written by on 22/10/2013
I bought a Tokina 11/16 from then just before Christmas last year but it had to go back as a problem developed with the focus. It took a long time for them (over a month)to say they could not fix the fault so would replace the lens and one had been put on order. I received the new lens, which developed the same problem so I contacted them again. Lens was returned over a month ago and I got an email saying they were looking at it before sending it to their repairers on 2/10/13. I have not had any response from them since.
The price may be good, but customer care is very lacking.
As rated by our community of reviewers
Reportedtotradingstandards's Comment
Written on: 22/10/2013
This Hong Kong seller ceased trading a couple of months or more ago.
Any `contact` supposedly with them (phone or email) is just a rented/contracted virtual office in the UK.
Hopefully you will get your problem sorted, but any in-house warranties are likely to be worthless.
If you paid with a credit card you might have some luck through that, but many used the direct bank-transfer which gives the purchaser absolutely no redress.
Sarah000's Comment
Written on: 22/10/2013
Does anyone have an email address or phone number? I bought a camera from them and it was faulty. I contacted Canon only to find it is fake and as I paid with direct bank transfer, have no redress...