Wrong goods delivered

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Pixmania - www.pixmania.com
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johnbutler56's review of Pixmania - www.pixmania.com

“Wrong goods delivered”

★☆☆☆☆

written by johnbutler56 on 20/01/2014

Ordered a HP printer received a Samsung TV monitor. What a mess the warehouse operations must be in. Returned it awaiting next steps. in the meantime nearly 10 days has passed.

  • hp printer

    Goods purchased & cost

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Pixmania's Response to johnbutler56's Review

Written on: 22/01/2014

Hello,
Thank you for your review.
I’m sorry if you have received the incorrect item.
We strive to make sure that the correct items are sent out to our customers at all times.
If you are not satisfied with your product or it does not conform to the description on our site you have 14 days to return your product to us for a refund or replacement provided that we have the item in stock.
I invite you to comment on this review with your order details so that I may investigate further into your order as I would be more than happy to help you.
Kind Regards
Emma
Pixmania Mediator

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Johnbutler56's reply to Pixmania's Comment

Written on: 23/01/2014

My order number is CCL1502111267. I returned the TV monitor on Monday. I also phoned Customer Services on Weds but they could not tell me the date I will receive the HP printer. Also there is nothing on your web site to tell me when it will be delivered. Given this is your mistake in sending me the wrong product there appears to be no movement at your end to rectify this issue or to keep me informed what is happening. I have some urgent business documents to print but is it now 10 days since I sent the order. Hence you can appreciate why your service is so awful.

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Pixmania's reply to Johnbutler56's Comment

Written on: 27/01/2014

Hello,
Thank you for your comment.
I have been reviewing your file and am pleased to inform you that we have received your item back to us. I have contacted our warehouse today and your replacement printer is currently being prepared in our warehouse and will be sent out to you shortly.
I invite you to contact me by email if you have any further questions and I would be more than happy to help you.
Kind Regards
Emma
Pixmania Mediator

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