SLRHut Reviews - www.slrhut.co.uk

★★★★☆
3.6 / 5
78
71% of users recommend this
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Latest Reviews

★★★★★

“GoPro 4 black”

Written on: 28/05/2016 by Colinjennings59 (1 review written)

First class service,very happy with the product,from the phone call confirming my order to the speed of receiving the product looking forward to buying another product in the very near future. I would highly recommend to friends and family. I like the overall service I received from first ordering the product… Read Full Review

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★☆☆☆☆

“Terrible service and still awaiting refund”

Written on: 24/04/2016 by edwardellaby (1 review written)

I purchased a bridge camera in mid March unsing their website. Prior to making the purchase I called them to confirm that the camera was in stock, and that they could get it delivered to my sister by a certain date which was a week away. I explained that it was for a family holiday and if they could not get it to her address (Nottingham based) then I would order elsewhere as it was very important to me to have a decent camera for this trip. The sales representative confirmed the delivery option… Read Full Review

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★☆☆☆☆

“SLR HUT - Would Not Recommend”

Written on: 08/04/2016 by Tianas48 (1 review written)

I would not recommend this company ay all and wished I looked at the reviews prior to making a purchase. Luckily I made payment through PayPal and I am holding faith that they will refund me my full amount! I purchased a drone from this site as it was £200 cheaper (what was i thinking - too good to be true) Had a call 2 days later off asking if I wanted a additional battery, I agreed. 30 minutes later the money was taken. 2 days later I still had not had a confirmation email regarding this… Read Full Review

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★★★★☆

“camera and accessories”

Written on: 26/03/2016 by QuincyMatthews (1 review written)

SLR hut are very keen to do a great job. Always ready to listen and give best service. … Read Full Review

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★★★★★

“A. OK”

Written on: 15/03/2016 by Bill810 (1 review written)

Just received the Eos 700d which I ordered about just over a week ego and everything's fine, it arrived from the USA with no problems what so ever. The camera is great does a lot more than it tell you on the web but I do wish the instructions would come in paper form instead of cd's, that said its a great camera and as for the SLRHUT I would have no problems buying from them again… Read Full Review

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★☆☆☆☆

“slr hut ”

Written on: 17/02/2016 by freddy909 (1 review written)

i bought a 150x600 tamron lense from slr hut last year it worked for about 4weeks then started to get a connectivity problem with , the camera .they told me to contact tamron direct , which I did and they said as it was a grey import there was nothing they could do . im sensing at this point it was £700 quid wasted lesson learnt.they also have no uk office so basically any problems ur stuffed… Read Full Review

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★☆☆☆☆

“Not UK based! Untrusted poor customer service ”

Written on: 13/02/2016 by Annalised490 (1 review written)

Firstly the company isn't UK based as shown on the website and you will be dealing with an overseas corporation. Customer service is unavailable regardless their phone number or email address. If you are trying for cheap deals this is the site to go for however it is your own risk if there are issues with your merchandise. Won't recommend… Read Full Review

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★☆☆☆☆

“Shocking Service”

Written on: 11/02/2016

the price is good however if something goes wrong you are stuffed. They aren't bothered about you. I bought an olympus m1 camera last August, it lasted 6 weeks before a problem occurred. SLRHut just told me to speak to Olympus, which I did, sent it off and it came back with same fault. SLRhut then told me to send it to one of their preferred people to fix it. They diagnosed the problem but then SLRhut said to send it back off to olympus. It eventually came back, 11 shots later and same problem… Read Full Review

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★☆☆☆☆

“Fraudulently presented in UK, when in USA. V.Poor...”

Written on: 05/02/2016 by Graciee276 (1 review written)

I looked to purchase a Nikon D5500 from a UK company and found SLR Hut with UK address listed, a Uk email and a Uk phone number. I received an email to call SLR Hut and tried to CALL THEM THREE TIMES without managing to get a person prepared to discuss cancelling the order. It was obvious that they were in USA, which meant: 20% VAT on entry into UK, 5% Import Duty, delays in shipping and more likely damage/loss, wrong mains plug. Also, difficult and expensive to return goods to SLR Hut… Read Full Review

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★☆☆☆☆

“Drone gone wrong”

Written on: 22/01/2016 by SaigePrater (1 review written)

I bought a Phantom 3 Pro. Within a few days the battery is failing to charge. I spoke to SLRHut who said I need to talk to DJI and so I spoke with DJI who said I am better speaking to SLRHut. Either way I now a very expensive shelf ornament and nobody is liable in their eyes. I also got a email asking me to call them after placing my order. It was an attempt to get me to buy more things, which I was seriously put off by. If I wanted more things I'd have ordered them. … Read Full Review

