Was expecting .co.uk with a union flag in their logo to be a UK company. When invoice arrived it was clear they are in Hong Kong, which concerned me. When I then proceeded to read reviews I was alarmed to see how many negative feedback had been received. Thankfully paid via paypal and was able to request an refund before item had shipped. Took 5 days to be returned. Had I paid via cc it would have caused me substantial worry. Regardless of the outcome. Bought the item on black Friday and so of course I now have to pay full price for a similar item, not in a black Friday sale... from a UK source (which I had presumed I did anyway).

Negatives: Bought a Sony phone 10 months ago, item did not work and I sent it back after a couple of weeks. Still no replacement issued by Eglobal despite at least 30 emails saying it is being dealt with. Do not use this supplier "EVER", money and time chasing wasted. Positives: None whatsoever

Brought a watch, without knowing about the poor review about eGlobal. If I knew I probably would'nt went for it. However placing the order was easy, had a confirmation from them by email a day later, which tells you about the parcel being despatched. The package arrived with 7 working days - which was fantastic! No complaint...Maybe I am the lucky one

I bought a Canon compact camera from eglobal, which I have to say arrived in the advertised time slot. However, the charger was made for the US market and thus requires a three-pin US to UK adaptor. It is eglobal's policy to send the necessary adaptor in a separate package to the camera. Sadly, in my case they by mistake sent a Mains Power Lead. Trying to get them to acknowledge and correct this error has proved fruitless - they are now ignoring my emails. If all goes well you are lucky; however if there is a problem, I wish you luck!

Ordered a Garmin Forerunner that arrived in under a week to the UK. Highly recommended company. Don't believe all the negative feedback. Well packaged and excellent communication from the company throughout. £50 cheaper than the UK! What else do i need to say

I ordered on 11/11/2016. I used before with no problems. I have heard nothing this time regarding delivery. No response to enquiries regarding delivery. No response to cancellation request. Terrible! A complete nightmare.

Having bought a smart watch from EGlobal Central because it was slightly cheaper than elsewhere, I was not put off by the week it took to reach me. However when the straps on the watch broke about a month later (a known fault in older versions of the product), EGlobal refused to replace the straps. I found it particularly poor that they denied the request immediately without even looking into the matter or accepting return of the item to assess it. Instead they took a long time to respond to any communication and each time rejected the claim and said it was my problem. Moral of the story is that they may be cheap but you've got to hope that nothing happens to your product as it is more than likely that they will not honour the warranty

Ordered on the 11th of Feb Received on the 16th of Feb ..Ordered through Ebay very pleased with the Service and the Price EXCELLENT A1+++++++

I ordered some headphones, in Nov. which were supposed to be in stock and on 1-2 days delivery. These were for my grandsons xmas present. 7 wks later still hadn't received them. So decided to cancel and get a refund. Inspite of several emails I got no response from eglobal and no refund. I had to get Paypal to sort it out. On researching this company, they have no phone number to contact and it looks like they are based in China, not the UK as their Website leads you to believe. Do not be tempted by their cheaper prices, pay a bit more and deal with a reputable company.

Ordered headphones as they were showing stock on 1-2wks delivery. 8wks later still not received. Difficult to contact and don't respond in a professional manner.  Keep stringing me along saying goods stuck in customs etc. Only thing stuck is my refund, which they don't want to return. Put them in dispute with PayPal. Not worth the 1 star I have had to give them.

I wasn't sure what to expect but I have to say I was pleasantly surprised. The phone has been delivered within few days. When I have received it, I was happy to confirm everything has been exactly as stated. I am really pleased with my purchase and in fact I went on to purchase my second phone from eGlobal. My only negative would be those pop ups on the website, they don't exactly inspire confidence and somehow I find they lower my confidence in the website. Many thanks!

Purchased an Nexus 5x 12 December money was taken a couple of days later. Never received product, tried contacting was unable to use online chat( it doesn't work) no email address, you are issued a ticket for them to contact you. Told product has been shipped using DPD but they never received anything. They aren't even in the UK its bloody China. I was lucky I paid on my visa card,so I rang the credit card company and got my money back. Please beware all is not what it seems.

