eGlobaL Digital Store Reviews - www.eglobaldigitalstore.co.uk

★★★★☆
3.8 / 5
72% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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eGlobaL Digital Store - www.eglobaldigitalstore.co.uk

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Latest Reviews

★☆☆☆☆

“Do not buy from eGlobal uk”

Written on: 04/11/2014 by barannie (2 reviews written)

Do not be fooled by this company. I purchased a Samsung Galaxy Tab 10.5. I mistakenly ordered from them thinking it was a website I had used before so did not make my usual checks. I tried to cancel the transaction within minutes of my online purchase but could not open the link. The device arrived within days from China. The invoice was for Camera Parts £11 no serial number of the device. This is how they fraudulently avoid Duty & Vat. I also had no written Warranty nor Terms and… Read Full Review

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★☆☆☆☆

“Do not buy from eGlobal uk”

Written on: 04/11/2014 by barannie (2 reviews written)

Do not be fooled by this company. I purchased a Samsung Galaxy Tab 10.5. I mistakenly ordered from them thinking it was a website I had used before so did not make my usual checks. I tried to cancel the transaction within minutes of my online purchase but could not open the link. The device arrived within days from China. The invoice was for Camera Parts £11 no serial number of the device. This is how they fraudulently avoid Duty & Vat. I also had no written Warranty nor Terms and… Read Full Review

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★★★★★

“delivered product as promised”

Written on: 06/09/2014 by Paxtonw1967 (1 review written)

I ordered a Samsung Galaxy TabS. It was considerably cheaper than other sites, and whilst I had concerns about 'global procurement and delivery' I should not have been. It arrived within 3 days, and worked a treat. Overall great value and service and I will use them again… Read Full Review

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★★★★★

“Superb Service !!!”

Written on: 30/08/2014 by dwJackson303 (1 review written)

Ordered a Fuji X20, got it within 4 business days (had to wait 1 more day because DHL missed my VAT payment receipt). The camera cost me total £282.00(camera £237 + Vat £55), which is minimum £50 lower then any camera websites/stores in UK. Great deal, superb communication and delivery time. Really satisfied and looking forward to order more !!… Read Full Review

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★★★★☆

“Does what it says on the tin!”

Written on: 12/08/2014 by Kenyon183 (1 review written)

I ordered an iPad Air. It arrived within 4 business days. Yes, I had to pay import (VAT) duty on it but that was made perfectly clear before I bought it. Sadly, few people seem to read the detail and only focus on the headline and then are surprised when they are asked to pay import duties. The product was still £40 less than in the UK… Read Full Review

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★☆☆☆☆

“Incompetent”

Written on: 12/08/2014 by YosefCollins18 (1 review written)

Ordered a product hat was showing in stock. Three weeks later I'm still chasing them for a delivery! I have to correspond as they haven't bothered. Would not use again, plenty of other places on the internet to buy the same products… Read Full Review

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★☆☆☆☆

“Hidden import charges from a .co.uk website!!!”

Written on: 16/07/2014 by Matt_Statter (1 review written)

DON'T BUY FROM THIS COMPANY!!! They sell themselves as a .co.uk company but they will hit you with massive hidden importation and duty fees, also DHL add a bit on top for themselves as an admin fee - they must both be in this big scam together. When I explained my unhappiness with these added charges they referred me to a couple of points that they had written on their T&C's. Here's my point, when I buy from someone like Amazon.co.uk I don't feel the need to go looking for any information on… Read Full Review

Barannie's Response to Matt_Statter's Review

Written on: 07/11/2014

Totally agree with comment on reviews. My review has been deleted with others and is under investigation. They require proof of purchase which I have sent them. These are the bad reviews and they will be eventually be archived. I suspect Fraudulent company deceiving the public by archiving bad reviews. This company has been reported to the Chinese authorities

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★★★★★

“Two purchases so far more to come from me”

Written on: 10/07/2014 by Daleyap170 (1 review written)

Firstly bought the Samsung S3 7" tab lite as a test purchase to see what the service was like. Ordered on the Friday and 6 days later the courier was making a delivery. Very happy. So I then ordered the Canon 70D with a 18-55 IS STM lens on the following Friday and 9 days later or 6 working days, which was actually 5 working days in HongKong, my new camera arrived. Saved over 400 Euro compared to Irish prices. Questioned the need for id to be produced initially, but blanked out account… Read Full Review

Dishonestjohn's Comment

Written on: 11/07/2014

I note that you mention Ireland - it will not be so good once your Customs cotton on to the crime that this company is perpetrating. In the UK all their shipments are under scrutiny due to undervaluing and missdescription.

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★☆☆☆☆

“Rubbish timeline rubush comms”

Written on: 03/07/2014 by Romeo233 (1 review written)

Ordered 2 phones, one never sent as they where out of stock (OOS), only took 4 emails to find out. Selected a different phone as requested also OOS, i had to threaten court action to get a refund, then found out they shipp from china and i had to pay import tax, bloody rip off… Read Full Review

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★★★★★

“Bought d5200, everything was perfect”

Written on: 27/06/2014 by bnDavidson37 (1 review written)

No complaints here, I bought the nikon d5200 and it all arrived fine and has been working great for well over a year now. Certainly worth buying from this retailer considering the price in comparison to other online retailers. would definitely use again!… Read Full Review

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★☆☆☆☆

“Hidden Charges and false promises”

Written on: 17/06/2014 by ReganWelch (1 review written)

This is the worst online store I have ever used. I was not made aware that I would have to pay customs charges as the product was coming from China. This amounted to £59. I emailed EGlobal about this and they said they would pay these charges. I forwarded them on the customs letter from DHL. I then recieved anther letter from debt collectors acting on DHL's behalf who said the charge was £100 which I had to pay before it escaled. EGlobal have stopped replying to my emails. DO NOT USE THIS… Read Full Review

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★☆☆☆☆

“Hidden costs, rip off.”

