needn't have worried. A seamless PayPal transaction and within 24 hours my goods were shipped via Fedex's fully trackable service. They reached the UK where they then, unfortunately, sat in customs for three days, waiting for clearance. But that's no fault of… Read Full Review

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★★★★★

“Nikon 55-300 VR Lense, at a fantastic price.”

Written on: 06/05/2013

First class service, could not expact any better, tracked and informed of delivery every step of the way, and goods exactly as described, ask a question and you get your answer almost instantly, great customer service… Read Full Review

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★★★★★

“excellent service”

Written on: 05/05/2013

I ordered a Cannon sx50hs Monday afternoon it was here 8.00am Friday morning from Hong Kong. Paid what it said at checkout, no extra taxes or import duties. Did have a little trouble getting to stage 3 the payment page but help and support was really good. Turned out it was something to do with the IE browser. The person from support rang me and stayed on the line while I put the info in again on a different browser and everything thing was fine. And the camera, I am really impressed for the… Read Full Review

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★★★★★

“Great deal.”

Written on: 05/05/2013

Very pleased with the process from end to end. Everything happened wen they said it would. The FedEx notifications were very welcome and we could track our delivery at every stage. Would recommend using eGlobal to anyone… Read Full Review

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★★★★★

“I recently purchased a Canon EF 75-300mm f4-5.6 III...”

Written on: 05/05/2013

I recently purchased a Canon EF 75-300mm f4-5.6 III USM Lense and I must say that I was pleasantly surprised at the price that it was available for at eGlobal. On top of that I was well pleased to receive it within 4 days of ordering. Great result many thanks… Read Full Review

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★★★★★

“ Nikon p520 ”

Written on: 05/05/2013

Ordered Nikon p520 on the 30th arrived on the 2nd can't get any quicker than that ,great service… Read Full Review

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★★★★★

“Fast shipping, great prices & fast helpdesk. A+!”

Written on: 04/05/2013

Fast shipping, great prices & fast helpdesk. A+!… Read Full Review

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★★★★★

“Great service overall”manythanks”

Written on: 04/05/2013

very good price and service… Read Full Review

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★★★★★

“Nikon D5200 buy review”

Written on: 03/05/2013 by Rallewe (1 review written)

Great service, called before I placed my order to check on items young lady explained how they worked to my satisfaction. Did order that night Friday Camera and 55-300 lens both arrived by 10:30 Monday morning, Can’t fault it the D5200 works well fast and quality brill, tested with my old lens (manual F) and works well with a bit of fiddling (mirror lens as well) as the camera is so fast a little bit of time to get thing right is worth it. Can’t beat the camera or the price and faster than… Read Full Review

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★★★★★

“Excellent Customer Service”

Written on: 03/05/2013 by RichardKendall (1 review written)

Excellent Customer Service. I have just purchased a Canon G1X camera and to go with it a Speedlite 270EX II. Unfortunately only one was in stock the Camera but I had to wait for the Speedlite 270EX II to be re-stocked by eGlobal. EGlobal was brilliant by keeping me informed at every stage. They split the order at my request, the camera came first then the Speedlite a fortnight later. Both Items were well packed and arrived safety. These purchases are my first, and won’t be the last. Lowest… Read Full Review

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★★★★★

“Canon EF-S 55-250mm f4-5.6 IS II Lenses”

Written on: 03/05/2013

I can only thank and praise the service i received from eGlobal,i ordered the lens on the Tuesday and it was delivered lunch time Thursday,very impressive considering it was sent from Hong Kong. Communications from eGlobal were excellent with tracking information given during the whole procedure. The lens is everything i expected it to be and the best price i could find online. There were no hidden charges either eg duty or tax. I would have no hesitation in using eGlobal again One very happy… Read Full Review

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★☆☆☆☆

“Never get reply for my email. They keep delaying my...”

Written on: 03/05/2013 by jodyduong (1 review written)

Never get reply for my email. They keep delaying my order. It has been more than a week but they haven't dispatched my item yet. So disappointed… Read Full Review

Eglobaldigitalstore's Response to jodyduong's Review

Written on: 03/05/2013

Dear Customer,

We sincerely apologize for the delay on your order. Could you kindly provide us with your order number, so that we could give you an update of your order. Once again, we are sorry for any inconvenience caused regrading the delay. Please kindly accept our apology.

