I ordered this lens from MDL as another provider had failed to deliver following 6 weeks of misery. They also happened to be Hong Kong based. The fact of the matter is that you will have to take that little risk if you want to find your expensive electrical equipment at a bargain price. Just make sure you read the small print as many of myDigitaland's competitors do not guarantee that customs won't send you a bill in order to release your goods. In fact, most explicitly say you WILL have to pay - this despite the home pages implying that there will be no hidden charges! I found the ordering process very reassuring with MDL - this is because it advises you that there will be no import duties as you click through your payment - you just need to tick a box asking for the item to be dispatched from a UK warehouse. As I was concerned following my previous experience, I emailed the customer services team straight after ordering on Wednesday last week - this was late at night. I checked my email the next morning and a nice lady had emailed back to tell me the product was in stock and would be dispatched either Friday or Monday. As promised, the lens was dispatched on Monday (yesterday) - it arrived today - WOW! Contrary to some of the reviews out there, this company is genuine. My advice to you - and this advice goes to ordering from any none-EU company... check the small print and email them from the out-set. If there are likely to be any delays, this is giving the company in question chance to be open and up-front with you from the get-go. Most of people who have written poor reviews (and this goes for myself for the other review I wrote), wait several weeks before chasing - by this point it's pretty obvious the item is out of stock and your chances of a positive resolution are slim to none! Will I order from MDL again? Absolutely! They are as cheap as anyone else and the service was great... All boxes ticked! Well Done!!!!

That says it all. I placed the order and waited and waited. Nothing seemed to have happened after 2 weeks and so I wrote to them asking for them to cancel the order and to give me a refund. They did this straight away and the refund was credited to my Paypal account within hours.

Customer service: Emails were replied to within few hours on working days. The reply is valuable and directly addresses the question or request. Shipping: The seller clearly shows in the shipping estimate and on checkout that shipping takes up to 18 days. All three orders I placed with the seller arrived in this time. Shipping from the UK to Germany was via DHL Express. Packing: The itmes were packed very well and sufficiently for the product. Better packing methods, however, do exist but they would increase shipping dramatically. Online shop: The translation into German is not the best, but from my point of view, it really doesn't matter. The seller focusses on the important things and did this more than perfect. Conclusion: I had repetedly a unique and amazing shopping experience with a perfect service. I would highly recommend this shop (with the only restriction, that the buyer should be able to read and hence could notice that the delivery takes up to 18 days).

Order placed 18th Jan, no item received. Only one email to say item out of stock (only when prompted for an update) but no refund or response to last 5 emails.

DO NOT BUY FROM THIS COMPANY! I wish I seen all the negative reviews before I bought a £400 lens off them. I presumed they were ok as they were recommended on various websites. They do not answer their phone or reply to emails. Luckily I paid via paypal so hopefully can get a refund (hopefully)

I ordered a phone from them and after 3 days of no response (after paying) I sent them an email to ask why I didn't even get so much as a notification other than my paypal receipt. I then got a reply a day later mentioning "their delivery schedule" and that everything is on track. One day later I received another stating I have received a full refund. I then asked why, although I already had suspected they didn't have the item in stock (as I tried to source this phone elsewhere from various suppliers only to have my funds returned). I sent an email to ask why it was refunded and you can see their reply below. Don't use this company guys, they don't even have their own stock, they try to source your items after your order them. Very unprofessional and just look at the working on their website. ______________________________________ Hi, We have it in stocks, we decide to refund you the payment because we think that you do not understand our delivery schedule. Our delivery time is about 7-15 days. Since all products are in stocks with our Hong Kong headquarters, and we send stocks to UK warehouse once customer place order, that’s why our delivery time is long. And you have only place your order on 14/Jan, but you are being unhappy of not receiving it already. Therefore, we decide to refund you in full, we just want to avoid any further misunderstanding in future time. Thanks. Best Regards,

DO NOT ORDER FROM THIS SITE! My canon S100 never made it to my door. My first clue should've been that the site was riddled with poor grammar. My second clue should've been that the shipping info initially stated free delivery, but once i added the order in my basket i was asked to pay an extra £4 shipping charge - Not even for express delivery but for 7-14 day delivery. This raises suspicion that its actually coming from abroad to a UK address before being re-shipped to the customer (note the website emphasis that the item is shipped from the UK - Weird huh? After 1 week i checked the website again. The order status was still 'processing order'. I emailed them to ask if I would get my order before Christmas and they replied saying that I would. After 2 weeks I checked again - still 'processing order'. I rang the number on the website and the man i spoke to said my order was in transit and was being held at airport security for checks and that it would be with me one week from the day of the phone call. I asked if it was coming from abroad, he said no its coming from Germany. Since I'm from the UK I count that as abroad... After 3 weeks I didn't even bother checking the website and rang the number again. This time the man said my order was not in stock and that I would receive a full refund and confirmation email 5 minutes from the call. I didn't even argue I just politely said thank you and goodbye. Now i'm pretty sure if I hadn't chased this up they would've kept hold of my money. It took them 3 weeks and only got a refund because I rang them up. And I spoke to the same man twice (I think he was Chinese, not that it matters)which leads me to believe he's running a one man show with this business. I wont be ordering again

bought an Ipad at the end of november 2012. Now december 16th> still no Ipad. Been fobbed off so many times. Will not now arrive for christmas. Useless. Can't even get money back from them. Only purchased as PAYPAL state they are trusted and I can get my money back through them if fraud. Looks like I will be contacting them soon!