Poor customer service & no photobook received yet

Truprint - www.truprint.co.uk
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Brent253's review of Truprint - www.truprint.co.uk

“Poor customer service and no photobook received yet”

★☆☆☆☆

written by Brent253 on 17/12/2016

I bough a wowcher for a 100 page photo book from the trueprint. I have emailed them numerous times. To start with one is given very limited information on how to customise the photobook. If you do not reach 100 pages when creating the book the wowcher is not considered and discount is not applied to your purchase. You have to email them, and then you are informed that you have to have 100 pages only. When you go back to create 100 pages and purchase the book the wowcher does not work again because in your 100 pages the cover pages are not counted for so you are in wrong again because true print does not consider these into 100 pages. Once you get your head around creating the photobook your wowcher has expired and the trueprint does not take any responsibility but puts this onto you and the wowcher company. So your money is taken but at ten end you have no photobook and are left with frustrations. I would never again buy a Wowcher with the trueprint. After numerous emails to them they took no responsibility over this matter.

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