Written on: 16/06/2014 by bingoben (1 review written)

As many other customers have found, this company looks like a uk company, but is actually in Hong Kong. Their prices look good, but before your item is delivered you will have to pay import taxes, which are buried in their terms and conditions. In my case this added £56 to the price. I believe they are acting within the law, but are sneaky little.......(insert your own expletive). Avoid this company… Read Full Review

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★☆☆☆☆

“THEY RIPPED ME OFF”

Written on: 12/06/2014 by Alina1978 (1 review written)

BOUGHT A SAMSUNG TABLET IN DECEMBER 2013. THEY SENT A DEFECTIVE TABLET.(MOTHERBOARD DEFECT) WE SENT IT BACK. THEY CONFIRMED IT WAS A MOTHERBOARD DEFECT(FACTORY DEFECT) THEY DID NOT OFFER TO REPLACE IT! THEY SAID THEY WOULD REPAIR IT THEMSELVES (NOT SAMSUNG) THEY SAID THEY HAD RETURNED IT. THEN THEY SAID THEY HAD NOT. IT TOOK THEM FOUR MONTHS TO RETURN IT. IT WAS DEAD ON ARRIVAL. THEY HAVE DECEIVED US AND LIED TO US. NOW THEY WANT ME TO PAY FOR INSPECTION AND RETURN. I AM ABSOLUTELY AT MY WITS… Read Full Review

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★☆☆☆☆

“Beware hidden charges - not UK based despite the .co.uk ”

Written on: 08/06/2014

Beware - Not UK based despite the .co.uk web address. You will get hit for 20% VAT, plus £10 admin fee from the courier, plus any applicable import duty AND if anything goes wrong, you'll have to pay for carriage back to Hong Kong for the item to be fixed, as there is no UK guarantee. All of this is in the terms and conditions, but buried deep in the small print… Read Full Review

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★☆☆☆☆

“TERRIBLE”

Written on: 04/06/2014 by CasonShields213 (1 review written)

Avoid like the plauge. These guys have tons of hidden charges, i've been charged over 100 pounds for them sending me a camera and then requesting 120 pounds extra, i've not paid the extra 120 for import and i've still ended up over 100 pounds out of pocket. This must be how they make their money, scamming people. I'd NEVER use this company again and i'd NEVER recommend to anyone, even my worst enemy. STAY AWAY - IT'S NOT WORTH IT!!!!!!!!!!!!!!!!!… Read Full Review

Barannie's Comment

Written on: 18/11/2014

You poor thing. I am having awful problems with this company for a month now. Cant get my money back. See my review, a above. Put one on Trust Pilot as yet they have not published it keep asking me to take out part of it .I hope yours is resolved now.

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★☆☆☆☆

“Danger”

Written on: 30/05/2014 by Fraser204 (1 review written)

My camera arrived in UK but FedEx called to say customs were suspicious of declared value of £79 although I had paid £300. I declined to pay extra so sent it back but they refused to refund carriage charge but I eventually got it back from my credit card issuer although it took 3 months. Of course it could have been a genuine mistake and I might have got the duty back but I later found others had a similar experience. A risky choice… Read Full Review

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★☆☆☆☆

“terrible services and hidden taxes!”

Written on: 29/05/2014 by ytWeaver1988 (1 review written)

Be aware of hidden taxes they do not inform us about and their delivery company they use is poor as well. I would not recommend it to anyone and if I knew I will have to deal with them like I deal now I would NEVER buy anything from them. They items are cheap because they use the cheapest and worst delivery services and hide taxes you have to pay before you get your item… Read Full Review

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★☆☆☆☆

“Price you see is not what you pay”

Written on: 28/05/2014

Bought a nexus 7 2nd generation 16GB for aTOTAL of £141.99 clearly displayed by eGlobal site. However on delivery we were asked to pay £137 Custom on top which was a shock as it was not clear from their site . In fact bought the same from a uk site for much cheaper and better service. When we rejected the item eGlobal are refusing to refund our money without making whatever deductions they think satisfactory to them. Do not be fooled by their slightly reduced price because you will probably… Read Full Review

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★☆☆☆☆

“Be warned!”

Written on: 26/05/2014 by hollandje (1 review written)

Warning! Product and service all fine, but realise that products are shipped from overseas (ie Hong Kong) and hence a few months after you have received your product you will receive another hefty VAT and duty levy invoice. When I contacted them about this and told them that after this eGlobal becomes one of the most expensive online stores, I just got the message that this is part of their business model and was mentioned in their terms. Be warned… Read Full Review

Manulad's Response to hollandje's Review

Written on: 26/05/2014

So sorry you have had a similar experience to mine. I have contacted my credit card company to voice my concerns that they do not ban this type of company. If everyone did this I feel sure they would stop paying them and in that way the company would alter its ways. I am waiting for a reply from one of the managers. I should have used Amazon..now they do the job right. Hope you contact your credit card company to have a go at them. Cheers Ian Andrew

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★☆☆☆☆

“rip off company”

Written on: 24/05/2014 by manulad (4 reviews written)

I became involved with these robbers about 2 weeks ago. DO NOT DEAL WITH THEM. There is no mention of an extra charge when you hit the buy button then a couple of days later an automatic phone call from DHL wanting £36 before they will del. Up to now I cannot get out of the deal. I have complained to my credit card company and hope they withhold payment of £136 (the price I THOUGHT I was paying I have also contacted DHL suggesting that they should not deal with these robbers. They had heard… Read Full Review

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