Written on: 07/01/2012
Of my numerous internet purchases this is the first time I have been so frustrated with a purchase, and not all have been seamless, that I feel that I HAVE to leave some sort of review.
I purchased a GPS from Pixmania, which was about £5 cheaper than Amazon, on the email notifying me that my delivery has been dispatched I noticed that the first line of my address and name was not included, I called Pixmania, who ensured me that they would contact the delivery company, 'Bpost International', and rectify the issue.
I promptly received an email confirming the same.
The next morning I tracked the delivery and noted that the delivery had failed due to 'incomplete address' I again called Pixmania, who advised that they can't contact the delivery company as it takes them 24 hours to do so and the package would have been returned by then (this was not the case the first time I called). I was then told that I would have to call the delivery company and rectify the address - I was given a number which charged 10p/min. I asked to speak with a manager, but 'he was not available'
I called the delivery company who turned out to be the infamous Yodel formally known as Home Delivery Network (which had so many complaints they had to 're-brand) - I was told by the caller that I had to be transferred to a differed dept as my details could not be traced, keeping in mind this call was costing me 10p/m I had to hang up after 11min being on hold.
I emailed Pixmania's cust serv department with my issue, which assured me that I would get a response in 24 hours (24 hours has long since come and gone with still no response from them!)
I found a depot land line listed on a blog and was able to get through the the depot who had my package, who was able to track my delivery, they ensured me that the address would be rectified, low and behold the package delivery again failed the next day, I again called Yodel, who said that they could not assist due to their systems being down, I spoke to them again about haf an hour later and was told that there was no record on their systems of my contact the day before or indeed of any contact from Pixmania!! BUT this time the address would be rectifies... I will believe it when I see it!
Next time I will know, no £5 saving is worth the grieve and wasted time due to the uselessness of Pixmania and Yodel!!
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