I recently made a purchase to Rocky Cameras and never received the goods. Fortunately the money isn’t paid until the item has been posted. I emailed, phoned numerous times but had no reply. Why on earth is this person still allowed to trade. Seems to have been going on for years. Just check the reviews on lining. Avoid at all costs.

Met Rocky at the Lymington Market today. He was as genuine and reliable a salesperson as I’ve ever met. His product quality & knowledge was first rate. He went through a medical ordeal & it’s a miracle he survived. If there was bad service, it’s because of the multiple surgeries & treatments he’s been through. But I guarantee all his services were in good faith, even if they weren’t timely.

He typically takes your money and then does not supply anything; if any goods are supplied then they are invariably in fast worse condition than described.

Bought a movie camera described as '... a working item, shutter firing correctly.' On arrival found the ratchet system on the clockwork windup mechanism was broken and the cog teeth were ripped backwards so the camera couldn't be wound up so the shutter couldn't be fired. From the patina on the damaged teeth this damage was done some time before the product description so it was not a mistake. As per the rest of the reviews, no email reply.

I sent a link to this and other consumer review sites to the person I dealt with, who administrate Rocky Camera's transactions. I am done with being ignored, fobbed off with pointless excuses and the general stress of dealing with this firm. I got a refund/am getting a refund, but only after an arduous to and fro between the owner, the person I dealt with and my credit card company. Needless to say the lens I wanted didn't show up; his blaming of Royal Mail is inexcusable. But on the other hand the Bolex I found there is immaculate and it turned up on time and in perfect condition as described; so I wonder why these wild discrepancies in his dealings with customers, why the poor excuses, why the negativity and deliberate stress of it all. If you are going to use this company then buyer beware, the goods may not show up, he might lie about shipping them or you might get the camera or photographic equipment you paid for. In light of this, it is a game of chance and simply, given other firms' ability to create stress-free shopping experiences (shipped on time, packaged well, described well and with customer service follow up) why take the risk?

Ordered 5 items: - 2 were ok - 2 were vaguely related to the items ordered, but different brands, different specifications: useless for a collector - 1 was missing all together After complaining: E-mail was acknowledged, but requests for replacement or refund were ignored.  The person who operates this side does not care. Gives a bad name to the UK.

I've bought several items from Rocky Cameras over the years without any problem. My last transaction was for a 70€ item... Never received, the tracking number never worked, royal mail never heard about it and after a lot of unsuccessfull emails and phone calls, i think I 'll never see my money back or the item. I've decided to make a complaint to the ECC  If you have experienced the same issues with this business as a lot of peoples reviewed on the internet do the same thing to make it stop !

Just terrible, cameras and lenses delivered with numerous faults including fungus and broken shutters. No communication whatsoever, claim now being made through Visa. Would suggest avoiding this seller.

Beware, never received the item! Seller not ensponded!

I agree: Absolutely avoid Rocky. Two orders, two payments. Seven Cameras (two bodies only) and four lenses. Two parcels. Dispatched only one and in it only two cameras (one body and one body with lens). No reply, no refund, nothing at all. Do not waste your money for nothing, also if the prices are bargain prices. Most of the items are defective and no change allowed.

Have read so many bad reviews after I placed order already, was surprised. Parcel recieved quickly and all as described!

I was given a prompt refund when 2 of my items were lost in transit . I was alarmed by all the negative comments, but he dealt with the matter fairly

Bought a canon ae1 program for nostalgic reasons the camera was described as nice after several emails the camera turned up well used condition light seals look ok, but the battery door is broken no lenses have turned up no reply to emails this person shouldn't be allowed to run a business a complete shark BEWARE will be reporting to trading standards and trying to get my money back via chargeback

Bought a distressed camera with no lens for restoration from this "business". After 2 weeks and no camera, I emailed, but got no reply. I telephoned the office, but got an answer machine (not a good sign). Got through on mobile, but the chap said he was driving! Got through to him again about a week later and he suggested the item may have been sent to Hong Kong in error, as he sends a lot of stuff there. He would check. In the meantime, he would refund me that day or the next and if the item should turn up, would I please return. Sounded reasonable, so I agreed. Didn't hear from him again. No refund, no camera. No replies to emails and both phones permanently on answer or ringing out. After 6 weeks, emailed him that I would be taking the matter further if I didn't receive a full refund after a deadline. Of course, I heard nothing. Got in touch with my bank and instigated Chargeback process. Got my full refund today!

Ordered 1 item from them but it never arrived, did not answer emails phone rang out. Reported them to Trading Standards and Wordpay who asked for more information and then said they will take action.

The description on the site stated the camera body was in excellent condition, but unfortunately, what I received was broken and clearly not the item shown in the photograph. I immediately sent an email to rockycameras.com to inform the seller of this issue, but over two weeks later I've still had no reply at all (nor to my second email). I now realise this is a very common experience and I'm just glad it only cost me £11.99 in total, but I wish I'd checked some reviews before ordering from rockycameras.com!

DON´T BUY ROCKY CAMERAS!!!!! IT´S FRAUDLENT STORE!!!! BAD DEAL

He sent a piece of junk, NOT the camera pictured on his website. When I complained, he told me to send it back, he would refund me. And then... nothing. 5 more e-mails and he said, he had done the refund. It never arrived. He does not answer to mail any more. He does not answer his phone as well, the machine says "I'm out buying cameras..." Would please someone gt the authorities to close his business...

I orderd two lens and three sets of m42mm body caps,but missing one schneider 50mm lens and two body caps,almost 2 months use email no one answer me ,no refund,no one reply,bad customer service,so better buy on ebay and use paypal to protect yourself