SLRHut Reviews - www.slrhut.co.uk

★★★☆☆
3.3 / 5
91
62% of users recommend this
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Latest Reviews

★☆☆☆☆

“BEWARE !! ”

Written on: 26/08/2017 by AbramGrantham (1 review written)

I bought a drone , supposedly new which was used. It had a rotten sandwich in the packet. They refused to speak to me on the phone, never reply to emails, and are not in the UK, I went there and t is a grubby mailbox shop. I sent it back and they refused the delivery. They basically took £725.00 off me and I have no chance of getting it back. BE WARNED !!… Read Full Review

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★☆☆☆☆

“Great price, good delivery, awful after-sales service”

Written on: 28/06/2017 by wdCrabtree1978 (1 review written)

Bought a lens at a great price. Ordered on Monday, delivered by Friday; there was even a £10 bonus discount for ordering over the UK Bank Holiday and that's where the poor customer service appeared. The payment, through Paypal, didn't subtract the £10 offer, so I contacted SLR Hut immediately and they offered me a credit on a future purchase. I politely declined and asked for a refund, to which they agreed - seemingly perfect after-sales service I thought. However, when I hadn't had the… Read Full Review

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★☆☆☆☆

“Oh God Never!!!”

Written on: 25/06/2017 by SLRhutsucks (1 review written)

Purchased an item from these fools. Arrived with parts missing and then refused to refund. Ended up purchasing the missing parts myself after they simply stopped responding to me. Like the avalanche of other reviews on here I can only warn DO NOT TOUCH SLR HUT!!… Read Full Review

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★☆☆☆☆

“Absolutely terrible service”

Written on: 22/06/2017

Absolutely terrible service. I ordered a Sigma 85mm Art lens on the 19th of April and didn't receive it until the 20th of May, even after contacting SLR Hut on multiple occasions. I was told that it would be sent out with expedited shipping on the 26th of April, only to be told on the 4th of May that the item had actually been out of stock the whole time. I also had to wait over a month for a tiny £10 refund, due to the fact that their voucher codes have to be entered in the comments section… Read Full Review

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★☆☆☆☆

“Worst company EVER!”

Written on: 20/05/2017 by AquariumGuy (2 reviews written)

I made a purchase with this company and a few hours later found a better price elsewhere, so I contacted them to cancel the order. Boy was that the biggest deal to this so called "British" company. Firstly they shipped the order and sent an e-mail informing me of this, one hour later they sent me another e-mail saying they had shipped the order and I would need to contact the courier company (DHL) to say I did not want the package. I was going away for the May Bank holiday weekend so informed… Read Full Review

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★☆☆☆☆

“NO NO NO NO NO!!!!!”

Written on: 09/05/2017 by davedoe (1 review written)

Published 28 hours ago NO NO NO NO NO!!!!!!! NO NO NO NO NO!!!!!!!! DO NOT USE THIS COMPANY!!!! They are the most incompetent Company i have ever had the hassle to deal with, their Customer service assistants are full of rubbish!   All three of them are very polite on the phone and promise you the world but as soon as you are off the phone..... Thats it, nothing, nothing happens, they do absolutely none of what they promised you. they will give their email addresses for you to contact… Read Full Review

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★☆☆☆☆

“SLR Hut”

Written on: 16/02/2017 by RobertWerd (1 review written)

Two experiences with SLR Hut, first I ordered a camera, they took payment then called to say the camera was unavailable and no transaction took place. Some weeks later, my credit card details were violated and used without my knowledge and the card cancelled. At the time I never linked these incidents. Several months later I ordered another camera with SLR Hut which I received a week later, their after sales service was poor but in the main I was satisfied with the product. 2 months later my… Read Full Review

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★☆☆☆☆

“Terrible keep well clear”

Written on: 11/02/2017 by SteveAdamz (3 reviews written)

After buying a faulty camera from slrhut I've been trying to return it for a refund and its a nightmare, very slow replies to emails, wrong documents sent for shipping and the feeling I'm being ignored in general. After my initial purchase they were on the phone within a hour trying to sell warranty batteries and so on but anything goes wrong and you hear nothing from them. STEER WELL CLEAR FOLKS… Read Full Review

Steveadamz's Response to SteveAdamz's Review

Written on: 13/02/2017

Just to add to this review slr hut now claim I still have part of the order even though I have the paperwork for customs for sending it all back, how low will this company steep ?

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★☆☆☆☆

“Do not buy Mac's from this company”

Written on: 02/02/2017 by 202Maynard (1 review written)

They are £100 cheaper than the apple store which was appealing and I rang them to check they were good products and they reassured me. Both macs broke after the first year requiring a £400 and a £500 repair which I could not justify on a mac worth just a few hundred more than the repair costs. I wish I'd paid £100 more and gone to the apple shop. Now my son has no computer for university. I may as well have thrown my money in the air! Twice! These computers were both barely used and only… Read Full Review

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★★★★★

“Amazing”

Written on: 18/12/2016 by Jessep1984 (1 review written)

They have been amazing. Got a mark 3 for 1600 and wasn't happy with it so I sent it back and they dealt with it so well and it was sorted within no time. Then I purchased the 5d mark 4 for £2800. Whoever says slrhut is a messer that is so untrue. I am Razwan mushtaq from uk and I will always use them. I've spent £3500 pounds with them so far. To the person I dealt with: u r awesom and the customer service… Read Full Review

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★☆☆☆☆

“Do Not Buy from this place!!!”