Best Regards,
eGlobaL Digital Store

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Jodyduong's Response to jodyduong's Review

Written on: 04/05/2013

Can you please dispatch my Canon 60d kit immediately with the fastest service as I am leaving the UK on Friday 10 May and issue the refund for my lense so that I can buy it in time before I leave. If you can't make sure that my order and refund will arrive before that date, issue me the full refund immediately. It has been 10days since I ordered! I can't wait anymore, my patience is over! Thanks

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Eglobaldigitalstore's reply to Jodyduong's Comment

Written on: 06/05/2013

Dear Van,

We are sorry for a late response as our customer service is closed during weekends. As you case is on PayPayl platform now, we could only make that arrangement - dispatch the Canon 60D kit and issue a refund for the 75-300 lense, after you close the case on PayPal first. If you wish to proceed in this way, please kindly close the dispute on PayPal and we shall then dispatch your order on next day and arrange a refund on your lens.

Once again, we sincerely apologize for any inconvenience caused regrading this matter. Thank you for your kind understanding and patience.

Best Regards,
eGlobaL Digital Store

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Jodyduong's reply to Eglobaldigitalstore's Comment

Written on: 06/05/2013

Sorry but I can't close the dispute until I receive my itms and refund. The reason is that this is the first time I order at the website but I am disappointed with your service. If I close the case, I can't reopen it. And what will happen if the case is closed and I don't still receive my items and refund? Sorry but you lose my trust. If you find it difficult to dispatch my item while I haven't close the dispute, just give me the full refund of my order! Thanks

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Jodyduong's reply to Jodyduong's Comment

Written on: 06/05/2013

I don't want to put myself at risk anymore. Please issue me a full refund for my order! I don't want either the 60d kit or 75 300 lense anymore. I won't close the Paypal dispute untill I receive my full refund. Thanks

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Jodyduong's reply to Jodyduong's Comment

Written on: 06/05/2013

Can you please give me the full refund of my order immediately please. I don't want anything from you anymore. I won't close the dispute until I received my full refund! Thanks

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Eglobaldigitalstore's reply to Jodyduong's Comment

Written on: 06/05/2013

Dear Van,

We are sorry for this frustration and such an unpleasant experience with us. Please kindly accept our sincere apology and we would keep striving our best to assure products being in stock at our warehouse. Your request has been passed to relevant department and they shall respond to your Paypal case by providing a full refund on your order. Your order shall be processed with a refund at the soonest. Once again, we sincerely apologize on this matter.

Best Regards,
eGlobaL Digital Store

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Jodyduong's Response to jodyduong's Review

Written on: 03/05/2013

This is my order number10002666
Why do you guys keep asking me stupid questions like confirmation for email address then confirmation to continue the order. When I reply your question, you never reply me. It has been 8 days but you haven't dispatched my oders. I can't trusg you guys anymore. My £600 has gone but I get back nothing. I escalated the case to Paypal. Don't wanna wait years for your reply. What an unreliable website and how stupid I am to keep hoping you to dispatch my order!

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Eglobaldigitalstore's reply to Jodyduong's Comment

Written on: 03/05/2013

Dear Van,

We sincerely apologize for the inconvenience caused and the delay. You order has been delayed at the first place is that we run out of stock on Canon 75-300mm III. We understand your frustration and our relevant department shall have been respond to your case through PayPal platform.

However, please be assured that we have Canon 60D Kit in stock. We could provide a partial ship on your order with Canon 60D Kit first or we could ship the Canon 60D Kit by cancelling the lens and provide you with a refund.

We understand your frustration with us and we would respect that you would want a full refund. Please kindly respond on how you would like to proceed with your order, so our relevant department could further follow up on your order issue.

Once again, we apologize for such shopping experience with us and please accept our sincere apology.

Best Regards,
eGlobaL Digital Store

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Jodyduong's reply to Eglobaldigitalstore's Comment

Written on: 03/05/2013

Thank you for your reply. Can you dispatch my camera kit and issue a refund for the 75-300 lense. Thanks

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★★★★★

“Nikon AF-S DX NIKKOR 55-300mm f/4.5-5.6G ED VR ”

Written on: 03/05/2013

Great service. Delivered on time, well packed. Good price. Very pleased with the lens… Read Full Review

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