written by BIZUL on 21/09/2014
TRIED TO CONTACT PIXMANIA.COM SEVERAL (TOO MANY) TIMES WITH NO RESPONSE. SIMPLY IGNORANCE. AND POOR QUALITY PRODUCT-NOT COMPLETELY SATISFACTORY AS 16GB FLASH PEN IS 14GB CAPACITY ONLY!!
PIXMANIA CUSTOMER SERVICE DOES NOT REPLY TO MY QUIRIES AT ALL.
DO NOT RECOMMEND TO ANY ONE AND WARNING!!-ALWAYS AVOID THEM.
I GIVE HALF A STAR OR EVEN LESS.
As rated by our community of reviewers
Pixmania's Response to BIZUL's Review
Written on: 24/09/2014
Good afternoon,
Thank you for your feedback. I would like to apologise that you have received no response from our customer service in relation to this matter. In relation to your complaint about the size of the memory on this item, it is quite normal for a pen drive or hard drive to not have the full amount of advertised memory as it comes with data already stored on it in order to allow the item to function; however, it should not have 2 GB of data already on it. Please send me your order reference number and I will resolve this matter for you.
Best regards,
John.
Pixmania Mediator.
Bizul's reply to Pixmania's Comment
Written on: 26/09/2014
Hi,
Thank you for response to my review. The order number is: CCL1503068664. I only believe that this problem will be resolved rather sooner than later(after warranty period passed).
Regards
Pixmania's reply to Bizul's Comment
Written on: 02/10/2014
Good afternoon,
My apologies for the delay in answering you but I believe I have now found the answer for this. The reason that the TRANSCEND - JetFlash 500 USB Flash Drive 16GB is only 14.5 is explained on the transcend website.
If you follow the calculations, then your product should be approximately 1.5 GB less than advertised. This has nothing to do with Pixmania, it is inbuilt from the start. If you are unhappy about this I would advise you to contact Transcend as this is the way the manufacturer sends it out.
Regards,
John.