SLRHut Reviews - www.slrhut.co.uk

★★★★☆
3.7 / 5
72
72% of users recommend this
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Latest Reviews

★☆☆☆☆

“Not UK based! Untrusted poor customer service ”

Written on: 13/02/2016 by Annalised490 (1 review written)

Firstly the company isn't UK based as shown on the website and you will be dealing with an overseas corporation. Customer service is unavailable regardless their phone number or email address. If you are trying for cheap deals this is the site to go for however it is your own risk if there are issues with your merchandise. Won't recommend… Read Full Review

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★☆☆☆☆

“Shocking Service”

Written on: 11/02/2016

the price is good however if something goes wrong you are stuffed. They aren't bothered about you. I bought an olympus m1 camera last August, it lasted 6 weeks before a problem occurred. SLRHut just told me to speak to Olympus, which I did, sent it off and it came back with same fault. SLRhut then told me to send it to one of their preferred people to fix it. They diagnosed the problem but then SLRhut said to send it back off to olympus. It eventually came back, 11 shots later and same problem… Read Full Review

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★☆☆☆☆

“Fraudulently presented in UK, when in USA. V.Poor...”

Written on: 05/02/2016 by Graciee276 (1 review written)

I looked to purchase a Nikon D5500 from a UK company and found SLR Hut with UK address listed, a Uk email and a Uk phone number. I received an email to call SLR Hut and tried to CALL THEM THREE TIMES without managing to get a person prepared to discuss cancelling the order. It was obvious that they were in USA, which meant: 20% VAT on entry into UK, 5% Import Duty, delays in shipping and more likely damage/loss, wrong mains plug. Also, difficult and expensive to return goods to SLR Hut… Read Full Review

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★☆☆☆☆

“Drone gone wrong”

Written on: 22/01/2016 by SaigePrater (1 review written)

I bought a Phantom 3 Pro. Within a few days the battery is failing to charge. I spoke to SLRHut who said I need to talk to DJI and so I spoke with DJI who said I am better speaking to SLRHut. Either way I now a very expensive shelf ornament and nobody is liable in their eyes. I also got a email asking me to call them after placing my order. It was an attempt to get me to buy more things, which I was seriously put off by. If I wanted more things I'd have ordered them. … Read Full Review

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★☆☆☆☆

“Your biggest nightmare ”

Written on: 06/01/2016 by Harryvara (1 review written)

What a Mickey Mouse company. Sent wrong camera which they knew about. Sold me camera kit which when arrived, only had a quarter of items he mentioned I'd get. Now trying to send back ??? Ignored all emails & calls. Luckily paid by Paypal. In end was advised by Paypal to return at my cost to get it solved. Cost me £58 to return something that was completely not my fault. Please please AVOID THIS COMPANY AT ALL COSTS. Look on camera shops on eBay. Cheaper and service is second to none… Read Full Review

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★★★☆☆

“stressful but turned out fine”

Written on: 27/12/2015 by 183Donnelly (1 review written)

I got a canon 70d for £499 which is really good price and paid express. I got quite worried when my order, because it was express, had to speak to an american salesman. Paid for express delivery which after 4 days didn't arrive. After a few confrontational phone calls with rude new york customer services and the salesman calming me down and assuring me it was now dispatched and would arrive in 2 days i decided not to cancel order. I thought shipment would come from a uk based part of their… Read Full Review

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★☆☆☆☆

“New Customers be aware”

Written on: 24/12/2015 by HeidiDwyer (1 review written)

Ordered a drone and then changed my mind. This company is not UK based. Still awaiting credit card refund. They seem very reluctant to do this. Therefore be very careful dealing with this Company… Read Full Review

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★☆☆☆☆

“5 weeks & wrong camera”

Written on: 03/12/2015 by LeeCo (1 review written)

This is one of my worst internet purchase experiences. 1, THIS a US company, what ever you order will come from the US despite the web address 2. The customer service guys don't care 3. After you order you will get a call from a sales guy who will pressure you in to buying sd cards or batteries you don't need 4. if you get it your order will be late 5. If something goes wrong, no one there will be interested on solving it If it looks wrong, if it feels wrong, if it sounds wrong. IT IS… Read Full Review

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★★★★☆

“Almost a hit”

Written on: 13/10/2015 by Benthesnapper (1 review written)

I was not aware SLR Hut were a US company until AFTER I placed the order, and then got the email telling me I had to 'confirm' the order for it to be processed - and then got a somewhat agressive sales treatment for other products I had no interest in. It does the company no favours (or favors) and frankly made me a little suspicious of them. as did the postal address in London. That is when I checked out online reviews (yes, a bit late). But to be fair, the chap I spoke to  also pointed out… Read Full Review

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★★☆☆☆

“Very poor after service”

Written on: 02/10/2015 by barnsy (1 review written)

I ordered a sony bundle from SLRHut a month ago. The camera arrived fine and on time but upon opening I found that I didn't receive the extra lens as promised. I received two identical wide angle lens that were the wrong size along with three filters of the wrong size and no flash. After emailing my issue I eventually got a reply saying the bundle I ordered didn't have the extra lens within it and they would send a flash. No mention of anything else. My advice would be to anyone… Read Full Review

