Took my money, 3 weeks later no delivery...

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Mel28's review of MyDigitaland - www.mydigitaland.com

★☆☆☆☆

“Took my money, 3 weeks later no delivery...”

Written on: 19/12/2012 by Mel28 (1 review written)

DO NOT ORDER FROM THIS SITE! My canon S100 never made it to my door. My first clue should've been that the site was riddled with poor grammar. My second clue should've been that the shipping info initially stated free delivery, but once i added the order in my basket i was asked to pay an extra £4 shipping charge - Not even for express delivery but for 7-14 day delivery. This raises suspicion that its actually coming from abroad to a UK address before being re-shipped to the customer (note the website emphasis that the item is shipped from the UK - Weird huh?

After 1 week i checked the website again. The order status was still 'processing order'. I emailed them to ask if I would get my order before Christmas and they replied saying that I would.

After 2 weeks I checked again - still 'processing order'. I rang the number on the website and the man i spoke to said my order was in transit and was being held at airport security for checks and that it would be with me one week from the day of the phone call. I asked if it was coming from abroad, he said no its coming from Germany. Since I'm from the UK I count that as abroad...

After 3 weeks I didn't even bother checking the website and rang the number again. This time the man said my order was not in stock and that I would receive a full refund and confirmation email 5 minutes from the call. I didn't even argue I just politely said thank you and goodbye.

Now i'm pretty sure if I hadn't chased this up they would've kept hold of my money. It took them 3 weeks and only got a refund because I rang them up. And I spoke to the same man twice (I think he was Chinese, not that it matters)which leads me to believe he's running a one man show with this business.

I wont be ordering again

  • CANON S100 - £211 + £4 SHIPPING COST

    Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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