Worst company ever -DO NOT BUY FROM THEM

This is the worst company ever. Firstly, I was told subscribe to their newsletter to get £10 off. I did but after the fact, I was told the £10 is for offers over £500. I informed them via a live chat icon on the website and they refused to honour it.

I tried to buy the camera but had so many issues paying with Paypal. It did not allow me to. I was advised to refresh and clear my cache and even change browser. None worked but i was desperate so I paid w=through their checkout using my debit card.

2 days later, I got an email informing me my item are being delivered by DHL with a ref. Later same day, I got a text from DHL informing me that I needed to pay £37 duty/VAT. I then went to make a complaint via their online form. There I found vast number of unhappy customers complaining about this import duty/VAT. Some are also complaining that the items are not even genuine as they have compared their serial number against those of the manufactures. With all these complaints, it now makes sense why Paypal payment was not working even though the symbol is still there. Paypal must have just discontinued their association as many tried to get resolution to the duty/vat costs via Paypal.

In the end with the duty, I could have just purchased it via a reputable retailer like Amazon as it works out the same. I have not yet received my item. I will have to pay this cost first, then deal with issues about whether or not the item is even genuine. To make matters worse, they insist on charging £15 return cost and £50 reposting costs just to return the item. A way to discourage consumers from returning goods and getting refunds. Cooling off period should allow you to return items without such severe penalties. I think only return cost shold be applied.