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★★★★★

“Top Drawer Company”

Written on: 15/09/2015 by Magsfolly (1 review written)

Whilst I knew what I wanted, no other outlet could match the bargain price of SLR for a Sony PXW X70, and that includes a set of optical filters and other accessories, which includes a polarising filter for which i've paid dear when in New Zealand. The camera arrived one day late, but that isn't anything to get stressed over as they use DHL and every single stage of your consignment's journey is logged and placed on the Web for your private perusal. When the box arrived, it was in pristine… Read Full Review

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★★★★★

“No problem and very helpful ”

Written on: 29/08/2015 by Jair348 (1 review written)

Purchased Dji inspire 1 as the price was very good, I was very surprised with delivery speed to uk. I would buy from them again. Now dji is changing props so I call them and they sending me free pair of new props, no problem. WOULD DEFINITELY BUY AGAIN. … Read Full Review

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★★★★★

“happy first time buyer”

Written on: 18/08/2015 by Harrison213 (1 review written)

very good customer service, I had a couple of slight issues which were handled extremely well, a problem with my credit card , sorted over the phone, and incorrect battery supplied, which was resent without any quibble, most important the phone call was answered straight away. Staff on both occasions were friendly and very helpful… Read Full Review

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★★★★★

“Great service and quick delivery”

Written on: 17/08/2015 by WillPrecious (1 review written)

Needed to exchange a NTSC camera for a PAL, no problems, easy to do. the person I dealt with dealt with my issue and it was resolved quickly… Read Full Review

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★★★☆☆

“Americas warranty sigma 150-500... I live UK ”

Written on: 12/08/2015 by Robroylivi64 (1 review written)

150-500 sigma arrived today took a week to arrive can't complain... Then discovered the warranty is for Americas does mean the warranty is no good , warranty is supposed to be stamped and date as stated In the warranty and is not! Had to call customers services only to be told that's ok... Not so sure about that ... Now left worried regarding this matter ... Haven't had a chance to try out or check yet ..well boxed and wrapped... So SLRhut if it's not to much trouble maybe you could get back to… Read Full Review

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★★★★☆

“SLRHut, okay, but”

Written on: 28/07/2015 by MikeAlvarado297 (1 review written)

The internet can be a wonderful thing. News travels fast and bad news even faster. So it was with some trepidation that I plumped to buy my new camera from SLRHut, simply because they were cheaper than other outlets and had the item in stock. So, after a couple of glasses of good wine I bared my credit card to SLRHut, but it was then the doubts crept in. When I had a text from my credit card company asking to verify a payment to the USA, I got suspicious. I did the research and, yes, SLRHut… Read Full Review

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★☆☆☆☆

“BEWARE - HIDDEN CHARGES & NO CONSUMER PROTECTION”

Written on: 11/07/2015 by 367Beebe (1 review written)

I ordered a camera which had the best price easily available to the UK however once the card payment had been processed, there was a hidden £80 tax charge added which was not as the advertisment had implied. Now the product was far more expensive than the UK Camera Store. Looking into this company to action a cancellation of the purchase you then realise this company has absolutely no UK presence (the UK address is a mailbox only which misrepresents this company as having a UK presence). You… Read Full Review

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★★★★★

“Incredible prices, fast shipping and great customer...”

Written on: 08/07/2015 by DavidHogg (2 reviews written)

Very impressed with the service I received from SLR Hut. I purchased a DJI Phantom 3 Professional bundle, and not only were the prices great, but the member of staff I dealt with on the phone was polite, courteous, and went out of the way to give me the best deal possible. I must have phoned 3 or 4 times and I even asked for my order to be amended after it had been submitted, and my queries were always handled professionally and competently. The final price I paid was several hundred pounds… Read Full Review

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★★★★★

“EXCELLENT SERVICE, WELL PACKAGED, ARRIVED BEFORE SCHEDULE”

Written on: 27/03/2015 by Pedro315 (1 review written)

EXCELLENT SERVICE, WELL PACKAGED, ARRIVED BEFORE SCHEDULE I ordered a Sony digital camera and paid nearly £50 to have it delivered within three working days. I was somewhat surprised to discover that despite the SLRHut's UK address, the camera was being despatched from the United States. I had some concerns about this, not least as to whether I would have to pay even more in customs duty. However, I tracked the package all the way from the US warehouse, through New York airport, to Customs… Read Full Review

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★★★★★

“Excellent service and follow up”

Written on: 25/03/2015 by BloodRoar87 (1 review written)

The service on my order was second to none! Moving through the online shop, selecting what I wanted (Canon EF 70-300mm f4-5.6 IS USM Lens to be precise) was as easy as breathing and I flew through the checkout service it as so quick and easy. Once this was done the delivery came through even quicker than expected and well wrapped. They even helped me out with problems after the transactions had been completed, now that's service. Adam… Read Full Review

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