Lomography - shop.lomography.com Review

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cl26's review of Lomography - shop.lomography.com

★☆☆☆☆

“I am having a terrible experience with the online shop...”

Written on: 09/10/2013 by cl26 (1 review written)

I am having a terrible experience with the online shop and their customer service. I expected the delivery time to be 3-7 days after confirmation that it has been shipped. I ordered 2-3 weeks ago and still have not received an email that it has been shipped (nor do I think it has shipped). I sent an email to customer service and help, and got an automated message that they will reply me within one business day. I still have not gotten a response yet. I really wanted to like Lomography, but so far I've only been disappointed and frustrated.

  • Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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Simon.vidal's Response to cl26's Review

Written on: 21/10/2013

Hello, I hope you had a nice weekend and I am sorry to hear about the problem you are currently facing with our customer service. Would it be possible to contact me? I will update you on the current situation and make sure to provide the required information. Once again I really apologize and hope to be able to help you in the best delays.
Have a nice day!
Best Regards from Vienna,
Simon

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Tayrose16's reply to Simon.vidal's Comment

Written on: 21/06/2014

Hello Simon I am also experiencing the same problem. I ordered a package two weeks ago and it still hasn't shipped. I also sent an email and never got a reply. It would be great if I could get ahold of you and get some information because at the moment I'm just very frustrated with this system.
Thank you
Taylor

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