Written on: 04/08/2013
I decided to order about 150 photos from Truprint, having avoided some of the cheaper sites to avoid poor quality prints. However, when my photos arrived, about ten of them were completely ruined by large grey areas blocking out the picture. A couple were almost completely blanked out with grey areas. I even ordered duplicates of some photos, with one copy turning out fine and the other being "greyed out" - therefore I know that the fault lies with Truprint, not my photo files.
I emailed Truprint to complain and requested reprints or a refund. I got an automated reply saying they would contact me within one day and I have yet to hear from them a few days later. I would therefore not recommend the service to anyone. Boots Photo and Photobox, in my experience, are much better and I have never encountered this problem with any other site. Avoid Truprint!!!
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