I ordered an Macbook Air laptop from this company late December thinking I was getting a good deal. Was advised that I would have my goods no later than the 4th December 2015. 4th December came and no delivery, so I contacted the carrier to be told that they needed an email confirming what the goods were. Sent the email and followed up with a call only to be told that the seller had stated on the paperwork that the goods had been declared as a Camera costing £13 and not a laptop at £650, as to avoid paying import duty and that I would have to pay the duty for the goods to be released. Contacted the seller to advise of this and they simply told me to pay the duty costs, send them the receipt and they would then refund me. Why couldn't they pay it direct Luckily I paid for this item via Paypal and I have had to submit a claim I have finally got my money back today after 3 weeks of chasing. I am passing all these details on to trading standards and customs and excise as this company should not be allowed to get away with what is considered to be a fraudulent act by under declaring the cost of items and also declaring the wrong goods. Any feedback left for this company must be false as I cannot see how anyone can experience good service from this Company

I ordered an £224 camera from eGlobal UK - and it arrived severley damaged. The likelihood is this happened in transit, but my experience of trying to claim a refund has been horrendous. eGlobal have been of appauling. I must have sent them over 50 emails to which they responded to only a handful. In order to claim a refund they had to contact the courier and request this on my behalf. For some reason they would't do this. Eventually after 2 weeks of chasing them they got round to doing this, but kept the money and didn't tell me! I only found out by calling DHL in China! So I had to raise a dispute through PayPal - and this finally caught their attention. For some unbeknown reason they made me return the damaged item to them and as they're based in China this cost £20! They were only going to refund me $25 for a camera I'd paid £224 for, but when I upgraded dispute to a paypal claim they offered me a full refund. It has taken a total of 6 weeks to get my money back and countless emails. I am still £20 out of pocket due to postage costs, but I am going to write that off. Be very wary when dealing with these people. I certainly won't ever do so again. Also, despite their best efforts to look like a UK company they are in fact based in China and have no customer services contact numbers.

Bought a sigma lens of them, from ordering to receiveing,with detailed tracking took 4 days from hk!!!! Was expecting about 10days well packed and totaling saving of £130!!! Highly recommended!

Obviously I can only speak from my experience. Communication was first rate from confirming order to detailing delivery including carrier. I bought a Canon lens - 24-105 L (white box). Packaging was superb, everything exactly as described, delivery within a few days, saving several hundred pounds, no manual, you can download from internet, I think they said on the site. Perfect, very happy.

Like many others I bought a mobile phone thinking it would be a UK one, their website clearly says UK everywhere, including the email address they use for correspondence. I was lucky enough not to be charged import duties or any other tax, delivery was quick but the mobile phone is the Asian version. I am lucky that my provider (3) uses frequencies which are compatible but it would not work with other UK providers. Also I understand there is an issue with warranty and I could not register the device with Sony UK.

Item ordered 18/12/14, dispatched from Hong Kong the next day, tracked through Saudi Arabia, Germany and Stansted. Delivered by UPS at 15.00 on the 22/12/14

Do not be fooled by this company. I purchased a Samsung Galaxy Tab 10.5. I mistakenly ordered from them thinking it was a website I had used before so did not make my usual checks. I tried to cancel the transaction within minutes of my online purchase but could not open the link. The device arrived within days from China. The invoice was for Camera Parts £11 no serial number of the device. This is how they fraudulently avoid Duty & Vat. I also had no written Warranty nor Terms and Conditions. This means that at any time they can change these terms. Within a week I could see the device had a fault. I contacted Samsung UK who went into it remotely and found a fault in the software. I told them it came from China but they assured me it still came under there warranty. The Tablet was returned to Samsung UK for repair but was returned in a few days untouched. It seems that no registered Samsung engineer is allowed to repair it because it comes from outside the EU nor can I ever have it repaired in the UK even if it is out of Warranty. Also the system is different as those in UK. This is not mentioned in there terms and conditions. I have been in touch with eglobal on numerous occasions to ask for a full refund. They will not do this so I submitted a RMA ticket. They insist I return it to them at my expense and promise me a refund if the fault comes under there warranty. You can see from other reviews that this will not happen. For this reason the matter has been taken up by my credit card company under Section 75 of the consumer credit act. I have also sought advice from Consumer help line who have told me that because there was no written terms and conditions nor contract in the package there terms and conditions are invalid they are also restricting the rights of consumers. Hopefully this will all be resolved in my favour. No way will I return it to them, I may never get it back. So please do not be temped to buy from company. I wish I had never gone into there website.