A very mixed bag

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ITL-Service's review of Pixmania - www.pixmania.com

★★★☆☆
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“A very mixed bag”

Written on: 18/05/2012 by ITL-Service (2 reviews written)

Prices..good. Delivery.. sketchy.. Customer Service.. Poor.
I don't mind putting up with a little bit of bad service here and there.. but Pixmania do push it.. I just like them because they have the EU versions which are often cheaper.. but sort your service out!

  • Screen, Mountings, Cables, Printer ~£550

    Goods purchased & cost

  • Up to a week late

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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Pixmania's Response to ITL-Service's Review

Written on: 22/05/2012

Hello
Thank you for your review.
I apologise that the delivery of your order was delayed we try to ensure that all orders a delivered within the promised timeframe.
If you placed your order with our DHL economic service deliveries can take up to 10 working days to deliver. We offer tracking information for orders placed with Standard (2-3 working days) and express (24 hours - 2 work day delivery).
I would be happy to investigate your file and give feedback as I am sorry that you felt our service was poor. Please do not hesitate to contact me directly on rachel@pixmania.com with your CCL number.
Best Regards
Rachel
Pixmania Mediator

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