Unhelpful, discourteous

Jack the Hat Photographic - www.jackthehat.co.uk
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Guest's review of Jack the Hat Photographic - www.jackthehat.co.uk

“Unhelpful, discourteous”

★☆☆☆☆

written by on 27/11/2016

iI was interested in purchasing a tripod after receiving an email from the company regarding a special offer. Unfortunately the details given on the website did not give any information about the size of the tripod. I emailed the company requesting this information but the reply I received just referred me to another website which apparently contained a full specification of the tripod. I replied expressing my concern that it appeared to be too much trouble just to give me the basic dimension information I had requested and received a sarcastic reply telling me to go another website where the tripod was being sold for considerably more. I have purchased several items in the past from Jack The Hat without any problem at all but needless to say I will not do so in the future.

  • Goods purchased & cost

Jackthehat's Comment

Written on: 03/12/2016

We think it is only right that we show the actual email exchange from this customer, then perhaps readers can make up their own mind about who is in the right here:

Customer:

November 27, 2016. 1243 Cullmann Nanomax 460M RW20 Tripod It would be helpful if you provide dimensions eg maximum with and without centre column extended, minimum etc

Jack the Hat:

Hi *****

Full specifications of the tripod can be found here:

Best regards



Customer:

Hi
I did not ask for the full specifications, just the dimensions. I have purchased several items from you in the past but it appears I not only have to supply the money, but now I have to search for the most basic information about a product before I can purchase from you. If you can't make the effort neither can I! I'll look elsewhere.

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