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★☆☆☆☆

“Your biggest nightmare ”

Written on: 06/01/2016 by Harryvara (1 review written)

What a Mickey Mouse company. Sent wrong camera which they knew about. Sold me camera kit which when arrived, only had a quarter of items he mentioned I'd get. Now trying to send back ??? Ignored all emails & calls. Luckily paid by Paypal. In end was advised by Paypal to return at my cost to get it solved. Cost me £58 to return something that was completely not my fault. Please please AVOID THIS COMPANY AT ALL COSTS. Look on camera shops on eBay. Cheaper and service is second to none… Read Full Review

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★★★☆☆

“stressful but turned out fine”

Written on: 27/12/2015 by 183Donnelly (1 review written)

I got a canon 70d for £499 which is really good price and paid express. I got quite worried when my order, because it was express, had to speak to an american salesman. Paid for express delivery which after 4 days didn't arrive. After a few confrontational phone calls with rude new york customer services and the salesman calming me down and assuring me it was now dispatched and would arrive in 2 days i decided not to cancel order. I thought shipment would come from a uk based part of their… Read Full Review

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★☆☆☆☆

“New Customers be aware”

Written on: 24/12/2015 by HeidiDwyer (1 review written)

Ordered a drone and then changed my mind. This company is not UK based. Still awaiting credit card refund. They seem very reluctant to do this. Therefore be very careful dealing with this Company… Read Full Review

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★☆☆☆☆

“5 weeks & wrong camera”

Written on: 03/12/2015 by LeeCo (1 review written)

This is one of my worst internet purchase experiences. 1, THIS a US company, what ever you order will come from the US despite the web address 2. The customer service guys don't care 3. After you order you will get a call from a sales guy who will pressure you in to buying sd cards or batteries you don't need 4. if you get it your order will be late 5. If something goes wrong, no one there will be interested on solving it If it looks wrong, if it feels wrong, if it sounds wrong. IT IS… Read Full Review

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★★★★☆

“Almost a hit”

Written on: 13/10/2015 by Benthesnapper (1 review written)

I was not aware SLR Hut were a US company until AFTER I placed the order, and then got the email telling me I had to 'confirm' the order for it to be processed - and then got a somewhat agressive sales treatment for other products I had no interest in. It does the company no favours (or favors) and frankly made me a little suspicious of them. as did the postal address in London. That is when I checked out online reviews (yes, a bit late). But to be fair, the chap I spoke to  also pointed out… Read Full Review

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★★☆☆☆

“Very poor after service”

Written on: 02/10/2015 by barnsy (1 review written)

I ordered a sony bundle from SLRHut a month ago. The camera arrived fine and on time but upon opening I found that I didn't receive the extra lens as promised. I received two identical wide angle lens that were the wrong size along with three filters of the wrong size and no flash. After emailing my issue I eventually got a reply saying the bundle I ordered didn't have the extra lens within it and they would send a flash. No mention of anything else. My advice would be to anyone… Read Full Review

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★★★★★

“Top Drawer Company”

Written on: 15/09/2015 by Magsfolly (1 review written)

Whilst I knew what I wanted, no other outlet could match the bargain price of SLR for a Sony PXW X70, and that includes a set of optical filters and other accessories, which includes a polarising filter for which i've paid dear when in New Zealand. The camera arrived one day late, but that isn't anything to get stressed over as they use DHL and every single stage of your consignment's journey is logged and placed on the Web for your private perusal. When the box arrived, it was in pristine… Read Full Review

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★★★★★

“No problem and very helpful ”

Written on: 29/08/2015 by Jair348 (1 review written)

Purchased Dji inspire 1 as the price was very good, I was very surprised with delivery speed to uk. I would buy from them again. Now dji is changing props so I call them and they sending me free pair of new props, no problem. WOULD DEFINITELY BUY AGAIN. … Read Full Review

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★★★★★

“happy first time buyer”

Written on: 18/08/2015 by Harrison213 (1 review written)

very good customer service, I had a couple of slight issues which were handled extremely well, a problem with my credit card , sorted over the phone, and incorrect battery supplied, which was resent without any quibble, most important the phone call was answered straight away. Staff on both occasions were friendly and very helpful… Read Full Review

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★★★★★

“Great service and quick delivery”

Written on: 17/08/2015 by WillPrecious (1 review written)

Needed to exchange a NTSC camera for a PAL, no problems, easy to do. the person I dealt with dealt with my issue and it was resolved quickly… Read Full Review

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