They cancel orders & don't give explanation

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Pixmania - www.pixmania.com
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ctlkdrga's review of Pixmania - www.pixmania.com

“They cancel orders and don't give explanation”

★☆☆☆☆

written by ctlkdrga on 07/11/2013

I ordered a full computer. Two days after ( it was a 2 days delivery), they call and ask several personal questions "for security". Then they state that the order has been canceled and don't give any reason. And no they can't reactivate it, I have to start over. It will be on another site.

  • 1500$

    Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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Pixmania's Response to ctlkdrga's Review

Written on: 08/11/2013

Hello,
Thank you for your review.
I apologise for the issues you have had with your order.
We strive to ensure that we give the most efficient service to our customers at all times.
Fraud is ever increasing and our validation department is striving to bring you the safest, most efficient and reliable service at all times.
I urge you to contact me, so that I may investigate the reasons why your order was cancelled.
Kind regards
Emma
Pixmania Mediator

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