Written on: 27/09/2016

purport to be London based, but are in the USA, you do not get a proper full warranty with items bought from them.I bought a Nikon D7200 'bundle' and whilst the camera itself, and the wide angle lens included, seem fine for now, the rest of the bundle was very poor quality, cheap, rubbish, that frankly, wouldn't even be good in a Christmas cracker. their customer service is terrible. Big mistake which I regret, take my advice AND BUY FROM A REPUTABLE PLACE IN THE UK. SLR hut are nothing more… Read Full Review

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★☆☆☆☆

“Having had a nightmare transaction with this company...”

Written on: 17/09/2016 by Waddell26 (1 review written)

Having had a nightmare transaction with this company and finally got my refund I have now learned that my business account details were used to set up an UBER account. Used twice on 13 September 2016. Being a new and hardly used debit card guess who had my details and I have no hesitation in proportioning blame to this company. DO NOT USE THIS COMPANY. NUMEROUS REVIEWS FLAG UP BAD EXAMPLES. BEWARE!!!… Read Full Review

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★☆☆☆☆

“I bought a Nikon D4s at £3899.99... Before the...”

Written on: 05/09/2016 by thelens (1 review written)

I bought a Nikon D4s at £3899.99... Before the purchase I phoned to check as the camera had a genuine UK warranty. The said it had.... trust me... they do not !!!! No seal on the box and manual removed to hide the origin ! The camera was also defective with the on off switch. When I phoned for answers, here is what they said... We provide our own warranty, what is the difference ? errrrr really !!! As for the defective camera, well errrr ..... if you have taken a pic, the camera is second… Read Full Review

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★★★★★

“GoPro 4 black”

Written on: 28/05/2016 by Colinjennings59 (1 review written)

First class service,very happy with the product,from the phone call confirming my order to the speed of receiving the product looking forward to buying another product in the very near future. I would highly recommend to friends and family. I like the overall service I received from first ordering the product… Read Full Review

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★☆☆☆☆

“Terrible service and still awaiting refund”

Written on: 24/04/2016 by edwardellaby (1 review written)

I purchased a bridge camera in mid March unsing their website. Prior to making the purchase I called them to confirm that the camera was in stock, and that they could get it delivered to my sister by a certain date which was a week away. I explained that it was for a family holiday and if they could not get it to her address (Nottingham based) then I would order elsewhere as it was very important to me to have a decent camera for this trip. The sales representative confirmed the delivery option… Read Full Review

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★☆☆☆☆

“SLR HUT - Would Not Recommend”

Written on: 08/04/2016 by Tianas48 (1 review written)

I would not recommend this company ay all and wished I looked at the reviews prior to making a purchase. Luckily I made payment through PayPal and I am holding faith that they will refund me my full amount! I purchased a drone from this site as it was £200 cheaper (what was i thinking - too good to be true) Had a call 2 days later off asking if I wanted a additional battery, I agreed. 30 minutes later the money was taken. 2 days later I still had not had a confirmation email regarding this… Read Full Review

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★★★★☆

“camera and accessories”

Written on: 26/03/2016 by QuincyMatthews (1 review written)

SLR hut are very keen to do a great job. Always ready to listen and give best service. … Read Full Review

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★★★★★

“A. OK”

Written on: 15/03/2016 by Bill810 (1 review written)

Just received the Eos 700d which I ordered about just over a week ego and everything's fine, it arrived from the USA with no problems what so ever. The camera is great does a lot more than it tell you on the web but I do wish the instructions would come in paper form instead of cd's, that said its a great camera and as for the SLRHUT I would have no problems buying from them again… Read Full Review

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★☆☆☆☆

“slr hut ”

Written on: 17/02/2016 by freddy909 (1 review written)

i bought a 150x600 tamron lense from slr hut last year it worked for about 4weeks then started to get a connectivity problem with , the camera .they told me to contact tamron direct , which I did and they said as it was a grey import there was nothing they could do . im sensing at this point it was £700 quid wasted lesson learnt.they also have no uk office so basically any problems ur stuffed… Read Full Review

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★☆☆☆☆

“Not UK based! Untrusted poor customer service ”

Written on: 13/02/2016 by Annalised490 (1 review written)

Firstly the company isn't UK based as shown on the website and you will be dealing with an overseas corporation. Customer service is unavailable regardless their phone number or email address. If you are trying for cheap deals this is the site to go for however it is your own risk if there are issues with your merchandise. Won't recommend… Read Full Review

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