Very slow to respond to problems

★★★★★
4.9 / 5
97% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of Pro Camera Shop - www.procamerashop.co.uk

★★☆☆☆

“Very slow to respond to problems”

Written on: 22/10/2013

I bought a Tokina 11/16 from then just before Christmas last year but it had to go back as a problem developed with the focus. It took a long time for them (over a month)to say they could not fix the fault so would replace the lens and one had been put on order. I received the new lens, which developed the same problem so I contacted them again. Lens was returned over a month ago and I got an email saying they were looking at it before sending it to their repairers on 2/10/13. I have not had any response from them since.

The price may be good, but customer care is very lacking.

  • Tokina 11/16 Sony mount

    Goods purchased & cost

  • Customer Service

  • Value For Money

Reportedtotradingstandards's Comment

Written on: 22/10/2013

This Hong Kong seller ceased trading a couple of months or more ago.
Any `contact` supposedly with them (phone or email) is just a rented/contracted virtual office in the UK.

Hopefully you will get your problem sorted, but any in-house warranties are likely to be worthless.

If you paid with a credit card you might have some luck through that, but many used the direct bank-transfer which gives the purchaser absolutely no redress.

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Sarah000's Comment

Written on: 22/10/2013

Does anyone have an email address or phone number? I bought a camera from them and it was faulty. I contacted Canon only to find it is fake and as I paid with direct bank transfer, have no redress...

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